Mitel 5215 User Manual
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Mitel 5215 User Manual

Mitel user guide ip phone 5215
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Summary of Contents for Mitel 5215

  • Page 1 USER GUIDE...
  • Page 2 3300 ICP - 7.0...

  • Page 3: Table Of Contents

    Contents ABOUT YOUR PHONE Using the 5215 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Angle the phone for easier viewing...
  • Page 4 CALL HANDLING Hold Attendant Call Hold - Remote Retrieve Transfer Conference Conference Split Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks USING ADVANCED FEATURES Account Codes Call Park...

  • Page 5: About Your Phone

    ABOUT YOUR PHONE The Mitel Networks 5215 IP phone has ten fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER, MICROPHONE, indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Swap).
  • Page 6 5. Programmable Feature Keys IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 7: Using The 5215 Ip Phone In Remote Mode

    Using the 5215 IP Phone in Remote Mode Remote Mode allows the 5215 IP Phone to be used in the home or in other locations away from the office. For information on how to program the 5215 IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com...

  • Page 8: Protect Your Hearing

    Angle the phone for easier viewing The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Press the release tabs on thes sides of the stand.

  • Page 9: Customizing Your Phone

    CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press To adjust the Ringer Pitch while the set is idle: 1. Press SUPERKEY. 2. Press # until "Ringer Adjust?" appears. 3. Press *. 4. Press *. 5.

  • Page 10: Language Change

    Language Change To change the display language: 1. Press SUPERKEY. 2. Press # until "Language?" appears. 3. Press *. 4. Press *. 5. Press # until the desired language appears. 6. Press *. MAKING AND ANSWERING CALLS Make a call 1.

  • Page 11: Redial - Saved Number

    Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*. Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance).

  • Page 12: Speed Call - Personal

    Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67. 3.

  • Page 13: Group Listen

    Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone. While Group Listen is active, the handsfree microphone in your phone is turned off.

  • Page 14: Attendant Call Hold - Remote Retrieve

    Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial *23. 3. Dial the digits announced by the attendant. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2.

  • Page 15: Conference Split

    Conference Split To Split a Conference and speak privately with the original party: 1. Press TRANS/CONF. 2. Dial *41. Swap To call another party when you are in an established two-party call: 1. Press TRANS/CONF. 2. Dial the number. To alternate between the two parties: Press the Swap/Trade feature key.

  • Page 16: Call Forward

    Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer.

  • Page 17: Call Forward - Remote

    Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Press # until "I'm Here?" appears. 5. Press *. 6. If a number is already programmed, press *. 7.

  • Page 18: Call Forward - End Chaining

    Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2.

  • Page 19: Messaging - Callback

    Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: Press MESSAGE. To respond to a message waiting condition on your telephone: 1. Press MESSAGE. 2. Do one of the following: To call the message sender, press #.

  • Page 20: Using Advanced Features

    USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANS/CONF. 2. Dial **3. 3. Dial the Account Code digits. 4.

  • Page 21: Call Park

    Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 22: Call Pickup

    Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key. To answer a call that is ringing at a station not in your Pickup Group: 1.

  • Page 23: Override

    4. Make the announcement. Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.

  • Page 24: Handsfree Operation

    Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1.

  • Page 25: Headset Operation

    Headset Operation To enable Headset Operation: Press the Headset feature key. To answer a call (when Auto Answer is disabled): Press the flashing line key. To hang up: Press CANCEL. To disable Headset Operation: Press the Headset feature key. -21-...

  • Page 26: Headset Operation (With Feature Control Switch)

    Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 27: Group Paging / Meet Me Answer

    Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.

  • Page 28: Record A Call

    Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

  • Page 29: Hot Desking

    Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.

  • Page 30: Tag Call

    Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.

  • Page 31: Call History

    Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1.
  • Page 32 To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the # key (Delete All). 2. Confirm that you do want to delete all items by pressing the * key (Yes). To delete a particular call from the call log: 1.
  • Page 34 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.

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