Page 1 Unify OpenScape Desk Phone CP410 OpenScape Voice OpenScape Business User Guide HFA 10/2024 A31003-C1000-U149-02-7619...
Page 2: Important Information
Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and sub- sidiaries assume no responsibility for any errors or omissions in this document.
Page 3: Software Update
Important information Software update During a software update, the phone must not be disconnected from the power supply unit or the LAN. An update action is indicated by messages on the display and by flashing LEDs. Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal- functions or may damage the device.
Page 4: Product-Oriented Environmental Protection
Important information Product-oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant environmental labels for its products in the event that the environmental label programs permit qualification for individual Unify products.
Page 5: Table Of Contents
Contents Important information Trademarks Software update Care and cleaning instructions Online documentation Location of the telephone Product-oriented environmental protection License information General information About this manual Icons used in the manual Displays for describing operation Selecting and confirming actions Action not selected Conversation display Service Intended use...
Page 6 Programmable function keys on the phone Navigation keys Audio controls Dialpad Display Display brightness Display contrast Home screen Displays on the status line for adjusting the volume Voicemail Adjusting the display angle Different display interfaces Context-dependent displays Actions with function keys Action via dialpad Actions with navigation keys Ports on the underside of the phone...
Page 7 Programmable function keys Programmable keys on the key module Answering machine (“Voicemail”) Inline notification Display of the inline notification Shortened inline notification Cancelling inline notification Settings menu User settings Administrator settings Configuring the phone default settings Adjusting the display brightness DSS / keyset indication Screen saver Activating the screen saver...
Page 8 Speed dial with extension Individual speed dial numbers Connecting to OpenScape UC Switching night answer on Programming the function keys About programming a key List of available functions Programming a key Labelling function keys Setting up a selected dialling key Resetting all assigned functions to keys How to program a function key with “Send URL”...
Page 9 Leaving an advisory message Deleting advisory messages Automatic connection set-up / hotline Assign phone number (not for U.S.) Sending information (message) Forwarding calls Use variable call forwarding Use CFNR Using callback Saving a callback Accepting a callback Checking or deleting a saved callback During a call Activating or deactivating the microphone Changing the volume...
Page 10 Dialling with line or trunk keys Hold a call on a line or trunk key and then accept again Alternately call on another line MULAP privacy release During a call Holding calls on line keys Holding and accepting a call on a line key Exclusively holding and accepting a call on a line key Directed line pick-up Saved number redial for a particular line (stored phone number)
Page 11 Setting the difference between daylight saving and standard time Enabling automatic daylight saving time Displaying the date and time settings Save appointments Appointment function Save reminders Using timed reminders Using a different phone for a call in the same way as your own Identify yourself on another phone Switch off identification on another phone Managing avatar images...
Page 12 Activating or deactivating “Do not disturb” Enabling or disabling the speaker call protection Caller ID suppression Setting the user password Deactivating the password prompt Locking the phone Protecting the phone from misuse Locking a different phone to prevent misuse Saving personal lock code Dialling emergency numbers Local phone settings Volumes...
Page 13 Messages during remote configuration Functions and codes in overview (alphabetical) Index...
Page 14: General Information
General information General information About this manual This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your telephone.
Page 15: Selecting And Confirming Actions
General information SELECTING AND CONFIRMING ACTIONS Original illustration on display Favourites 02:44 Conversations Friday Settings 22 October 2021 +4915118203911 Step-by-step illustration in the user guide The action area on the right of the display changes colour according to the action required or the status.
Page 16: Action Not Selected
General information ACTION NOT SELECTED Display illustrations Favourites 02:44 Conversations Friday Settings 22 October 2021 +4915118203911 Step-by-step illustration in the user guide When an action is not selected, it will be shown right-aligned in a dark grey colour. Favourites The corresponding key is also shown. The action can be executed by pressing the key even if it has not been selected.
Page 17: Service
General information Conversations John Doe 10 mins Received call (22:12) Adam Smith 09:48 Received call (14:01) +491772456668 Monday Missed call (00:52) John Doe Monday Dialled call (02:10) Information displayed for a selected conversation Melanie Miller If a conversation contact is selected in the list, it will be highlighted in blue. Accept and select the conversation by pressing the adjacent function key or press to establish the connection.
Page 18: Intended Use
General information Intended use The Desk Phone CP410 is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device. The Desk Phone CP410 can also be connected to Wi-Fi with the additional Wi-Fi dongle CP10.
Page 19 General information The screen Favourites is only available, when no key module is connected.
Page 20: Remote Configuration For Cloud Service Providers
Remote configuration for cloud service providers Remote configuration for cloud service providers Connect the telephone Connect the telephone to the LAN. If the power is not supplied by the LAN cable, connect a power supply if appropriate (the power supply is not needed with PoE). The telephone should now boot.
Page 21: Starting The Remote Configuration
Remote configuration for cloud service providers Enter the PIN you received from the administrator. Only numeric characters are accepted. Confirm the entry. Starting the remote configuration 1. Press and hold the key before plugging in the Ethernet cable (PoE) or power supply.
Page 22 Remote configuration for cloud service providers Note that all “No telephony possible” errors are hidden as long as Cloud Deploy- ment is in progress. When Cloud Deployment is complete then any error codes that are still relevant will be shown as error notifications.
Page 23: Getting To Know The Desk Phone Cp410
Getting to know the Desk Phone CP410 Getting to know the Desk Phone CP410 The following sections describe the most frequently used controls and displays. The user interface of the phone You can make and receive calls as normal using the handset. The status LED displays the phone connection status.
Page 24: Function Keys
Getting to know the Desk Phone CP410 The display shows information during telephone operation. The fixed function keys on the right of the display correspond to the fixed functions on the display. The function keys (non-programmable) are assigned to the following functions: : Provides access to the user menu for locally controlling the phone settings.
Page 25: Fixed Function Keys
Getting to know the Desk Phone CP410 Function when key is pressed Function key next to the display: Activates the function shown next to the key on the display or opens an additional menu. If there is no description on the display next to the key, the key is not active.
Page 26: Navigation Keys
Getting to know the Desk Phone CP410 The status of a function is shown by the LED display for the corresponding func- tion key. Depending on how they are programmed, you can use the keys as fol- lows: "Programming the function keys" à page 86 Function keys, see Line and direct station selection (DSS) keys can only be programmed by the administrator via the program or service menu.
Page 27: Audio Controls
Getting to know the Desk Phone CP410 Key / pictogram Functions when key is pressed In lists and menus: One level up Entry selected: Cancel action In input fields: Delete character to the left of the cursor In lists and menus: One level down In lists and menus: Scroll up Press and hold: Skip to the start of the list or menu In lists and menus: Scroll down...
