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Snom 190 Version V3.00 Manual

Snom 190 Version V3.00 Manual

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  • Page 1 Manual snom 190 Version V3.00...
  • Page 2 10587 Berlin, Germany © 2004 snom technology Aktiengesellschaft. All Rights Reserved. This document is supplied by snom technology AG. No part of this document may be reproduced, republished or retransmitted in any form or by any means whatsoever, whether electronically or mechanically, including, but not limited to, by way of photocopying, recording, information recording or through retrieval systems, without the express written permission of snom technology AG.

  • Page 3: Foreword

    100 years a form of communication has evolved that is impossible to ignore. In spite of the new technology base of the snom 190, most of its look and feel will be very familiar to you and you should be able to use it intuitively.

  • Page 4: Note To The Reader

    D M I N I S T R A T O R A N U A L Note to the reader This manual describes the snom 190 running in administrator mode. The current version of this user manual can be obtained from: http://www.snom.com/snom190_en.php...

  • Page 5: Table Of Contents

    Logging on the first account Logon ..............17 Mobility ................... 17 Logon wizard ................17 Registration menu..............18 Logon user ........................................................................... Select outgoing line DND ..................21 Challenge/Authentication ............21 Basic Functions ............23 Idle state................. 23 snom technology AG • 5...
  • Page 6 Programmable Keys ..............31 ............................................Line Destination ........................................Intercom .................................................................................. Park orbit Voice recorder ......................................DTMF ............................................ snom 190 Menus ..............35 Call Forwarding ....................................................................... Forwarding Options ......................................Configuration Volume Settings ........................................................................General Settings Web Interface ......................................
  • Page 7 Settings via Web Browser ............67 Settings Options ..............68 ..................................... Setup Preferences ....................................Setup Speed Dial Setup Lines 1-7 ........................................................................Setup Advanced Setup Update ......................................H.323 ..................................................................................... Status Appendix ..............93 Standard Conformance .............. 93 Index ...............95 snom technology AG • 7...
  • Page 8 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L 8 • Table of Contents...

  • Page 9: Installation

    The snom 190 should only be placed on even, horizontal surfaces that enable the rubber pads to ensure a secure grip. Do not place the snom 190 on carpets or other materials that contain fibers that could block the air vents and cause overheating.

  • Page 10: Cleaning

    If you want to use a headset, it can be connected to the audio jacks on the rear side of the snom 190. The connector named “in“ is for the microphone.
  • Page 11 The five keys on the right with LEDs are the programmable function keys onto which different functionalities can be mapped. The keys of the numeric block in different operating modes are shown below: snom technology AG • 11...

  • Page 12: Initialization

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Digits Lower case Upper case (SPC)_0 (SPC)_0 .@1,?!-/(): .@1,?!-/(): ;&%*#+<=>$[] ;&%*#+<=>$[] abc2...

  • Page 13: Selecting The Language

    If, on the other hand, DHCP is not used, select “Off” in the menu above. The administrator will subsequently be asked for the following settings. Selecting the IP Address The administrator can provide a static IP address for the phone if DHCP is not used. snom technology AG • 13...

  • Page 14: Selecting The Netmask

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L A valid IP address appropriate to the network in which the phone is being used can be provided.

  • Page 15: Selecting The Tone Scheme

    This consists of your phone number succeeded by @ and the address of your registrar (for SIP) or gatekeeper (H.323). The phone tries to guess the correct registrar/gatekeeper address, so it could look something like this: snom technology AG • 15...
  • Page 16 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L After typing in your account name, confirm your account by pressing the key.

  • Page 17: Logon

    To ease the effort of assigning the appropriate phone number to the phone for each different employee, the snom 190 offers the so-called mobility features, which are described in the next sub-chapters.

  • Page 18: Registration Menu

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Registration menu From the idle screen use the arrow keys to scroll to the menu “Other Settings”.

  • Page 19: Logoff User

    After confirming with the registrar/gatekeeper address should be typed in. After pressing the whole registration line is shown again. Logoff user Choose the registration line where you want to logoff the user and press “Edit”. snom technology AG • 19...

