Oracle Territory Management Overview - Oracle Territory Management Implementation Manual

Common Application Architecture
The Common Application Architecture includes functionality that supports both
CRM and ERP applications. For example, TCA, Oracle's Trading Community
Architecture, consists of a database schema and Application Programming
Interfaces (APIs) where you can model the complex relationships that occur within
a business community and enter that data consistently throughout the enterprise.
Because the model is not hierarchical, Oracle applications can model complex
B2B2C relationships and not to be limited to either a B2B or B2C implementation.
TCA delivers a 360-degree view of the customer.

1.2 Oracle Territory Management Overview

Oracle Territory Management assigns business objects (customers and leads, for
example) to resources based on configurable business rules. It defines who owns
what.
An example of a sales territory is: all high-tech companies within a specific
geographic area assigned to sales representative Joe or Sam's sales group. This
territory is defined using the following qualifiers:
I
I
The resource assigned to the territory is Joe who is in Sam's sales group.
When concurrent programs are run, the territory assignment engine assigns
resources to business objects such as the following:
I
I
I
I
I
I
I
I
I
Account Classification = High Tech
State = California
customers
leads
opportunities
service requests
tasks
contract renewals
defects
trade management claims and offers
delinquencies
Oracle Territory Management Overview
Introduction 1-5