Package Files For Tech Support - AMX RPMLoader Operation/Reference Manual

Either of these options produce a text file report of the current Online Device Tree. See the Online Device Tree
Report section on page 6 for details.

Package Files for Tech Support

Select Package Files for Tech Support from the Help menu to access the Package Files for Tech Support
dialog (FIG. 70):
FIG. 70 Package Files for Tech Support dialog
Use the options in this dialog to create a ZIP file containing several key files in the current RPMLoader project
and e-mail the ZIP file to AMX Technical Support, in the case that the RPMLoader project fails to work.
As indicated in the dialog, the resulting ZIP file will contain the following:
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Packaging Options: These options are enabled only if this Project includes at least one local file in the File
Transfer list:
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When the OK button is pressed a ZIP file is generated, and an e-mail document is automatically generated,
with descriptive text loaded into the body of the e-mail.
Attach the ZIP file to the e-mail, and send to AMX Technical Support.
RPMLoader
Online Tree Report
Manifest File from your .RPMX file
RPM Project Report
Last File Transfer Log
Include Local files that were ADDED to the Project (see the Adding Local Files To the File
Transfer Status List topic for details)
Include Local files that were IMPORTED into the Project (see the Importing Local Files Into the
Project For Transfer topic for details)
Troubleshooting
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