  • Page 20: Select Outgoing Line

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Remove the current phone number with . Confirm this and the following registrar/gatekeeper entry by pressing .

  • Page 21: Dnd

    D M I N I S T R A T O R A N U A L DND functionality is available on the idle screen of the snom 190 phone. DND is short for “Do Not Disturb“. If this mode is activated, it means that incoming calls will no longer come through to the phone and you will be completely undisturbed by the phone.
  • Page 22 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L It is possible to change the username as it could have been typed incorrectly by mistake.

  • Page 23: Basic Functions

    There are two methods with which to begin a call from the idle state of snom 190. You can either start dialing with the handset resting in the cradle and then pick it up, or you can pick up the handset and then dial the number.

  • Page 24: Input Modes

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Input Modes Dependent on the context, various types of inputs are possible. The active input mode is sometimes indicated (by example during editing a phonebook entry) in the top right-hand corner of the display: Only digits can be entered.

  • Page 25: Dialing A Phone Number

    Deletes the character to the left of the C<- cursor. A->1 Changes input mode to numbers. a->A Changes input mode to capital letters. 1->a Changes input mode to small letters. Dials the number. Aborts the dialing. snom technology AG • 25...

  • Page 26: Dialing An H.323/Sip Address

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Dialing an H.323/SIP address An H.323/SIP address can be entered via the alphanumeric block.

  • Page 27: Dialing An Ip Address

    Deletes the character to the left of the cursor. A->1 Changes input mode to numbers. a->A Changes input mode to capital letters. 1->a Changes input mode to small letters. Dials the IP address if entered correctly. Aborts the dialing of the IP address. snom technology AG • 27...

  • Page 28: Number Guessing

    Terminating a call You can end a call by setting the handset on its cradle, pressing the hook switch or pressing Cancel. The snom 190 will terminate the call and return to the idle state. Incoming call When your snom 190 is called, it rings and displays the following screen.

  • Page 29: Accepting A Call

    Mutes / unmutes the microphone. Changes the volume. See below for a further description. Denying/blocking a call When the snom 190 signals an incoming call, you have the option to deny the call with “Deny”. snom technology AG • 29...

  • Page 30: Adjusting The Volume

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L If you decide to press „Deny All“, the caller will be placed on the deny list and will always be denied automatically.

  • Page 31: Handset / Handsfree / Headset

    If a headset is connected and the audio output is set to headset (“RJ Conn” or “Chinch”), the snom 190 will treat the headset as the output device for calls. For using snom 190 in a call center environment, the connected headset will be the default case for dealing with the phone.

  • Page 32: Line

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Park Orbit § Voice Recorder § DTMF § Each of these buttons has an LED indicating the status of the respective programmable key at any given time.

  • Page 33: Destination

    This option is similar to ‚Destination‘ with the exception that pressing the key bound to ‚Intercom‘ enables the intercom mode and the phone will be directly connected to the set snom phone if authentication is set up properly. This feature is useful in an office environment as a quick access button to connect to the operator or secretary.

  • Page 34: Voice Recorder

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Suppose key P4 is bound to orbit1@my.proxy.com. The LED on this key now displays the status of calls, if any, that are parked on this orbit.

  • Page 35: Snom 190 Menus

    Returns to the previous screen state. Call Forwarding In the Call Forwarding menu, an administrator can set up the options for call forwarding. Forwarding Options In the Forwarding Options menu, call forwarding on busy can be set up. snom technology AG • 35...

  • Page 36: Configuration

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Call forwarding is explained in detail in a later chapter entitled “Transfer”.

  • Page 37: Volume Settings

    If you press the softkey “Off”, you will be asked for basic network settings as explained in the earlier chapter entitled “Initialization”. Volume Settings In the menu sub-item “Volume Settings” the following window is displayed: snom technology AG • 37...

  • Page 38: General Settings

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Here, the volume of the handset speaker, headset speaker or casing speaker can be adjusted.
  • Page 39 Returns without changing the ring tone. Contrast Select the submenu “Contrast“ in the “General Settings“ menu. Here, the display contrast can be adjusted. The selected contrast is displayed and you can decide on the desired setting. snom technology AG • 39...

