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12.2 Problems when using modules of third-party manufacturers
Problem
USB device not responding.
DVD/CD: The front loader
does not open.
The RAID software reports
the following error:
The RAID plug-in failed
•
to load, because the
drive is not installed.
The Serial ATA plug-in
•
failed to load, because
the driver is not installed
correctly.
The Intel® Matrix
•
Storage Console was
unable to load a page
for the following reason:
A plug-in did not
–
provide a page for
the selected device
A plug-in failed to
–
load
12.2
Problems when using modules of third-party manufacturers
12.2
Problem
Possible cause
The PC crashes
•
during startup
•
•
•
•
12-2
Possible cause
The USB ports are disabled
in your BIOS.
USB 2.0 device connected
but USB 2.0 is disabled.
Operating system does not
support the USB port.
The device is switched off
or the open/close button is
disabled by a software
application.
RAID is not activated
RAID is activated
I/O addresses are assigned
twice.
Hardware interrupts and/or
DMA channels are assigned
twice.
Signal frequencies or signal
levels are incorrect.
Connector assignments
deviate.
"Reset Configuration" in BIOS
SETUP has not been carried
out.
To correct or avoid error
Use a different USB port or enable the port.
Enable USB 2.0.
Enable USB Legacy Support for the mouse and keyboard.
For all other devices you need USB drivers for the specific
operating system.
Emergency removal of the data medium:
1. Switch off the device
2. Insert a pointed object, a pin for example, or an opened
paper clip into the emergency extraction opening of the
drive. Apply slight pressure to the contact until the front
loader opens.
3. Pull the loader further out.
In this case, the reports have no negative influence on device
function and can be ignored. Please acknowledge the reports.
In this case, please re-install the software from the supplied
Documentation and Drivers CD.
To correct or avoid error
Check your computer configuration:
If the computer configuration corresponds with factory state,
•
please contact your technical support team.
If the computer configuration has changed, restore the
•
original factory settings. Remove all third-party modules,
then restart the PC. If the error no longer occurs, the third-
party module was the cause of the fault. Replace this
module with a Siemens module or contact the module
supplier.
Force a "Reset Configuration" using the BIOS setup.
•
If the PC still crashes, contact your technical support team.
Operating Instructions, Edition 09/2005, A5E00432875-01
Troubleshooting
SIMATIC Rack PC IL 43
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