Troubleshooting Guide - Dimplex BF392SD Troubleshooting Manual

BF392SD

TROUBLESHOOTING GUIDE

GENERAL
Problem
Circuit breaker trips
or fuse blows when
unit is turned on
Unit turns on or off
by itself
APPEARANCE
Problem
Fireplace does not
turn on
Flame frozen
Flame not bright or
flame not visible
Log set dim, ember
bed not glowing
Flame Shutter
Cause
Improper circuit current rating
Remote control has a similar
frequency to other remotes in
the area
Radio frequency disturbance
from outside sources
Defective circuit board
Cause
No incoming voltage from the
power supply
Incorrect installation wiring
Improper operation
Defective main on/off switch
Defective remote control
Loose wiring
Defective flame motor
Loose wiring
Burnt light bulbs
Loose wiring
Defective light harness
Burnt light bulbs
Defective flame motor
Solution
Verify unit is installed on a
dedicated 15 amp circuit
Replace hand held remote
control
Replace circuit board
Solution
See installation guide for
electrical installation
instructions
See installation guide for
electrical installation
instructions
Refer to User's Guide
Replace main on/off switch
Install new battery into the
handheld transmitter and
reconfigure remote
Replace remote control
circuit board
Check wiring connections
Replace flame motor
Check wiring connections
Replace light bulbs
Check wiring connections
Replace light harness
Replace light bulbs
Replace flame motor
Service Manual
Reference
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Page 11
Service Manual
Reference
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Page 1
Page 11
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