  • Page 40: Web Interface

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Key mapping: Reduces the contrast in steps. Increases the contrast in steps. Sets the contrast and returns.

  • Page 41: System Info

    The ID (0..4095) and priority (0..7) values for VLAN can be set here. “Reset” removes them properly from the phone again. SW Update In the menu item “SW Update” the following window is displayed: snom technology AG • 41...

  • Page 42: Keymapping

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L When a software update is available, the softkey display changes to “Available”, and pressing it reboots the phone to get the desired binary file.

  • Page 43: Information

    IP address of the phone. This window looks like this: Similarly, the “MAC” softkey in the “Information” menu takes you to this submenu and you can see the MAC address of the phone. This window could look like this: snom technology AG • 43...
  • Page 44 A N U A L Version This submenu, accessed by pressing the “version” softkey in the “Information” menu, shows the firmware version on the phone. The display in this submenu could look like this: snom 190 44 • Basic Functions...

  • Page 45: Advanced Functions

    Moves backward through the list of held calls. Moves forward through the list of held calls. Terminates the held call already being displayed. Resumes the held call already being displayed. *,#,digits Can be used to initiate another call. Handsfree mode on/off. snom technology AG • 45...

  • Page 46: Transfer

    Now you are able to dial a number to which the call should be directly transferred. As soon as you press , the snom 190 will transfer the held party to that number. Key mapping: Moves the cursor to the left.

  • Page 47: Consultation Transfer

    If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing function key “Cnf.On”. By pressing function key “Cnf.Off”, the conference is disconnected again and the calls are dropped. snom technology AG • 47...

  • Page 48: Call Diversion

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Call Diversion All kinds of call diversions can be set, changed and deactivated in the submenu “Call Forwarding”...
  • Page 49 When the other party becomes idle, the following window appears: By pressing key, the phone will redial the number in order to establish a connection to the other party that was previously busy and is now idle again. snom technology AG • 49...

  • Page 50: On No Response (Ccnr)

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L On no response (CCNR) While calling a number you can enable call completion on no response by pressing the CC key.

  • Page 51: Message Waiting Indication (Mwi)

    At the idle screen, the second softkey turns to show “MWI”. In order to listen to the recorded messages, connect to the mailbox by pressing the MWI key. snom technology AG • 51...

  • Page 52: Conducting A Software Update

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Conducting a Software Update If your provider/administrator is offering you a new software version for your phone, a “SW”...

  • Page 53: Conference

    If the phone is connected with two calls, one on hold and one active, you can connect all three phones in a conference by pressing function key “Cnf.On”. By pressing function key “Cnf.Off” the conference will be disconnected again. snom technology AG • 53...
  • Page 54 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L 54 • Advanced Functions...

  • Page 55: Call Register

    Call Register Phone book The snom 190 contains an internal phone book that can be reached from the phone’s idle state by pressing the “PhoneBk” key, which leads to a screen like the one below: Key mapping: Scrolls to the previous item.

  • Page 56: Adding An Entry

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Returns to the idle state. Adding an entry In order to add a new entry, go on to the list item <New item> and press “Edit”.

  • Page 57: Editing An Entry

    Deletes the character to the left of the cursor. Moves the cursor to the left. Moves the cursor to the right. Accepts the entry. Aborts the editing process. Editing of the phonebook can also be done via the webpage Phone / Phonebook. snom technology AG • 57...

  • Page 58: Export

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Export To save the content from an already filled phonebook, right-click onto the link at the bottom of the page Phone / Phonebook called “here”...
  • Page 59 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L snom technology AG • 59...

  • Page 60: Import

    This will add the address book entries in the stored file to the address book of your snom 190. Name and Address fields refer to the column numbers in which these fields exist in the csv file to be attached.
  • Page 61 Name and Address fields explicitly. Enter 1 in the Name field and 2 in the Address field, and press Load. This feature is especially helpful if you have a file that has not been generated by a snom phone. It should not matter if some of the entries already exist in the phone book.

