Snom 100 v1.9a User Manual
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Snom 100 v1.9a User Manual

Snom 100 v1.9a User Manual

V1.9a
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User Manual v1.9a

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Summary of Contents for Snom 100 v1.9a

  • Page 1 100 User Manual v1.9a...

  • Page 3: Foreword

    100 years a communication form has evolved which we feel cannot be dismissed. In spite of the new technology base of the snom 100 most of its look and feel will be very familiar and intuitive to you.

  • Page 4: Table Of Contents

    Inhalt Foreword ..............3 Installation..............7 Delivery Content ............8 Safety Notes .............. 8 Power supply ............8 Setting up the Phone ..........8 Cleaning ..............9 Connecting the phone ..........9 Dial Pad ..............10 Initialization..............12 Booting ..............12 Selecting the language..........13 Registration............14 Basic FunctionsIdle State..........19 Idle State ..............20...
  • Page 5 Divert when not answered ........32 DTMF Tones.............. 32 Adjusting the Volume ..........32 Ring Tones ............... 34 About ..............35 Call Register ..............36 Phone Book .............. 37 Adding an entry............. 37 Editing an entry ............. 38 Call Lists ..............40 Speed Dial..............
  • Page 6 SIP Settings ............69 Redirection ............71 Codec Settings............71 Network Settings ...........71 H.323 Settings............73 Updating the software ..........74 Case study: com88 ............75 Scenario ...............75 Behind the scenes .............77 Setting the Network Identity ........80 Installing DHCP............80 Appendix ..............85 Technical Data ............85 Technical Data ............86 Standard Conformance ..........87 Index ................88...

  • Page 7: Installation

    Installation...

  • Page 8: Delivery Content

    Please setup the snom 100 only on even and horizon- tal surfaces, enabling the rubber pads to ensure a secure grip. Do not place the snom 100 on carpets or other materials that contain fibers that can block the air vents and cause overheating.

  • Page 9: Cleaning

    Cleaning To clean the snom 100 use a slightly moist and anti- static cloth. Please try to avoid cleaning liquids since they might damage the surface or internal electronics of the phone. Connecting the phone First connect one end of the handset cable to handset and then to the jack on the left side of the phone (see illustration).

  • Page 10: Dial Pad

    If you want to use a headset, it can be connected to the audio jacks on the backside of the snom 100. The outermost connector is for the microphone. Dial Pad The numeric key block with the keys 0 to 9, * and # are used to enter digits and letters.
  • Page 11 The MENU key is used to invoke the main menu. The HELP key brings up context specific help texts. To cancel actions or input the CANCEL key can be used. The Enter/Ok key confirms actions, selec- tions and inputs. Depending on the operating mode, the keys can have context specific meanings and are described in this user manual.

  • Page 12: Initialization

    Initialization Booting If your network administrator or Internet service pro- vider installed your phone, you will see how the phone connects to the network and maybe conducts a soft- ware update, if one is available. After it has booted, it enters the idle state.

  • Page 13: Selecting The Language

    Selecting the language The language is set to English by default. In, order to change it for instance to German, press the menu key and go to the submenu „Settings“ with and press Enter to select this menu entry. Select „Base“ and press Enter. Then go to „Language“...

  • Page 14: Registration

    Internet service provider. The registration is similar to the configuration of an email address. H.323 Most Gatekeepers can be discovered auto- § matically by the snom 100. You only need to set your phone number. Go to the Set- tings/H323/H323 ID and enter your phone number.
  • Page 15 If you want to enter the gatekeeper address § manually then go to the “Settings” menu (as described above) and then to „H.323“. Select „GK/GW-Address“ and type in the address.
  • Page 16 When using the phone in a SIP environment, § go to the sub menu „Settings/SIP/Proxy“ and address proxy (e.g. proxy.sipproxy.com). Also program the ad- dress of the SIP registrar. Normally, this will be identical to the address of the proxy.
  • Page 17 Then you have to enter the SIP accounts un- § der which you want to be reachable. For the first user of the snom 100 this can be entered in Account1.
  • Page 18 Registrar1 is the registrar of the first user. § Please enter the registrar address into this field. (e.g. proxy.sipproxy.com). You can also enter other SIP accounts (Account1-7, Registrar1-7).

  • Page 19: Basic Functionsidle State

    Basic Functions...

  • Page 20: Idle State

    Idle State Depending on which „Desktop Style“ is selected (see Chapter Settings, Base, Desktop Style) the initial ap- pearence of the phone differs: Statistics In the idle state the selection “Statistics” (especially suited for H.323) the phone will show: The time and date, §...