Page 28: Dialpad
Getting to know the Desk Phone CP410 DIALPAD You can only use the digits 1 to 9 and 0 as well as the * and # characters when dial- ling a number. In situations where text input is possible, for example when entering the user pass- word, you can also use the dial keys to enter text in addition to the digits and spe- cial characters mentioned.
Page 29: Multi-Function Keys
Getting to know the Desk Phone CP410 ’ “ Special characters (not in 123 mode) Space Extended character Toggle between uppercase and lowercase and number entry Multi-function keys Function during text input Function when held down Types special characters 2 seconds: Ringer off 3 seconds: Beep rather than ringer Switches between uppercase...
Page 30: Text Input
Getting to know the Desk Phone CP410 Mode (# can also be used here to switch): 123: Digits only ABC: Uppercase letters only Abc: First letter in uppercase, subsequent letters in lowercase abc: Lowercase letters only Move cursor left: Moves the cursor to the left Move cursor right: Moves the cursor to the right Copy: Copies the entire content to the clipboard Paste: Inserts the entire content from the clipboard at the cursor position...
Page 31: Display
Getting to know the Desk Phone CP410 Complete your input by pressing the corresponding function key. Display The various screens displayed in the following sections depend on the con- figuration by the administrator. Some items may not be displayed if not con- figured.
Page 32: Home Screen
Getting to know the Desk Phone CP410 HOME SCREEN If no calls are taking place or settings being made, the phone is in idle mode. Favourites 10:00 Monday, 21 May 2022 Conversations Settings +4915118203911 Time screen Status icons Date and time Presence status Menu options (e.g.
Page 33 Getting to know the Desk Phone CP410 Status bar The status bar at the top of the screen displays the current time, phone status, pres- ence status, and the phone number or name. Different icons represent different situations and status. When the phone is idle, the status bar displays also the current date.
Page 34 Getting to know the Desk Phone CP410 Icon Meaning Battery level of the connected Bluetooth device, when the device has a call. Bluetooth temperature sensor reading. Bluetooth humidity sensor reading. Mobility function is activated and the mobility login is complete. Mobility data synchronization is in progress.
Page 35 Getting to know the Desk Phone CP410 Icon Meaning Answered call (old) Missed call Dialled call Call on hold New voice mail Call you forwarded Call you forwarded unconditionally A call that has encountered “Unobtainable”. Incoming call Incoming Bluetooth HFAG call. When busy, the icon is flashing. Ignored call waiting call Call back Unsecure call...
Page 36 Getting to know the Desk Phone CP410 Navigation Various icons are displayed indicating the navigation options. Icon Meaning Expandable list Expanded list Options Scroll up or down in lists Cancel Information Back to previous entry or list Blacklist Call log Search Filter in lists Settings...
Page 37 Getting to know the Desk Phone CP410 Communication Various icons are displayed indicating the communication options, i.e. how to handle an incoming call. Icon Meaning Accept call Deflect call Call on hold Redial Repertory call Conference call Add caller to conference Transfer Select line Number of events (1…99, additional events are marked with a...
Page 38 Getting to know the Desk Phone CP410 Icon Meaning Line active Line on hold Line alert Unregistered line Presence status Various icons are displayed indicating the availability and presence status. Icon Meaning Office In meeting Sick Break Out of office Holiday Lunch Home...
Page 39: Displays On The Status Line For Adjusting The Volume
Getting to know the Desk Phone CP410 Connectivity status Various icons are displayed indicating the connectivity status. Icon Meaning Mailbox USB available Unsecure Wi-Fi connection. The strength of the signal is indic- ated by the “filling”. Secure Wi-Fi connection. The strength of the signal is indicated by the “filling”.
Page 40: Voicemail
Getting to know the Desk Phone CP410 Display Meaning Ringer volume in 10 levels when the ringer is switched off Handset or speaker volume in 10 levels after picking up the handset or switching to speakerphone mode. VOICEMAIL Press the key shown. If your telephone is connected to a voicemail system (such as Smart Voicemail), the key lights up on incoming messages in addition to the notification LED.
Page 41: Different Display Interfaces
Getting to know the Desk Phone CP410 DIFFERENT DISPLAY INTERFACES Your Desk Phone is fitted with a colour graphic display, in which different contents are displayed depending on the particular situation. Landing screen The landing screen displays the contents of the screen that is displayed by default. For changing the landing screen, see "Setting the “Landing screen”"...
Page 42 Getting to know the Desk Phone CP410 Start First level Second level Main menu Favourites Conversations Voicemail Service / Settings User settings Administrator settings Presence Presence Forward all calls +4917724...668 Forward on busy +4917724...669 Forward no reply Do not disturb To access the menu "Presence", press the key above the function keys to the right of the display.
Page 43: Context-Dependent Displays
Getting to know the Desk Phone CP410 UC Presence shows the current phone state and when selected displays a screen that allows a single UC presence state to be set for the phone that will be seen by other UC users: Available Busy Do not disturb...
Page 44: Action Via Dialpad
Getting to know the Desk Phone CP410 ACTION VIA DIALPAD Press any key on the dialpad to start dialling a phone number with automatic phone number searching. As soon as you enter the first digits, an input field opens for selecting the phone number and you will be shown conversations that match the input to date in the corresponding positions.
Page 45: Ports On The Underside Of The Phone
Getting to know the Desk Phone CP410 Ports on the underside of the phone Network LAN port PC LAN port USB-A port Optional power supply Headset port Handset port 7 Key module port Note The key module is not “hot-swappable”: Always switch off the phone before removing or connecting a key module.
Page 46: Threading The Connection Cables
Getting to know the Desk Phone CP410 THREADING THE CONNECTION CABLES The picture shows an example of the Desk Phone series. Your actual phone may look different. Thread the connection cables on the back of the phone through the holes in the stand.
Page 47: Using The Usb Port
Getting to know the Desk Phone CP410 USB port PC LAN port Network LAN port USING THE USB PORT The USB type A port above the display can be used for connecting the following items: A USB headset, not included. A mobile ION handset (DECT), not included. The Wi-Fi USB dongle CP10 as a replacement for the LAN connection cable, not included.
Page 48: Key Module Km410
Getting to know the Desk Phone CP410 Key module KM710 A function or selected dialling can be programmed on two levels (“normal” and “shifted”) that can be invoked by pressing the key below the function keys, thereby doubling the functions that can be assigned to the key module (see "Programming the function keys"...
Page 49: Key Module Km710
Getting to know the Desk Phone CP410 KEY MODULE KM710 The KM710 is an optional key module attached and connected to the right side of the phone that provides an additional 12 illuminated and programmable function keys at two levels, i.e. additional 24 functions (see "Programmable function keys"...
