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In This Guide
Types of Service Available if Instrument Fails
If your Counter fails within one year of original purchase, Agilent will
repair it free of charge. If your instrument fails after your one-year
warranty expires, Agilent will repair it, or you can repair it yourself.
There are three types of repair services:
•
Standard repair service—if downtime is not critical.
•
Express Repair/Performance Calibration Service—if downtime
is critical.
•
Owner repair—repair the unit yourself using the Assembly-Level
Service Guide.
Standard Repair Services (Worldwide)
Contact your nearest Agilent Service Center to arrange to have your
Counter repaired.
Express Repair/Performance Calibration
Service (USA Only)
If downtime is critical, you can receive your repaired Counter via
overnight shipment. Just call 1-800-403-0801 and ask for Express
Repair/Performance Calibration Service. When your Counter is repaired,
it will be returned via overnight shipment.
Repair Instrument Yourself
If you choose to repair the instrument yourself or would like more details
on self test and calibration, use the procedures in the Assembly-Level
Service Guide.
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