Service & Support - Xerox WorkCentre 7245 Evaluator Manual

SECTION 3
Configurations, Competitive Comparisons, Service
& Support, Additional Information Sources
Support and Information sources
Unrivaled service and support
Behind every Xerox product is a large network of customer support that's unrivaled in the industry and
available when you need it. Xerox service professionals use leading-edge technologies to keep you up
and running. They're even linked to the engineers who designed your product, so you can be confident
when you choose Xerox. And genuine Xerox supplies are always easily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every
WorkCentre device which has been continuously maintained by Xerox or its authorized representatives
under a Xerox express warranty or Xerox Maintenance agreement. You decide when you're satisfied.
Xerox Office Services Support
Asset Management Services
Imaging and Output Management Services
Support Services
Access Managed Services
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W O R KC EN T R E 7 2 2 8 / 7235 / 7245 EVA LU ATO R GUIDE
• Asset Optimization and Tracking –
infrastructure and reduce hard costs.
• Break-Fix Management – Single point of ownership and management for break-fix service for
all brands of office output devices
Process and tools to procure, monitor and replenish all document
• Supplies Management –
related supplies proactively.
Single point of management of office output from all output devices –
• Output Management –
regardless of manufacturer
• Image Capture and Workflow –
and distributing information into digital repositories.
• Technology Procurement & Deployment –
product acquisition solution using a single point of contact model, while lowering the total
cost of acquisition.
A broad range of enterprise services managed through a centralized
• Help Desk Services –
single point of contact and delivered through an on-site or off-site model.
• End User Services – Microsoft software implementation, IT project consulting, and customer
education.
• Student/Patron Access Services –
solutions for student and library patron print access management.
Process and tools to optimize an enterprise's office output
Cost efficient solutions for capturing, managing, retrieving
A creative and flexible end-to-end print/computer
Custom designed and implemented customer-managed