Page 50: Updating The Phone
Getting to know the Desk Phone CP410 Key module bright- Select “Key module brightness”. The current setting is displayed. ness Select “Edit”. Use the function key to increase the value. Use the function key to decrease the value. Optionally, use the keys on the dialpad. Save the setting.
Page 51: Operating The Desk Phone Cp410
Operating the Desk Phone CP410 Operating the Desk Phone CP410 The following descriptions provide an overview of how to operate the phone. Before operating, you should set up the user password to protect the phone against unauthorized use (see "Privacy and security" à page 149).
Page 52: Opening Details Of A Conversation Or Conducting A Call
Operating the Desk Phone CP410 History: John Doe 43 mins 12.09.22 – 09:03 09.09.22 – 10:22 2 mins 01.09.22 – 12:03 1 min 24.08.22 – 08:46 The status of a conversation is displayed with an icon and text. The list is ordered chronologically based on the last event. The latest entry appears at the top of the list.
Page 53: Creating Or Editing Conversations
Operating the Desk Phone CP410 Call Contact details John Doe History +4915118203911 Delete 3 mins Monday Select “Contact details”. This displays the contact details for a conversation. Contact details CREATING OR EDITING CONVERSATIONS Conversations are created based on dialled or received calls. New contacts are syn- chronized with the phone when connected to the Microsoft®...
Page 54 Operating the Desk Phone CP410 Call Contact details John Doe History +4915118203911 Delete 3 mins Monday Open the details of the conversation using the navigation key. Select “Contact details”. Contact details Select the corresponding icon to open the edit mode. You can complete the fol- lowing fields for a contact: Last name: Last name of the contact First name: First name of the contact...
Page 55: Searching For Conversations
Operating the Desk Phone CP410 You can add missing fields values also at a later time. The information is shown on the display the next time you call this contact. Create a new contact from the conversation list You can create a new contact from the conversation list with no previous history. Conversations John Doe 10 mins...
Page 56 Operating the Desk Phone CP410 To search in the conversations list, open an numeric input field by pressing the function key. Enter the first digits of the phone number to see all phone numbers starting with the digits in the search box. Use the key to switch from numeric to alphanumeric input.
Page 57 Operating the Desk Phone CP410 Examples Search input Functionality Matches any entries where the last name starts AMBER with "amber" Matches any entries where the last name is AMBER, exactly “amber” Matches any entries where the last name starts AMBER,, with “amber,”...
Page 58: Filtering Conversations
Operating the Desk Phone CP410 Order of conversations When entering search criteria, the local conversations are listed on top and ordered by their time stamp, the most recent ones are displayed on top. The LDAP results are listed behind local conversations and are ordered alpha- betically A to Z according to their conversation name.
Page 59: Displaying The History Of A Conversation
Operating the Desk Phone CP410 Contacts - contacts with no associated call records Other calls - active call, voice mails and ignored pick-up Keep pressing the function key to cycle through the options and stop pressing to select a filter. To clear the filter press the navigation key.
Page 60: Deleting Conversations
Operating the Desk Phone CP410 DELETING CONVERSATIONS If you misdialled or cancelled dialling prematurely, an entry will still be created in the conversations list. You can delete this entry. Entries for incoming calls that you no longer need can also be removed from the list. Open the relevant entry using the navigation key.
Page 61: Telephony Interface
Operating the Desk Phone CP410 Telephony interface TELEPHONY VIEW Incoming call Answer Incoming call Reject Deﬂect John Doe +4915118203911 Your phone rings and the notification LED flashes. In addition to the common phone functions such as “Accept”, additional information and functions may be dis- played.
Page 62: Programmable Function Keys
Operating the Desk Phone CP410 If the alert is ignored, the phone returns to the currently active call or shows another incoming call, if available. You can still answer an ignored or waiting call either when the ongoing call ends or by selecting the call from the list. Call handling is very limited when the phone is locked.
Page 63: Programmable Keys On The Key Module
Operating the Desk Phone CP410 PROGRAMMABLE KEYS ON THE KEY MODULE The key module has additional keys to which you can assign functions or numbers at two levels. On the KM710, use the key on the key module to switch between the first and second level for the respective function.
Page 64: Display Of The Inline Notification
Operating the Desk Phone CP410 Inline notification can be activated for the following situations: DSS calls: Shown for an alerting DSS call (i.e. alerting the DSS monitored phone), even if a key module is plugged in or if the event is for the hidden favourite menu.
Page 65: Shortened Inline Notification
Operating the Desk Phone CP410 SHORTENED INLINE NOTIFICATION A shortened notification is shown for a screen with menus (e.g. main menu, call screen), i.e. when the full length notification would overlay a highlighted menu option. CANCELLING INLINE NOTIFICATION The inline notification can be cancelled by pressing the function key adjacent to the notification.
Page 66: Control Switches
Operating the Desk Phone CP410 Control switches The menus may contain switches ( ) for deactivating / activating functions. Example Press the function key “Allow call waiting” to enable the function. The “switch” Allow call waiting moved to the right. Alternatively, use the navigation keys to select the option and confirm with Save the setting.
Page 67: Administrator Settings
Operating the Desk Phone CP410 Use the function key to decrease the value. Optionally, use the keys on the dialpad. Save the setting. ADMINISTRATOR SETTINGS Refer to the administration manual for your phone for more information on this topic. DLS security PIN If the administrator has configured a DLS security PIN, the following pop up screen appears on your device.
Page 68: Configuring The Phone Default Settings
Configuring the phone default settings Configuring the phone default settings Adjusting the display brightness You can adjust the brightness of the display to suit the ambient lighting. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 69: Screen Saver
Configuring the phone default settings You can choose between two styles of the DSS / keyset indication: either the default “OpenStage style” style or the “CP style” (see "Meaning of LED displays for DSS keys" à page 121). You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 70: Uploading Images For The Screen Saver
Configuring the phone default settings Phone Select “Phone”. Select “Inactivity”. Inactivity Select “Screen type”. The current setting is displayed. The following options are Screen type available: Menu screen: This option displays the default main menu screen after an idle period. Slideshow: This option displays the uploaded images as a continuous slide show.
Page 71: Audio Settings
Configuring the phone default settings Inactivity Select “Inactivity”. Setting the idle time Select “Idle time (mins)”. The current idle time is displayed. Idle time (mins) Select an idle time interval. The following options are available (in minutes): 0 (i.e. deactivated) 1 (default) Setting the slide time for the option “Slideshow”...
Page 72: Pattern Melody
Configuring the phone default settings PATTERN MELODY You can also configure this setting via the web interface (see "Web interface (WBM)" à page 164). Prerequisite: You have selected the ringer "Pattern". Press the key to open the main menu. Open “Service/Settings”. Service/Settings Open “User settings”.
