Service Territory Qualifiers - Oracle Territory Management Implementation Manual

Service Territory Qualifiers

4.4 Service Territory Qualifiers
The following table maps the sales qualifiers to their Service counterparts.
Table 4–3 Sales Qualifiers
Transaction
Type
Contact
Preference
Customer Site
Group Owner
Inventory Item
Platform
Primary
Platform
Problem Code
Product
Product
Category/
Product
Request
Creation
Channel
Request Severity Service Request
Request Status
Request Type
Request
Urgency
Service Contract
Coverage
4-20 Oracle Territory Management Implementation Guide
Territory Qualifier
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Service Request
Mapping to Oracle Service
Communication Preference on SR
Form. Derived from ar_lookups
Not currently used by SR
Group Field on SR Form. Derived
from JTF Tables.
Item field in SR form. Derived
from Inventory.
Platform field in Product
Coverage tab of SR form. Derived
from Inventory.
Problem Code field in Workbench
Tab. Derived from CS_LOOKUPS
Item field in SR form. Derived
from Inventory.
Category field in SR header.
Derived from Inventory.
Channel field on SR Form.
Derived from CS_LOOKUPS
Severity field in SR form.
Status field in SR form.
Type field in SR form.
Urgency field on SR Form.
Coverage Field on SR Form.
Returned by Contracts API.