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For telephone software support after the first 90 days or hardware
support after the warranty period, support is available for $30.00 per
incident. You can charge these fees to either a MasterCard or VISA
credit card.
Before calling, please have ready:
T
T
T
T
Also have ready as much information as possible about the problem
you are having, including any error messages that occurred.
Technical Support offers several ways for you to get free help or
information about your computer. Free support from NECCSD
includes Technical Support by email or fax. See "Email/fax technical
support service" in this guide for information about NECCSD
electronic services.
NECCSD warranty repair service
NECCSD repair service is designed to support your warranty service
activity.
Before you call for repair service, see the previous sections in this
section to determine if you can solve the problem yourself, within
your company, through your dealer, or with the help of a technician
from NECCSD Technical Support.
If your system requires repair service from NECCSD, call
1-888-632-8692
76 Solve problems
your system name (Ready)
model number
serial number
purchase date.
.
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