Page 73: Room Character
Configuring the phone default settings ROOM CHARACTER To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics. You can also configure this setting via the web interface (see "Web interface (WBM)"...
Page 74: Setting The Headset Port Use
Configuring the phone default settings Standard mode US mode Select the open listening mode. The current mode is displayed. Save the setting. SETTING THE HEADSET PORT USE This setting defines if a headset or a conference unit is activated when pressing the headset key You can also configure this setting via the web interface (see "Web interface...
Page 75: Special Ringers
Configuring the phone default settings Option No. 3, third configured option, e.g. a remote conference unit Disabled Active Select the required priority. Save the setting. SPECIAL RINGERS You can assign an individual ringer to incoming calls or events for identification of the type of call.
Page 76: Activating Or Deactivating The Ringer
Configuring the phone default settings ACTIVATING OR DEACTIVATING THE RINGER You can see if the function is activated or deactivated from the corresponding icon in the status bar. Hold down the key shown. A long press of this key will toggle the ringer on or off (a status bar icon is shown when the ringer is off).
Page 77: Presence
Configuring the phone default settings Presence PRESENCE STATUS Press the key. You can choose from the following options and set the duration. Office Select variant Office CallMe Meeting Sick Meeting - Return Sick - Return after after All day 30 minutes 2 days 1 hour 3 days...
Page 78: Switching Off Status "Away
Configuring the phone default settings If the status “Presence” is set to one of the following status, callers are redirected to a media server: At home Holiday Sick Do not disturb Depending on the status, a caller will receive a message with the reason for and duration of absence and will be offered the option to leave a message.
Page 79: Adjusting The Key Clicking Sound
Configuring the phone default settings Alert beep Call waiting tone Press the key to open the main menu. Open “Service/Settings”. Service/Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Audio”. Audio Select “Volumes”. The settings for the various volumes are displayed. Volumes Select the audio setting.
Page 80 Configuring the phone default settings Key click Select “Key click”. Adjusting the volume Select “Volume”. Volume Volume Medium High Select the default setting using the adjacent function key. You can choose between the following options: Off (no clicking sound) Medium High Save the setting.
Page 81: Call Settings
Configuring the phone default settings Active for: Dialpad only All keys Select the scope for the key clicking sound: Dialpad only All keys Save the setting. Call settings CALL WAITING You can determine whether or not you would like to accept second calls (call wait- ing) during a conversation.
Page 82: Allowing Call Waiting
Configuring the phone default settings Via “Favourites” Prerequisite: The key “Camp-on” is configured in “Favourites”. Select the key to open the main menu. Select “Favourites”. Favourites Select “Camp-on”. Camp-on Via the Service menu Press the key to open the main menu. Open “Service/Settings”.
Page 83: Central Speed Dial Numbers
Configuring the phone default settings Save the setting. Assuming “Call waiting” is enabled, you can toggle a configured function key to switch call waiting on or off. CENTRAL SPEED DIAL NUMBERS Speed dial numbers are set up by the administrator. Speed dial numbers are stored in the system.
Page 84: Connecting To Openscape Uc
Configuring the phone default settings Speed dial Select “Speed dial”. Press the required line key. Enter the destination number. Save the setting. Connecting to OpenScape UC You can also configure this setting via the web interface (see "Web interface (WBM)" à page 164).
Page 85 Configuring the phone default settings Service menu Select “Service menu”. Select “Feature settings”. Feature settings Activating Select “Night answer on”. Night answer on Save the setting.
Page 86: Programming The Function Keys
Programming the function keys Programming the function keys The phone features a range of functions that can be attributed to the pro- grammable function keys. The phone comes with programmable keys that can be programmed on two separate levels. After programming a function key, a “label” must be assigned to each cor- responding function.
Page 87: Programming A Key
Programming the function keys Forward no reply Line Forward busy Feature toggle CF unconditional - any Mobility CF no reply - any Directed pickup CF busy - any Release CF unconditional - ext. Callback CF unconditional - int. Cancel callbacks CF no reply - ext.
Page 88: Labelling Function Keys
Programming the function keys Select the level and assign the options as well as the corresponding label (see "Labelling function keys" à page 88). Select the function. Save the setting. Via “Settings” Press the key to open the main menu. Open “Service/Settings”.
Page 89: Setting Up A Selected Dialling Key
Programming the function keys Phone Select “Phone”. Select “Program keys”. Program keys Press the function key you want to relabel. The key LED lights up constantly. Select “OK” Select “Label”. Label Enter the label text. Press the function key to conclude input. Save the setting.
Page 90: How To Program A Function Key With "Send Url
Programming the function keys Reset Select “Reset”. Activate or deactivate the setting for “Key programming” to be included in or excluded from the reset. If included, all function key settings are reset. Select “Reset selected user data” to immediately reset all function keys (if enabled Reset selected user data previously).
Page 91 Programming the function keys The function assigned to the key and the corresponding label are deleted.
Page 92: Making Calls
Making calls Making calls Incoming calls The phone rings if the ringtone is active. The notification LED also flashes. The call- ing party information (e.g. name, phone number) is displayed in the status bar and in the information section on the central part of the display. Answer Incoming call Reject...
Page 93: Answering A Call Via The Loudspeaker (Speakerphone Mode)
Making calls ANSWERING A CALL VIA THE LOUDSPEAKER (SPEAKERPHONE MODE) The phone rings. The caller is displayed. The notification LED flashes. Answer Select “Answer”. Optionally, select the key shown. The key lights up . The speakerphone function is activated. "Volume" à page Adjust the call volume, if necessary (see 27).
Page 94: Answering A Call With The Dss Key
Making calls When there is an incoming call a short acoustic signal is heard on the headset for a call and the connection is established. To deactivate the automatic headset answering function, press “Auto Headset”. Auto Headset The LEDs of the function and the headset keys are off. ANSWERING A CALL WITH THE DSS KEY Prerequisite: You have configured a DSS key on your phone, for example a key with label “DSS X”.
Page 95: Selectively Picking Up A Call
Making calls SELECTIVELY PICKING UP A CALL The direct call pick-up key must be configured by the administrator. Prerequisite: You hear another phone ringing, whose number you know, or a col- league invites you to take over a call on a particular phone. Lift the handset.
Page 96: Dialling / Calling
Making calls Optionally, press the illuminated key. The key is no longer lit. Optionally, hang up the handset. Optionally, select “End”. After the call has ended (either by you or the remote party), end of call notification with duration of the call will be shown in “Conversations”. Dialling / Calling DIALLING WITH HANDSET OFF THE HOOK Lift the handset.
