Troubleshooting Guide - Dimplex DWF36 Owner's Manual

Troubleshooting guide

Problem
Circuit breaker
trips or fuse blows
when unit is turned
on.
Unit turns on or o ff
by itself.
Lights dim in room
while the unit is
on.
Power cord gets
warm.
Fireplace does not
turn on.
Flame frozen or
shutters.
heater is not
turning off .
Possible Cause
Improper circuit current
rating.
1. remote control has
a similar frequency to
another remote.
2. radio frequency
disturbance from
outside sources.
unit is drawing close to
circuit current rating.
1. normal operation.
2. Improper extension cord
in use.
1. unit is not plugged in.
2. Circuit breaker has
tripped.
3. Improper operation.
4. remote not initialized.
5. Depleted batteries in
remote.
1. Improper operation.
Corrective Action
Additional appliances may
exceed the current rating of
the circuit breaker or fuse. Plug
unit into another outlet or install
on a dedicated 15-amp circuit.
If problem persists, contact
technical support.
1. re-initialize remote or
move unit out of range of
interference.
2. Change frequency of other
device if possible.
3. If problem persists, contact
technical support.
Move the unit to another outlet
or install unit on a dedicated
15-amp circuit.
1. The power cord may get
slightly warm to the touch
when the heater is on.
2. Ensure any extension cord
used is rated for 1875 W
and 14 AWG.
3. If problem persists, contact
technical support.
1. Plug unit in to outlet.
2. Check electrical panel.
3. refer to instruction manual.
4. Initialize the remote control.
5. Install new battery into
remote.
6. If problem persists, contact
technical support.
Contact technical support.
1. refer to instruction manual.
2. If problem persists, unplug
unit and contact technical
support.