Oracle Territory Management Implementation Manual page 22

The Oracle E-Business Suite
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Enterprise Resource Planning (ERP)
Companies use the ERP applications to control their back-office operations. For
example:
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1-4 Oracle Territory Management Implementation Guide
service and support activities from initial contact with the customer through
issue resolution. Automating service efforts can potentially transform an area
that has historically proven to be a cost center into a revenue generator.
This suite of applications provides customer support, field service and depot
repair functionality. In addition, Oracle Services offers complete visibility into
spare parts availability, logistics, service billing and customer contract
entitlements. Oracle Customer Care provides full access to customer
information from each touch point in the enterprise and to each customer care
agent or other employees who interact with the customer. All of the Service
products can be deployed across web, call center and mobile field channels.
The eCommerce suite of products aids in establishing profitable long-term
relationships with customers through one-to-one marketing and personalized
shopping experiences as well as proactive support and self-service capabilities.
Oracle eCommerce synchronizes all customer interactions and transactions by
integrating web-based channels with traditional channels.
Oracle Order Management applications feature advanced configurator
functionality, global available to promise, flexible pricing support, efficient
delivery, high volume transactions and flexibility to adapt to changing business
conditions.
Oracle Supply Chain Planning applications provide the tools required to
optimize flow of material, cash, and information across the extended supply
chain.
Oracle Manufacturing applications support all styles of manufacturing -
engineer-to-order, discrete, process, flow, lot based, and project based
manufacturing.
Oracle Financials provide solutions for strategic planning, accounting, treasury,
project management, and travel management.
Oracle Human Resources Management System is a comprehensive solution for
managing a company's human resources, allowing organizations to attract,
retain and develop critical skills and knowledge on a global basis.