Page 97: Dial With The Handset On Hook
Making calls DIAL WITH THE HANDSET ON HOOK The connection is set up with on-hook dialling via a connected headset or via the loudspeaker (speakerphone mode). The line is seized before dialling. Enter phone number via the dialpad without lifting the handset and confirm when finished.
Page 98: Dialling With A Connected Headset
Making calls Participant does not answer or is busy Press key. LED goes out. Select “Callback”. Callback DIALLING WITH A CONNECTED HEADSET Prerequisite: The headset is connected. Internal: Enter the phone number. External: Enter external code and phone number. The key illuminates.
Page 99: Calling With A Direct Station Select (Dss) Key
Making calls CALLING WITH A DIRECT STATION SELECT (DSS) KEY Prerequisite: A DSS key is configured on your phone, e.g. a key with label “DSS X” "Setting up a selected dialling key" à page (see 89). Select the corresponding function key. DSS X When the participants answer, enter speakerphone mode.
Page 100: Using Speed Dial
Making calls on the landing screen with a red background in the tab “Conversations” (see "When set, the conversation list is displayed on the landing screen and is a collection of contact details and data from the call log." à page 41).
Page 101: Speaking To Colleagues Directly Via Loudspeaker
Making calls Service menu Select “Service menu”. Select “Use speed dialing”. Use speed dialing Enter the speed dial number. The connection is immediately established. Dialling with individual speed dial numbers Prerequisite: You have set up individual speed dial numbers. Press the key to open the main menu. Open “Service/Settings”.
Page 102: Leaving An Advisory Message
Making calls LEAVING AN ADVISORY MESSAGE You can leave an advisory messages on your phone’s screen for internal callers who want to reach you in your absence. When a call is received, the message appears on the caller's display. Press the key to open the main menu. Select "Absence text on".
Page 103: Assign Phone Number (Not For U.s.)
Making calls ASSIGN PHONE NUMBER (NOT FOR U.S.) If configured, you can assign a specific number (dial-up number) to your tele- phone line before dialling an external number. The assigned number then appears on the called party's screen. Press the key to open the main menu. Open “Service/Settings”.
Page 104: Forwarding Calls
Making calls Forwarding calls You can program several types of call forwarding on your line. Fixed call for- warding type is All calls. All calls are forwarded to the stored phone num- FWD-VAR-ALL-BOTH ON ber, and the call number is deleted when the call is disconnected.
Page 105: Use Cfnr
Making calls USE CFNR Calls that you cannot answer after ringing three times (the default setting that can be modified by the administrator) or any calls you receive while currently on the phone, can be automatically forwarded to a defined phone of your choice. Select “CFNR”.
Page 106: Saving A Callback
Making calls If configured by the administrator, all callback requests are automatically deleted overnight. SAVING A CALLBACK Prerequisite: The line is currently busy or nobody answers. Select “Callback”. Callback ACCEPTING A CALLBACK An participant for whom a callback was saved is now no longer busy or has phoned in the meantime.
Page 107: During A Call
Making calls During a call ACTIVATING OR DEACTIVATING THE MICROPHONE You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office for example. Prerequisite: You are conducting a call. Deactivating the microphone Press the key shown.
Page 108: Switching From Speakerphone Mode To The Handset
Making calls Listening in US mode To open listening in US mode, press the key. Hang up the handset. Proceed with your call. SWITCHING FROM SPEAKERPHONE MODE TO THE HANDSET Prerequisite: You are conducting a call in speakerphone mode. Lift the handset. The key is no longer illuminated.
Page 109: Parking A Call
Making calls PARKING A CALL There are three ways to park a call: System park Directed call parking Call parking within Pick-up group For system settings ask the administrator. The following is an example how to park a call if you are a member of Pick-up group.
Page 110: Being On Hold
Making calls If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display. Recall If you have hung up, a recall occurs after a set time. Lift the handset and set the volume, if required.
Page 111: Transferring A Call
Making calls TRANSFERRING A CALL If the person you are speaking to wishes to be forwarded to one of your col- leagues, you can transfer the call. Prerequisite: You are conducting a call. Select “Consultation”. Consultation Enter the phone number of the desired participants. Announce the call to the third party.
Page 112: Carry Out Dtmf Suffix / Dial Tone
Making calls Optionally, lift the handset. CARRY OUT DTMF SUFFIX / DIAL TONE In order to control devices, such as answering machines or automatic information systems, you can send out DTMF signals. Ask the administrator to send the codes for the DTMF tones. Ending the call also deactivates DTMF suffix dialling.
Page 113: Rollover
Making calls Call the new party. Announce the conference. Optionally, press the Conference key. Optionally, select “Conference” in the left panel of the phone or an attached Conference key module. Connect call partner to a conference Prerequisite: You are on a consultation call (see "Call second participant (con- sultation)"...
Page 114 Making calls A contact list can be downloaded on your phone via browser: 1. Open the “User settings”. 2. Enter the user password, if required. 3. Open “File transfer > Contacts transfer”. 4. Select “Browse” and navigate to a local or remote folder. 5.
Page 115: Making Calls Via Multiple Lines ("Multi-Line")
Making calls via multiple lines (“multi-line”) Making calls via multiple lines (“multi-line”) This section describes the settings for a MultiLine phone and how to use a MultiLine phone. Trunks A distinction is made between primary, secondary, and phantom lines. Each of these line types can be used on a private or shared basis.
Page 116: Line Or Trunk Keys
Making calls via multiple lines (“multi-line”) Line or trunk keys On a multi-line phone the freely programmable keys function as line or trunk keys. Every key configured as a "line key" (key marking: MULAP X , i.e. Multi-Line Appear- ance) corresponds to a line. As a team member, you yourself can assign the following functions to keys (see "Programming the function keys"...
Page 117: Accepting Calls On The Line Or Trunk Keys
Making calls via multiple lines (“multi-line”) ACCEPTING CALLS ON THE LINE OR TRUNK KEYS Prerequisite: Your phone rings or the line or trunk key flashes quickly. Press the flashing key in the left panel or on a connected key module. MULAP x Lift the handset.
Page 118: Mulap Privacy Release
Making calls via multiple lines (“multi-line”) MULAP y Press the slowly flashing line or trunk key. The second call partner is put on hold. You can change line as often as you like by pressing the slowly flashing line key. MULAP PRIVACY RELEASE If authorized by the administrator, you can assign the function "Privacy Release"...
Page 119: Exclusively Holding And Accepting A Call Ona Line Key
Making calls via multiple lines (“multi-line”) The line key on which the call is on hold flashes slowly. The call can be continued on any phone in the team on which the LED of this line key is slowly flashing. EXCLUSIVELY HOLDING AND ACCEPTING A CALL ON A LINE KEY Prerequisite: You have accepted a call on a line key or you are making a con-...