  • Page 62: Call Lists

    D M I N I S T R A T O R A N U A L Call Lists The snom 190 maintains lists of missed, received and dialed calls that can be accessed by pressing the „call log“ key from the idle state. Key mapping: Scrolls to the next call.
  • Page 63 Call details shown are To, From, Time and the number of times you missed a call from the same phone, or the duration of the call in the case of dialed and received calls. snom technology AG • 63...

  • Page 64: Speed Dial

    / Off Hook Dials the number of the current entry. Returns to the previous window. Speed Dial The snom 190 supports speed dial of up to 33 numbers. These are mapped onto the numbers 0-30, * and #. Dialing Speed dialing is initiated by simply typing in a number from 0-30, * or # respectively and confirming with the key.

  • Page 65: Deny List

    D M I N I S T R A T O R A N U A L Deny List The snom 190 gives you the option of putting numbers on a deny list to prevent you being disturbed. Browsing Via the web interface submenu Address Book you can reach the phonebook window, which also provides the information for the deny list snom technology AG •...

  • Page 66: Adding A Number

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L The numbers to be denied are displayed here and marked with contact type “deny”.

  • Page 67: Removing A Number

    Or just change the contact type! Settings A long list of different settings is available for snom 190 that can be used to control the behavior of the phone. These settings are explained in the FAQ “Configuring”...

  • Page 68: Settings Options

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Illustration 1: Web configuration • Start your web browser (e.g. Mozilla, IE). •...

  • Page 69: Setup Preferences

    Select the dialtone you would prefer for your phone. MWI Notification Specify the type of MWI notification that will inform you when a new message comes. MWI Dial Tone Set the dial tone to stutter mode in the case of an active MWI. snom technology AG • 69...
  • Page 70 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Use Headset Device Select the headset device you would like to use. Select none if you don’t want to use any headset.
  • Page 71 These melodies will be used only if you selected “Source” in the Default Selection setting above. Ringer Device for Headset If you want to hear the ring tone via the headset only choose “headset”. Otherwise, choose “speaker” as usual. snom technology AG • 71...

  • Page 72: Auto Answer

    D M I N I S T R A T O R A N U A L Default Ringer Choose the default ringing melody for your snom phone through this setting. Custom Melody URL Specify a URL to your own ringing melody. The type of files that should be supplied to the phone are: “PCM 8 kHz 16 bit/sample (linear)

  • Page 73: Setup Speed Dial

    Show or hide your own phone number upon establishing a call. Call Line Identification Restriction (CLIR) Reject or Accept anonymous incoming calls. Setup Speed Dial Speed Dial Table Set up your speed dial numbers via this webpage. snom technology AG • 73...

  • Page 74: Setup Lines 1-7

    Function Keys You have the option to program the five keys with LEDs on your snom 190. This section helps you achieve this objective. Program the keys P1-P5 to perform any of the 5 different functions. They include “Line”, “Destination”, “Intercom”, “Park Orbit” and “Voice Recorder”. Each of these was explained in detail in the chapter entitled “Programmable...

  • Page 75: Login Information

    The password to be used for challenge responses. In order to protect privacy, passwords are not displayed in their true form. Registrar Specify the IP address or url of the registrar/proxy with which you would like to register this account. snom technology AG • 75...
  • Page 76 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Mailbox If you have set up a mailbox, specify the account name for that mailbox here to associate it with this particular SIP line.

  • Page 77: Setup Advanced

    A N U A L Codec 1-5 You can select the preferred order for the potential used codec. The available options for the snom 190 are G.711 ulaw, G.711 alaw, G.722, G.723.1 and G.729a Packet size You can select the packet size in bytes here. It affects only ulaw and alaw codecs (other codecs have fixed packet size).

  • Page 78: Time Settings

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Phone name Change the Hostname of the phone here. If this parameter is available, it is used for identifying the device in SIP signalling.
  • Page 79 You can select the HTTP proxy address for your phone here. HTTP port Similarly, specify the HTTP port to be used by your phone through this setting. HTTPS port Specify here the HTTPS port to be used by your phone for HTTPS connections. snom technology AG • 79...

