Support; Advanced - Axis 215 PTZ User Manual

Support

The support overview page provides valuable information on troubleshooting and contact information, should
you require technical assistance.
Support - System Overview is a quick look over the camera's status and settings. Information that can be
found here includes the camera's Firmware version, IP address, Security, Event and Image settings and Recent
log items. Many of the captions are also links to the proper Setup page to conveniently make adjustments in the
camera's settings.
Support - Logs & Reports - when contacting Axis support, please be sure to provide all relevant information:
Logs - the Log report including all log information
Reports - the Server Report and Parameter List provide valuable information for troubleshooting, be sure to
include the server report when contacting Axis' support service.
System Log - Provides information about system events.
Access Log - By default, the Access Log lists all failed attempts to access the camera but can be configured to
list all connections to the camera, whether successful or not. The Access Log is useful for various purposes such
as tracking all access to the camera, simple web attraction tracking, system analysis and troubleshooting.
Server Report - Provides information about the server status and should always be included when requesting
support.
Parameter List - Shows the unit's parameters and their current settings.
Connection List - Lists all clients that are currently accessing video. It is also used for system analysis and
troubleshooting.
Crash Report - Generates an archive with debug information for all running applications. This will typically
take several minutes to generate. Technical support may ask for this information if you report a problem.
Configuration
• Log Level for Log Files - from the drop-down list, select the level of information to be added to the Log file
• Log Level for Email - from the drop-down list, select the level of information to send as email and enter the
destination email address.

Advanced

Scripting is an advanced function that provides the possibility to customize and use scripts. This function is a
very powerful tool.
Caution!
Improper use may cause unexpected behavior or even cause loss of contact with the unit. If a script does cause
problems, reset the unit to its factory default settings. A backup file may be of use to return the unit to its latest
configuration.
Axis strongly recommends that you do not use this function unless you fully understand the consequences.
Note that Axis support does not provide assistance for problems with customized scripts.
For more information, please visit the Developer pages at www.axis.com/developer
Plain Config - this function is for the advanced user with experience of Axis network camera configuration. All
parameters can be set and modified from this page. Help is available from the standard help pages.
AXIS 215 PTZ/AXIS 215 PTZ-E - System Options
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