Page 120: Most Recent Extension Number Dialled For Aparticular Line
Making calls via multiple lines (“multi-line”) Line x Select the corresponding line key. The LED lights up. Select “Confirm password # Dial”. The last saved number is redialled. Change password # Dial MOST RECENT EXTENSION NUMBER DIALLED FOR A PARTICULAR LINE The most recent extension number dialled via your main line is automatically saved.
Page 121: Meaning Of Led Displays For Dss Keys
Making calls via multiple lines (“multi-line”) MEANING OF LED DISPLAYS FOR DSS KEYS There are two styles of DSS key status indication via LED: the OpenStage style (default) and the CP style. OpenStage style Meaning The team member’s phone is idle The team member’s phone is logged off.
Page 122: Directly Call Team Members
Making calls via multiple lines (“multi-line”) Meaning Green, The team member is calling you. blinking The team member’s phone is being called by another station Green, flashing A waiting call is signalled on the team member’s phone and the call is from another station Amber, You are on call with the team member and you steady...
Page 123: Forwarding Calls For Lines
Making calls via multiple lines (“multi-line”) Lift the handset. Optionally, use speakerphone mode. Forwarding calls for lines You can immediately forward internal or external calls to your lines to different internal or external phones (destinations). If you activate call forwarding for a line, this shall apply to all line keys of your group for this line.
Page 124: Led Notifications For The Key "Mulap Forwarding
Making calls via multiple lines (“multi-line”) Forwarding MULAP Select “Forwarding MULAP OFF”. Select “MULAP x”. MULAP x Optionally, enter the desired line or trunk number. Optionally, select “Forwarding MULAP”. Forwarding MULAP If call forwarding is activated for a line, a special dial tone rings when occupied. LED NOTIFICATIONS FOR THE KEY "MULAP FORWARDING"...
Page 125 Making calls via multiple lines (“multi-line”) Destination Select “Destination”. Select "Call FWD-no answer". Call FWD-no answer Press the corresponding function key. Line Optionally, enter the desired line or trunk number. Deactivating Select “Ring Transfer executive/secretary”. The LED goes out. Ring Transfer exec- utive/secretary Optional dectivation Press the key to open the main menu.
Page 126: Group Calls / Hunt Group
Group calls / hunt group Group calls / hunt group If configured, your connection is part of a team. The team consists of internal phone connections that can make use of particular functions. Switch group calls on or off If your phone is connected to a system network via LAN, pay attention to spe- "Leaving or entering a “hunt group”"...
Page 127: Accepting Calls For A Team Member
Group calls / hunt group If an "X" appears between the group or line number (e.g. 301) and the group name, the call is active for this group or line. No "X" means that the call is deactivated. Use the navigation buttons to select another group or line number. Enable or disable a single group or all groups using the following options: Group calls off Group calls on...
Page 128 Group calls / hunt group Ringing group on Select "Ringing group on". Select “Connect immediately”. Connect immediately Enter the phone number. The party's name is displayed. Save the setting. Connect immediately Optionally, select “Connect immediately”. Optionally, select “Display/Clear”. Display/Clear Select “Clear”. Clear Delete from all ringing group phones Press the key to open the main menu.
Page 129: Other Settings And Functions
Other settings and functions Other settings and functions Connection costs DISPLAY CONNECTION CHARGES FOR YOUR PHONE (NOT U.S.) Current call If the costs are to be displayed continuously during an outgoing call, this func- tion must be requested from the administrator of the network operator. The display of the call charges must be applied by the network operator and con- figured by the administrator.
Page 130: Query Connection Charges For Another Phone (Not U.s.)
Other settings and functions QUERY CONNECTION CHARGES FOR ANOTHER PHONE (NOT U.S.) If configured, you can also display the fee-based calls from other phones and print these too. Prerequisite: You have programmed a key with the "View call charges" function (see "Programming the function keys"...
Page 131: Setting Daylight Saving Time
Other settings and functions You can also configure this setting via the web interface (see "Web interface (WBM)" à page 164). Press the key to open the main menu. Open “Service/Settings”. Service/Settings Open “User settings”. User settings Enter and confirm the user password, if required. Select “Phone”.
Page 132: Setting The Difference Between Daylight Saving And Standard Time
Other settings and functions Save the setting. SETTING THE DIFFERENCE BETWEEN DAYLIGHT SAVING AND STANDARD TIME You can also configure this setting via the web interface (see "Web interface (WBM)" à page 164). Prerequisite: Daylight saving mode is activated. Enter the difference to be used for daylight saving time. Press the key to open the main menu.
Page 133: Displaying The Date And Time Settings
Other settings and functions Save the setting. Displaying the date and time settings This setting is read-only and cannot be changed by the user. Press the key to open the main menu. Open “Service/Settings”. Service/Settings Open “User settings”. User settings Enter and confirm the user password, if required.
Page 134: Using Timed Reminders
Other settings and functions Save the setting. USING TIMED REMINDERS Prerequisite: You have saved an appointment. The saved time arrives. The phone rings. Press the key twice. Optionally, lift the handset and put it back down. > The appointment time is displayed for a few seconds. If you do not accept the arranged call, it will be repeated five times before the appointment is deleted.
Page 135: Switch Off Identification On Another Phone
Other settings and functions Service/Settings Open “Service/Settings”. Select “Service menu” Service menu Select “PIN / COS”. PIN / COS Select “PIN Number”. PIN Number Enter the PIN Number and confirm. Within your Desk Phone system Enter the internal PIN and press the hash key Within your and other Desk Phone systems Enter the 2-digit node code for your Desk Phone system.
Page 136: Managing Avatar Images
Other settings and functions Managing avatar images You can download new avatar images to the phone and use them to change the picture of a contact. You can also configure this setting via the web interface (see "Web interface (WBM)" à page 164).
Page 137: Assigning A Contact Avatar
Other settings and functions ASSIGNING A CONTACT AVATAR When transfer process is successful, the image is available on the phone and can be attached to a contact. Select “Conversations”. Conversations To search for a contact, enter the first letters or the phone number in the search field.
Page 138: Activating Functions For Another Phone
Other settings and functions Forwarding on Response text on Group ringing Block phone number Waiting tone off DND on Silent monitor Display Messages Callback requests Confirm the reset. Activating functions for another phone If configured, you can activate or deactivate the following functions for other phones.
Page 139: Using System Functions Externally - Disa (Direct Inward System Access)
Other settings and functions Enter code, e.g. *97 for “DND on”. Follow the instructions on the display for further input. Using system functions externally - DISA (Direct Inward System Access) If configured, you can establish an outgoing external connection via your OpenS- cape Business phone both externally and as an internal party.