  • Page 21: Dialing

    Dialing There are two methods to begin a call from the idle state of snom 100. Either you can start dialing with the handset resting in the cradle and then pick it up. Or pick up the handset and then dial the number. In...
  • Page 22 E.164 numbers E.164 is the standard that defines normal phone numbers. They may contain digits from 0-9, * and #. H.323 differentiates be- tween these numbers “H.323 dresses“ which may contain alphanumeric characters. Several Gatekeeper implementa- tions do not differentiate E.164 numbers and H.323 addresses.

  • Page 23: Dialing A H.323/Sip Address

    Key mapping: Moves the cursor left. Moves the cursor right. Deletes the character left of the cursor. Clears the buffer. Enter Dials the number. Cancel Aborts the dialing. Dialing a H.323/SIP Address Pressing # will induce the H.323/SIP dial mode and the respective entry mask will appear.
  • Page 24 The IP address can then be entered via the numeric block. Key mapping: Moves the cursor left. Moves the cursor right. Deletes the character left of the cursor. Clears the buffer. Jumps to the next sub field. Enter Dials the IP address if entered correctly. Cancel Aborts the dialing of the IP address.

  • Page 25: General Input Mode

    You can end a call by setting the handset on its cradle, pressing the hook switch or Cancel. The snom 100 will terminate the call and return to the idle state. Incoming Call When your snom 100 is called it rings and displays the following screen.

  • Page 26: Accepting A Call

    Accepting a Call Picking up the handset or pressing Enter will accept the call. The snom 100 is now in call. Denying/Blocking a Call When the snom 100 signals an incoming call, you have the possibility to deny the call with...

  • Page 27: Main Menu

    Reduces the volume in steps of 10. Increases the volume in steps of 10. Maximum Volume Minimum Volume Sets the volume to the original value. Enter Sets the volume and returns. Cancel Returns without setting the volume. Main Menu By pressing the menu key in the idle state the main menu is invoked.

  • Page 28: Help Function

    Help Function The snom 100 offers a context specific help. Press the help key and an appropriate help text depending on the state of the phone is displayed.

  • Page 29: Advanced Functions

    Advanced Functions...

  • Page 30: Hold And Resume

    Hold and Resume Starting State: A call is in progress. Pressing the flash key puts the call on hold, i.e. the speech is set to mute. (Neither party can hear each other.) Another press on the R key resumes the call. Key mapping: The call being held and indicated on the display is terminated.

  • Page 31: Transfer

    Starting state: a call is in progress. After pressing the transfer key you are able to dial a number. As soon as you press ENTER the snom 100 will at- tempt to transfer the other party to that number. Key mapping: Moves the cursor left.

  • Page 32: Diverting All Calls

    Diverting all calls By setting the option „Settings / Redirection / Redirect Event“ to “always”, every incoming call is diverted immediately to the number set in „Settings / Redirec- tion / Redirect Number” without the phone ringing. To disable this feature just set the „Settings / Redirec- tion / Redirect Event“...
  • Page 33 Here the volume of the load speaker in the casing, in the handset or both can be adjusted. Select one of the three choices and you will see a display exactly the same or similar to the one below. The current ring tone is played back in the selected volume and can be used to find the desired setting.

  • Page 34: Ring Tones

    Ring Tones Via the menu „Settings/Tones“ the following window is invoked. Select the submenu „Ring Tones“. Here the ring tones can be set. The current ring tone is played back and can be used to find the desired settings. Key mapping: Moves the cursor to next ring tone.

  • Page 35: About

    About Via the menu „Settings/About“ the following window is activated. It indicates the software version that the snom 100 is currently using.

  • Page 36: Call Register

    Call Register...

  • Page 37: Phone Book

    Phone Book The snom 100 contains an internal phone book which can be reached from the idle state of the phone by pressing the phone book key . The entries of the phone book are displayed in a list whereby three en- tries are shown simultaneously.

  • Page 38: Editing An Entry

    The title of the window indicates which input is ex- pected to be made. Pressing Cancel aborts the new entry. Key mapping: Moves the cursor left. Moves the cursor right. Deletes the character left of the cursor. Clears the buffer. Enter Accepts the entry.
  • Page 39 The title of the window indicates which input is ex- pected to be made. Enter accepts the data and press- ing Cancel aborts the entry. Key mapping: Moves the cursor left. Moves the cursor right. Deletes the character left of the cursor. Clears the buffer.

  • Page 40: Call Lists

    Enter Dials the number of the selected entry. Cancel Returns to the idle state. Speed Dial The snom 100 supports speed dial of up to 12 num- bers. These are mapped onto the digits 0-9, * and #.

