Recovering From Operating System Limitations When Using A Japanese Character Set; Displaying The User-Specified Reboot Message Using A Japanese Character Set When Running On A Linux Operating System; Rebooting With The User-Specified Reboot Message Using A Japanese Character Set When Running On A Windows Operating System; Recovering From Fatal Error - Application Will Exit Message - HP ProLiant BL420c User Manual

Recovering from operating system limitations when using a Japanese
character set
Displaying the user-specified reboot message using a Japanese character set when
running on a Linux operating system
You can specify a message to appear before the system shuts down during a reboot operation.
When using a Japanese character set and running on a Japanese version of a Linux operating
system, the message does not appear properly.
Rebooting with the user-specified reboot message using a Japanese character set
when running on a Windows operating system
You might specify a message to appear before the system shuts down during a reboot operation.
When using a Japanese character set and running on a Japanese version of a Windows operating
system, the message causes the reboot not to occur automatically.
For a successful reboot, you must click Exit. When the message is entered using CLI, the reboot
message looks corrupted since the Japanese character set is not supported in CLI.

Recovering from Fatal Error - application will exit message

Running in a directory path containing double-byte characters

When running in a directory path containing double-byte characters, HP SUM encounters a fatal
error while trying to initialize.
HP SUM cannot be run in directories containing double-byte characters in the path name. Paths
can be created with double-byte characters when using certain versions of the operating system,
such as Japanese or Chinese.

Recovering a lost HP SUM connection

Smart Update Firmware DVD mounted using iLO virtual media

When either iLO and NIC firmware are updated, the HP SUM connection is lost and cannot install
components.
Booting the Smart Update Firmware DVD from iLO virtual media is only supported in Offline
Automatic Firmware Update mode. Users attempting to boot in this manner might experience issues
from connection timeouts, difficulties updating iLO firmware, and mouse syncing issues. If an access
error exists, HP SUM cancels the installation.

Troubleshooting HP SUM in IPv6 networks

If HP SUM cannot connect to the remote server, you might receive a Discovery Failed error. Discovery
failures can be caused by third-party storage, failure to access the remote target server, and an
inability to access system resources. For IPv6 networks, host discovery failures can be caused by
the incorrect configuration of the IPv6 network.
34 Troubleshooting