Page 140: Controlling Connected Computers / Programs / Phone Information Service
Other settings and functions Creating a connection to OpenScape Business Enter the phone number. Wait for continuous tone (if needed switch phone to tone dialling), then enter the internal phone number assigned to you and the associated personal locking code. Enter code (only necessary if programmed in system).
Page 141: Searching For People Via Pager (Not U.s.)
Other settings and functions Input in online mode The connected computer directly processes your input. Enter the code. Enter the data. Searching for people via pager (not U.S.) If radio paging equipment (RPE) is enabled, you can search for people via your pocket receiver.
Page 142: Led Displays For Door Opener Keys
Other settings and functions Long press the function key in the left panel or hold down the function key on a connected key module to which you want to assign the function “Door opener” until the programming prompt is displayed. Press the key to open the main menu.
Page 143: Receiving A Call From The Door Phone
Other settings and functions Door opener Select “Door opener”. The door opens. RECEIVING A CALL FROM THE DOOR PHONE Prerequisite: The function “Door opener” has been configured by your admin- istrator. Since you have a door phone with an embedded camera, direct video must be enabled by the administrator, too.
Page 144: Special Functions For Parallel Call (Ons)
Special functions for parallel call (ONS) Special functions for parallel call (ONS) If your telephone is integrated into an ONS group (ONS = "One Number Service"), you can be connected to all other telephones of this group in the same way as on your own telephone.
Page 145: Special Functions With Networking
Special functions with networking Special functions with networking If the phone is integrated into an environment, in which several OpenScape Busi- ness phones are connected to form a single network, you will carry out calls via the network. If this is the case, take note of the specific features of some functions. These are described below.
Page 146: Using Night Service
Special functions with networking Activating Select “Forwarding on”. Forwarding on Select one of the following options: 1=all calls 2=External 3=intnl Enter the destination phone number. Save the setting. Deactivating Select “Forwarding off”. Forwarding off Using night service If authorized, you can set phones on other OpenScape Business systems as night destinations.
Page 147: Ringing Group
Special functions with networking Ringing group You can also have calls to your handset relayed to external phones or to phones in "Connecting call" à page other OpenScape Business systems (see 127). Press the key to open the main menu. Open “Service/Settings”.
Page 148 Special functions with networking Enter the DISA phone number of the phone from which you are activating the door release and confirm. Select “Door opener”. Door opener Enter the door terminal phone number and confirm.
Page 149: Privacy And Security
Privacy and security Privacy and security Activating or deactivating the idle function If you do not want to take calls, you can activate idle mode. Calls are only dis- played via one call symbol and on the display. Press the key to open the main menu. Select "Silent ringing on"...
Page 150: Enabling Or Disabling The Speaker Call Protection
Privacy and security Enabling or disabling the speaker call protection You can prevent yourself from being contacted directly. Any attempt to talk to you directly via the loudspeaker will then result in a normal call. Press the key to open the main menu. Open “Service/Settings”.
Page 151 Privacy and security The password is deactivated: You do not have the option of configuring user settings. The message "Password is disabled" is displayed. The password is temporarily locked: You do not have the option of con- figuring user settings at this time. The message "Password is suspended" is displayed.
Page 152: Deactivating The Password Prompt
Privacy and security New password Select “New password”. Enter the new password and conclude your input with the function key. Select “Confirm password”. Confirm password Repeat the new password and conclude your input with the function key. Save the setting. The new password is now valid.
Page 153: Locking The Phone
Privacy and security Current password Select “Current password”. Enter the current password. Select “New password”. New password Enter six zeros ("000000") to deactivate the password prompt. Select “Confirm password”. Confirm password Enter six zeros ("000000") once again. Save the setting. Locking the phone To protect the phone against unauthorized access, you can lock the phone so that nobody can make calls or change settings without knowing the user password.
Page 154: Locking A Different Phone To Prevent Misuse
Privacy and security Enter the lock code (see "Saving personal lock code" à page 154). In locked mode, a special dial tone rings when you lift the handset. You can dial internal numbers as usual. Your phone can also be (un)locked from an authorized station (see "Locking a different phone to prevent misuse"...
Page 155: Dialling Emergency Numbers
Privacy and security Change Access Code Select “Change Access Code”. Select “Old code”. Old code Enter the current 5-digit PIN. If you have not assigned a PIN, use the default: "00000". Select “New code”. New code Enter the new 5-digit PIN. Re-enter the new code.
Page 156: Local Phone Settings
Local phone settings Local phone settings Volumes Set the volume here, for instance, for the loudspeaker, handset, or headset. You can also configure this setting via the web interface (see "Web interface (WBM)" à page 164). Press the key to open the main menu. Open “Service/Settings”.
Page 157: Set Local Ringtones
Local phone settings Set local ringtones RINGER MODE The following ringer mode options determine who generates the ringtone on the phone: OpenScape: the system emits the ringer type and the related ringer, which you can adjust later (see "Volumes" à page 156).
Page 158: Block Dialling For Outgoing Calls
Local phone settings Connected calls Select “Connected calls”. Select “Secure call alert”. Secure call alert Enable or disable the “Secure call alert”. Save the setting. Block dialling for outgoing calls If block dialling is displayed, when deleting a phone number, for example, all of the characters available in the field are deleted at once.
Page 159: Configuring The Connection To Uc
Local phone settings Setting up Microsoft® Exchange access You can also configure this setting via the web interface (see "Web interface (WBM)" à page 164). Press the key to open the main menu. Open “Service/Settings”. Service/Settings Open “User settings”. User settings Enter and confirm the user password, if required.
Page 160: Uc Journal
Local phone settings Enter the user name and conclude your input. Select “UC password”. UC password Enter the password and conclude your input. Save the setting. UC JOURNAL The Journal is the list of all your inbound and outbound calls. You can use it to quickly and easily call your contacts again or to respond to missed calls.
Page 161: Openscape Uc Voicemail
Local phone settings UC Suite does not send this event. A new entry in the journal is created in the end of call. Group calls When you receive a group call, the call screen displays the incoming call as a single conversation.
Page 162: Displaying Network Information
Local phone settings Voice messages Select “Voice messages” to show the list of voice messages for the particular con- tact. The selected new voice message will be displayed with different options. Select the desired option, e.g. “Play message”. You can stop the message during playing.
Page 163: Resetting User Data
Local phone settings Resetting user data The following user-specific settings can be reset to factory settings. The user data is reset without a warning. Display settings Language setting Screensaver (Some images for the screen saver will be deleted or deleted default images will be restored.) Audio settings Volumes...