  • Page 41: Dialing

    Dialing Speed dialing is initiated with the speed dial key in the idle state followed by a digit 0-9, * or #. In this way, 12 speed dial numbers can be called up without having to see the display. The mapping can be checked by pressing the speed dial key in the idle state.

  • Page 42: Editing Speed Dial Entries

    Dials the number of the selected entry. You can also press Enter or pick up the handset to dial the number. Enter Dials the number of the selected entry. Cancel Returns to the idle state. Editing speed dial entries From the speed dial list mode (see "Dialing" above) pressing the edit key brings up the phone num- ber of the selected entry.

  • Page 43: Deny List

    Deny List The snom 100 gives you the option to put numbers on deny list in order to avoid being disturbed. Browsing Via the submenu “Deny List” you can reach the deny list view. Here the deny numbers are displayed in sequence whereby three numbers are displayed simul- taneously.

  • Page 44: Removing A Number

    After the number has been entered it is added to the deny list. Key mapping: Moves the cursor left. Moves the cursor right. Deletes the character left of the cursor. Clears the edit buffer. Enter Accepts the entry. Cancel Aborts the changes. Removing a number Removing a number from the deny list is possible by using the Clear key...

  • Page 45: Modifying The View

    Modifying the view Select the entry „View Mode“ and go to one of the submenus. They describe which view modes are available and can be set. Select your choice and press Enter and the list will be displayed accordingly. Sort Criteria Select the entry „Sort Criteria“...
  • Page 46 They describe which sort criteria are available and can be set. Select your choice and press Enter and the list will be sorted accordingly.

  • Page 47: Settings

    Settings...

  • Page 48: Settings Via The Phone Gui

    The settings can be specified in three different ways: Via the phone § With a browser on a PC § Automatically via configuration files § Settings via the Phone Gui Press the menu key in the idle state of the phone. With the function keys (F1) and (F2) you can navigate up and down in the menu.

  • Page 49: Settings Via Browser

    You may prefer to use a browser to configure the set- tings, which normally is easier. The snom 100 has an integrated web server to config- ure its settings. If the phone is connected to a net- work that provides DHCP it can be immediately ac- cessed via the browser.
  • Page 50 Illustration 1: Web configuration Start your webbrowser (e.g. Netscape, IE). § Enter the IP address of the phone as the URL § (e.g. 192.168.0.100). If you do not know the IP address please ask your network adminis- trator or have a look at your phone, press MENU and Settings / Network / IP Addr.

  • Page 51: Options

    the changes made. If you want to discard the changes then do NOT press SAVE. Options Call Divert You can have all incoming calls diverted to a different number. From the idle state press the MENU key and choose ‘Settings’, ‘Redirection’ and ‘Redirect Event’ and you have the following selection: Off: This deactivates all call diverts.

  • Page 52: Base

    Base Language Your phone is able to display all texts in different lan- guages. Just press the menu key in the idle state and select the submenu “Settings/Base/Language” or the equivalent if you currently have another language set. Phone Type Here the VoIP protocol (SIP or H.323) is selected that the phone should use.

  • Page 53: Sip

    Outbound Proxy Here the name or IP address of the outbound proxy server is set, to which the SIP messages are sent, if one is present. Please ask your system administrator which value should be set within your network. Press the menu key in the idle state and select the submenu “Settings / SIP / Outbound Proxy”.
  • Page 54 Action<n> Specifies the action the registrar should perform for nth user. It can take on the values ‘none’, ‘redirect’ or ‘proxy’. Press the menu key in the idle state and select the submenu “Settings / SIP / Action<n>”. Timespan<n> The recommended registration time in seconds for user<n>.

  • Page 55: H.323

    Tracing Enables and disables the tracing of the SIP signaling. Session Timer After the elapse of this standard timeout, there will be an invitation refresh. Set session timer in seconds. 0 disables this feature. H.323 H.323 ID (User name) This can be used to enter the H.323 ID (e.g. Fred Flintstone).
  • Page 56 GK/GW Mode The VoIP phone can be used with a gatekeeper, gate- way or none. Please ask your system administrator which value should be set within your network. Press the menu key in the idle state and select the submenu “Settings / Network / GK-GW Mode”: Gatekeeper: The phone is in gatekeeper §...