  • Page 80: Phone Behavior

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Webserver connection type Set up the type of connection the phone’s webserver is willing to answer to: •...
  • Page 81 Challenge Response on Phone As explained in an earlier chapter, snom phones can handle challenge responses on the phone. Turning this setting off will disable this feature and you will only be able to handle authentication through the web interface of the phone.
  • Page 82 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Keys Here you can change the key behavior on the phone to suit your wishes.

  • Page 83: Advanced Network

    Advanced Network In this section you can alter the advanced network settings of your phone. This page has the following settings: snom technology AG • 83...
  • Page 84 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L NAT detection Administrators can select the kind of NAT according to their network through this setting.
  • Page 85 SIP Max Forwards If you want to specify the maximum number of forwards, you can set it here. ENUM Suffix When using ENUM, you can specify a suffix here if desired. Music on hold server snom technology AG • 85...
  • Page 86 1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L If you have configured a “music on hold” server, specify that contact here.

  • Page 87: Setup Update

    A password can be an alphanumeric string of any length. Administrator Password (Confirmation) You have to confirm the password to ensure no typing errors have been made. Setup Update MANUAL SOFTWARE UPDATE snom technology AG • 87...

  • Page 88: H.323

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Here you can select the binary files to be put on the phone yourself.

  • Page 89: Message Center Number

    Dynamic RTP port end Similarly, give the last port number in this setting for dynamic RTP port selection. Type of Service (TOS) You can set up the TOS in this setting. A value could, for example, be 160. snom technology AG • 89...

  • Page 90: Status

    1 9 0 A V 3 . 0 0 ] S N O M D M I N I S T R A T O R A N U A L Payload Type Set up the payload type for Out of band DTMF here, e.g. 101. Early Start Here you can switch the early start feature of the H.323 stack on or off.
  • Page 91 Dependent on a selectable log level the log messages are shown here. Memory See the current memory usage of your phone. Settings Displays all settings of your phone including their current values. snom technology AG • 91...
  • Page 92 92 • Call Register...

  • Page 93: Appendix

    Standard Conformance Name and address of manufacturer snom technology AG Pascalstraße 10B 10587 Berlin The snom technology AG assures that the product Type: VoIP Phone Model: snom 190 conforms with the following standards EMC standard 89/336/EWG incl. all appendices Low voltage standard 73 / 23 / EWG Safety Standards EN 60950 1992 incl.
  • Page 94 94 • Appendix...

  • Page 95: Index

    Terminating a call 28 Call completion On busy 48 Call Diversion Divert when Busy 48 Editing an entry 57. Phone book Divert when not answered 48 Export 58 Call Register 55 Conference 47 Configuration 36 snom technology AG • 95...
  • Page 96 MAC 43 Forwarding 35. Menus 35 Forwarding Options 35 Mute 30 H.323 address. Dialing a H.323 address Network Handset 31 Network identity. hostname Handsfree 31 Number guessing 28 Headset 31 Hold and resume 45 outgoing line 20 Idle state 23 Import 60 Information 43 Input Modes 24...
  • Page 97 General Settings 38 Other Settings 40 Volume Settings 37 Siehe SIP address. Dialing a SIP address Speed Dial. Dialling System Info 41 Tones Ring Tone 38 Transfer 46 Consultation Transfe 47 Direct Transfer 46 Unmute 30 snom technology AG • 97...

  • Page 98: Snom Technology Ag

    D M I N I S T R A T O R A N U A L Reader‘s Feedback snom technology AG welcomes your evaluation of this manual and any suggestions you may have. These help us to improve the quality and usefulness of our documentation.
  • Page 99 USA and Americas: India and SAARC: Europe & ROW: snom VoIP Phone snom 190 Administrator Manual snom USA Representation snom technology (India) Pvt Ltd. snom technology AG 20 June, 2004, Version V1.00 ABP International, Inc. No. 417, International Trade Tower Pascalstr.

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