Page 164: Web Interface (Wbm)
Web interface (WBM) Web interface (WBM) You can configure a number of settings for your phone via the “Web Based Man- agement” (WBM). The information is transferred via a secure HTTPS connection. Access to the web based management must be activated by the administrator. Launching the web interface For more information on the IP address, the web interface address, and how to connect the phone to the network, refer to the section...
Page 165: User Menu
Web interface (WBM) 1. Enter the user password, if required. 2. Click a menu heading to display the individual menu entries. 3. Click the menu heading again to close the menu. 4. Click a menu entry to open the corresponding form. 5.
Page 166 Web interface (WBM) Downloading a contact list via the browser 1. Open the user pages in the browser with the URL of the phone. 2. Log on to the “User Settings” using your password. 3. Select “Contacts transfer”. 4. Click on “Choose file” and navigate to a local or remote folder. 5.
Page 167: Exporting Contacts Via Wbm
Web interface (WBM) Exporting contacts via WBM You can export your contacts from your phone through WBM interface so you can use them elsewhere. Downloading a contact list from the phone via the browser When exporting contacts via Internet Explorer browser, the contacts file “*.CSV” is written directly on to the browser page and must be copied and pasted.
Page 168: Fixing Problems
Fixing problems Fixing problems Error and warning messages Indications that represent full errors that make normal operation impossible are dis- played as “errors”. Indications that represent conditions where the phone can still be used but will operate subject to certain restrictions are displayed as “warnings”. Both error and warning messages (bar shaped notifications) are removed as soon as the relevant condition no longer applies.
Page 169 Fixing problems No telephony possible (R**, L*, DO, TT) Example "No telephony possible (LI, RF2)" Warning messages (yellow notification): Limited keyset (WSS) Limited service (B8, NT) (where a failure may disrupt operation) Deployment error (A*, R*, D*) (where cloud deployment failed) Example "Limited service (NT)"...
Page 170 Fixing problems Code Priority Description A connection cannot be established to the Unify redirect server – No response A connection cannot be established to the Unify redirect server – Rejected A connection cannot be established to the Unify redirect server –...
Page 171 Functions and codes in overview (alphabetical) Functions and codes in overview (alphabetical) The following table shows all possible functions, as shown on the display. When configured (ask your service personnel), you can initiate the functions in the direct dialogue (select & confirm), via the service menu (select & confirm or code) or via keys configured as function keys.
Page 172 Functions and codes in overview (alphabetical) Direct Functions With Service menu displays Code Universal Call Distribution Log on *401 Log off #401 Available *402 Not available #402 post-processing on *403 post-processing off #403 UCD night on *404 UCD night off #404 Calls in queue *405...
Page 173 Functions and codes in overview (alphabetical) Direct Functions With Service menu displays Code Internal DISA Discreet calling *945 Shift (Shift) Telephone test *940 Tracing a call Temporary phone *508 Group calls on Group calls off All Groups on *85* All Groups off #85# Hot line Send message...
Page 174 Functions and codes in overview (alphabetical) Direct Functions With Service menu displays Code Show call charges (own Phone) Check costs (other Phone) Select speed-dial number Select speed-dial (individual) Line queuing Toggle/connect DTMF dialing Microphone off Microphone on Mobile login log off #9419 Mobile login login *9419...
Page 175 Functions and codes in overview (alphabetical) Direct Functions With Service menu displays Code Callback View/delete callbacks Block phone number Forward phone number Assign phone number (not for USA) Call transfer on *502 Call transfer off #502 Group ringing Group ringing off Silent mode on Silent mode off Switch on (only OpenScape Business)
Page 176 Functions and codes in overview (alphabetical) Direct Functions With Service menu displays Code Telephone data service Timed reminder on Timed reminder off Door opener on Door opener off Door opener Transfer Call pickup, directed Call pickup in pickup group Picking up a call Forwarding on 1=all calls 2=only external calls...
Page 177 Index Index Accept arranged call Account language ACCT Account code Administration Advisory message leave Answering machine Applications Activating an application Selecting an entry Applications menu 65, 67 Associated services Audio Room character Automatic connection set up Automatic connection setup Background lighting Call Door terminal Forwarding...
Page 178 Index forwarding in the team Holding in the team with line/trunk keys Incoming pick up in the team transfer 111,122 Call charge assignment Call duration Call forwarding Call settings CTI calls Call waiting accept Callback CE marking Central code lock Central speed dial numbers Changing the password Changing the user password...
Page 179 Index Connection costs for a different phone for your phone Connection setup Automatic Consult Contact, deleting Context menus Control relays Conversation Ending Parking a call Conversations Creating Corporate directory Daylight saving Daylight saving,Coordinated Universal Time Deactivating the password Deactivating the user password Deleting a contact Dial plan Direct Inward System Access...
Page 180 Index DISA Display icons Status line Display settings Idle mode for display Do not disturb Door terminal DTMF dial tone (Tone dialing) Emergency call Emergency number Exclusive parking Fax message received Fixed Function Keys Forwarding Function key Programmable Functions on/off for a different phone using externally General information Graphic display...
Page 181 Index Graphic display settings Idle mode for graphic display Group call Holding 109, 118 In the team Hotline Hunt group Icons Status line ID entered for other phone Idle function Incoming fax message Info (text) delete/display Sending IP telephony Key modules 48-49 LAN telephony LDAP...
Page 182 Index LED displays Direct station selection keys (DSS) DSS keys Function keys Level Locking the phone Making calls Message (text) delete/display Sending Microphone 95, 107 Missed calls MULAP conference release MultiLine LED displays MultiLine phone Night answer Open door Open listening OpenScape Key Module 410 OpenScape Key Module 710 Operating instructions...
Page 183 Index Operating steps programming a key Parameters Park (call) Parking Personal identification number Phone central (un)locking lock other Phone settings Picking up a call (Team) post-dialing Tone dialing DTMF Presence Presence status Privacy Procedure programming a key Program/Service menu Programmable function key Programmable keys 62-63 Radio paging system RPS...
Page 184 Index Remote configuration Reset services Response text deleting Ringing group Rollover Safety notes Save appointments Save lock code ScreenSaver 69-70 Searching for conversations Security Service menu Set presence Setting headset port Settings SingleLine phone Softkey Softkeys Speakerphone mode 93, 107 Speed dial Central Status icons...
Page 185 Index Telephone data service Telephone maintenance Telephony interface SingleLine Toggle/connect In the team Tone dialing Trace call forwarding Transfer (call) 111, 122 Troubleshooting Understanding LED notifications User interface Variable call forwarding Web interface...
Page 187 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.
Page 188 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Page 189 atos.net...
Page 190 © 10/2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trade- marks herein are the property of their respective owners.

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