  • Page 57: Codecs

    § Codecs Packet Size The snom 100 converts speech into data packets. With this setting the payload size of the packets can be set in terms of milliseconds. Please as your administrator which value is adequate. Codec The preferred codec your phone should use.
  • Page 58 IP Address Here you can setup the IP-Address of the phone di- rectly. Netmask Here the IP netmask (e.g. 255.255.255.0) is set. DNS Domain This field determines the DNS domain (e.g. com- pany.com). DNS Server 1, DNS Server 2 Use these fields to specify the DNS server or servers to be utilized (z.B.
  • Page 59 Time Server Here the time server is specified from which your phone retrieves the UCT / GMT time. Corrections for the summertime and timezone have to be set in addi- tion. Daylight Saving Time This setting is used to specify when summer time is adjusted each year.
  • Page 60 PPPoE User, PPPoE Pass, PPPoE AC Name, PPPoE Dienst, PPPoE Extra, PPPD Extra These settings are used to connect the snom 100 to DSL networks But you need a special version – please contact us if you are interested.

  • Page 61: Reset Values

    Since it is easy to im- plement, vendors often use it to transfer simple configuration. The snom 100 uses it to upload flash up- dates and configurations. Ensure that the phone has access to a TFTP server in order...

  • Page 62: Administration

    Administration...

  • Page 63: Automatic Installation And Booting

    Booting In order to get the device running, the settings that have been described in the last chapter have to be set up. The snom 100 provides a mechanism that allows complete automatic installation without the need of user interaction.
  • Page 64 Start Key? Generic Manual Setting Update Specific Setting Version Boot- New? loader New? Firm- ware Fig. 1: Booting of the phone...

  • Page 65: Manual Update

    “snom100.bin” from the tftp server. Therefore, you have to set up a tftp server. (See the Linux documen- tation or for Microsoft Windows operating system ask our support or FAQ list). You can get images from www.snom.de/download. latest software versions shown www.snom.de/download/snom100-firmware.htm.

  • Page 66: Phone Settings Setup

    Phone settings setup Settings are non volatile name/value pairs that are stored in the flash of the phone. They include registra- tion information, dialed numbers, network settings and other information that should be available after rebooting. Settings can be made read only and even made invisi- ble on a per setting basis.

  • Page 67: Downloading Procedure

    4. The phone repeats step 3 with a different file- name that contains its MAC address. The MAC address is a unique identification ID of Ethernet devices, snom devices have the form “000413xxxxxx”, where xxxxxx is a hexa- decimal number identifying the snom device.
  • Page 68 “http://www.snom.de/snom100/snom100- 0004130214EF.htm”. 5. The “de facto” settings are added. These set- tings may differ from what has been setup e.g. because DHCP has changed them. These settings include: a. the IP address of the device, b. the net mask, the IP gateway, d.

  • Page 69: Available Settings

    Available Settings Basic Selects the language. Currently, language: English, German, Polish, Croatian and Serbian are supported. current_date, cur- Current time and date. These rent_time: settings can be controlled through the network setting maintenance procedures; however using a time server is encouraged instead. Identifies the phone as H323 or phone_type: device.
  • Page 70 the user_host would be bla.com. The probability of the registra- user_q[1-7]: tion. It can be a value between 0.0 and 1.0. This probability is used by some proxies to call the registered phones one by one (sequential and parallel forking proxy).

  • Page 71: Redirection

    The redirect target. If the proxy executes the redirection, this may be a comma seperated list of alter- nate destinations (including prob- abilities). Examples: tb,sf <sip:tb@snom.de;q=0.8,sf@snom. de;q=0.9>. redirect_time: Number of seconds for redirection timeout. Codec Settings codec_name: Name of the preferred codec.
  • Page 72 Set the http proxy for outgoing http_proxy: http requests. ip_adr: The IP address of the device. Changing this parameter requires a reboot. netmask: The net mask for the device. Changing this parameter requires a reboot. IP address of the server that may update_server: serve the flash update file.

  • Page 73: H.323 Settings

    PPPoE settings – you need a spe- ppp_acname, cial software version to make use ppp_servicename, of these. ppp_pppoe_extra, ppp_pppd_extra: lcserver1, Addresses of alternative LCServer lcserver2: (leave blank to use local LCServer on device). H.323 Settings gkgw_mode: Gatekeeper gateway mode. Can be “auto” (auto- matic discovering) or "gate- keeper"...

  • Page 74: Updating The Software

    can be ignored by an end- point not supporting this fea- ture. h323_h450: Flag if set to “true”, H450 supplementary services are used, otherwise facility based. E164 number assigned to the h323_e164_number: phone. h323_ID: H323 assigned phone. h323_URL_ID: H323 URL id assigned to the phone.

