Troubleshooting Guide - Dimplex RWF-DG Owner's Manual

Troubleshooting Guide

Problem
Circuit breaker trips or fuse
blows when unit is turned on.
Unit turns on or o ff by itself.
Lights dim in room while the
unit is on.
Power cord gets warm.
Fireplace does not turn on.
Flame frozen or shutters.
Flame not bright or not visible.
Log set dim or not glowing.
Light leaking from log set.
Heater is not turning off .
Heater is not turning on.
Heater emits an odor.
Heater fan turns on but heater
lacks heat.
Heating element is glowing red.
Possible Cause
Improper circuit current
rating.
1. Remote control has
a similar frequency to
another remote.
2. Radio frequency
disturbance from outside
sources.
Unit is drawing close to
circuit current rating.
1. Normal operation.
2. Improper extension cord
in use.
1. Unit is not plugged in.
2. Circuit breaker has
tripped.
3. Improper operation.
4. Remote not initialized.
5. Depleted batteries in
remote.
Burned out light bulbs.
Burned out light bulbs.
1. Log set not installed
properly.
2. Defective log set.
1. Improper operation.
1. Improper operation.
1. Normal operation.
1. Improper operation.
2. Normal operation.
1. Normal operation.
Corrective Action
Additional appliances may exceed the current rating of the
circuit breaker or fuse. Plug unit into another outlet or install
on a dedicated 15-amp circuit. If problem persists, contact
technical support.
1. Re-initialize remote or move unit out of range of
interference.
2. Change frequency of other device if possible.
3. If problem persists, contact technical support.
Move the unit to another outlet or install unit on a
dedicated 15-amp circuit.
1. The power cord may get slightly warm to the touch
when the heater is on.
2. Ensure any extension cord used is rated for 1875 W
and 14 AWG.
3. If problem persists, contact technical support.
1. Plug unit in to outlet.
2. Check electrical panel.
3. Refer to instruction manual.
4. Initialize the remote control.
5. Install new battery into remote.
6. If problem persists, contact technical support.
Contact technical support.
Replace light bulbs.
Replace light bulbs.
1. Check log set for proper fi t.
2. Contact technical support..
1. Refer to instruction manual.
2. If problem persists, unplug unit and contact technical
support.
1. Refer to instruction manual.
2. If problem persists, unplug unit and contact technical
support.
1. Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
2. If problem persists, unplug unit and contact technical
support.
1. Refer to instruction manual.
2. Normal operation.
3. If problem persists, unplug unit and contact technical
support.
1. Small glowing sections of the element are considered
normal.
2. If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
contact technical support.
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