Troubleshooting; Checking The Firmware; Updating The Firmware - Axis 215 PTZ User Manual

Troubleshooting

Checking the Firmware

The firmware is software that determines the functionality of the AXIS 215 PTZ/AXIS 215 PTZ-E. When you
download firmware from the Axis Website, your Axis product will receive the latest available functionality.
One of your first actions when troubleshooting a problem should be to check the currently installed firmware
version. The latest version may contain a correction that fixes your particular problem. The current software
version in your AXIS 215 PTZ/AXIS 215 PTZ-E is available under Setup > Basic Configuration.

Updating the Firmware

New firmware can be downloaded to the AXIS 215 PTZ/AXIS 215 PTZ-E over the network. Always read the
upgrade instructions available with each new release, before updating the firmware.
1. Save the firmware file to your computer. The latest version of the AXIS 215 PTZ/AXIS 215 PTZ-E
firmware is available free of charge from the Axis Website at http://www.axis.com/techsup or from your
local distributor.
2. Go to Setup > System Options > Maintenance in the AXIS 215 PTZ/AXIS 215 PTZ-E Web pages.
3. In the Upgrade Server section and browse to the firmware file on your computer. Click Upgrade.
4. Wait at least 20 minutes before restarting the AXIS 215 PTZ/AXIS 215 PTZ-E after upgrading.
Notes:
• Pre-configured and customized settings will be retained for use when the new firmware is running (providing that the features are
available in the new firmware) although this is not guaranteed by Axis Communications.
• After starting the process, you should always wait at least 20 minutes before restarting the AXIS 215 PTZ/AXIS 215 PTZ-E, even if you
suspect the procedure has failed.
• Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.
AXIS 215 PTZ/AXIS 215 PTZ-E - Troubleshooting
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