  • Page 75: Case Study: Com88

    site. If this succeeds, the boot loader flash area is erased and the new boot loader is cop- ied into this location. Updating the boot loader is dangerous. If the user disconnects the power during erasing and writing of the boot loader (approx. 15 sec- onds), the device is permanently broken and there is no way to recover.
  • Page 76 After signing up at www.com88.com, snom receives an order to prepare three devices for com88 and ship them to the given address. Before shipping, snom marks the phones as “com88”-phones in their data- base and ships the devices together with a firewall to the customer.

  • Page 77: Behind The Scenes

    URL to snom, so that the com88 customers get re- directed to that URL. 3) The generic settings are put into a file that looks like this: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0...
  • Page 78 The <pre> tags indicates that the content in this file is not really html, so that displaying this file with a web browser does not cause confusion. Additionally, it al- lows the file to pass through any firewall. 4) To set up a new customer account, com88 has written a small html generation program that looks like this: #!/bin/bash...
  • Page 79 sip_host1: com88.com sip_host2: com88.com sip_q1!: 1.0 sip_action1: proxy sip_q2!: 1.0 sip_action2: proxy </pre> </html> To update the settings of a specific phone, the opera- tor has a small program that causes rebooting of a specific phone. The phone reboots immediately if the phone is free, or 30 seconds after the user has re- leased the phone.

  • Page 80: Setting The Network Identity

    Setting the Network Identity The phone needs to have a network identity to be able to communicate. These values are the IP address and the network mask. A few other base settings are needed aswell to make the configuration of the phone over the network, easy and comfortable.
  • Page 81 The snom 100 behaves like a normal PC running un- der Linux. Most of the DHCP parameters can thus be set, as this would be normally done. The vendor spe- cific options in the DHCP option field 43 are set in an...
  • Page 82 The following options have an influence on the snom 100: Option Typical Value 002 Time Offset 7200 003 Router 192.168.0.1 004 Time Server 192.168.0.9 005 Name Server 192.168.0.9 006 DNS Server 192.168.0.9, 174.129.1.129 012 Hostname Phone123 015 DNS Domain intern.snom.de...
  • Page 83 Windows does not offer a TFTP-Server. It has to be obtained from another provider to make a flash up- date possible on a Windows system. Please note that DHCP settings have precedence over other methods to set values.
  • Page 84 Linux (see dhcpd(8)). A sample dhcp.conf file for three phones with the serial numbers 1, 2, 3 could look like the following: # dhcpd.conf option domain-name "intern.snom.de"; option domain-name-servers 192.168.0.9; option time-offset 3600; option time-servers 192.168.0.9; option root-path “/tftpboot/disk”;...

  • Page 85: Appendix

    Appendix...

  • Page 86: Technical Data

    Technical Data Display: 128 x 64 Pixel (SW) Keyboard: 20 alphanumeric keys Size: 18,5 x 17 x 7 cm Weight: 550 g (incl. handset) Handset: 130 g, headset (optional) LAN: 10/100 MBit (auto sense, Power over LAN) Protocols: SIP (timer, refer), H.323 (H.225, H.245, H.450) and LPCP Codecs: G.711 (A-law and U-law), G.729A...

  • Page 87: Standard Conformance

    Standard Conformance Name and Address of Manufacturer snom technology AG Pascalstraße 10 10587 Berlin The snom technology AG assures that the prod- Type: VoIP Phone Model: snom 100 conforms with the following standards EMC standard 89/336/EWG incl. all appendices Low voltage standard 73 / 23 / EWG Safety Standards EN 60950 1992 incl.

  • Page 88: Index

    Index Accepting a Call 25 Desktop Style 52 Advanced functions 29 DHCP 80 Available Settings 69 Linux 84 Base 52 Turn off 58 Date 52 dhcpd.conf 84 Language 52 Dial Pad 10 Time 52 Dialing 21 Base Unit 8 H.323 Address 23 Basic Functions 19 IP Address 23, 24 Behind the scenes 77...
  • Page 89 Help Function 28 Setting up the Phone 8 Help key See Keys Settings 47 Help Key See Keys Available 69 Hold and Resume 30 Codec 57 Hostname 58, 82 Fields 51 http Admin 52 H.323 55 http Password 52 SIP 53 HTTP Proxy 61 Via Browser 49 Idle State 20...
  • Page 90 Version Adjusting 26, 32 Software 35 Windows 2000 80 Volume...
  • Page 92 © 2002 snom technology AG snom technology Aktiengesellschaft · Pascalstr. 10 · D-10587 Berlin · · phone: +49 30 3990783-0 mailto:info@snom.de http://www.snom.de...

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