Troubleshooting Tips - GE PHP960 Owner's Manual

Before gou call for service...
Troubleshooting Tips
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Surface elements will not
maintain a rolling boil
or cooking is slow
Possible Causes
Improper cookware
being used.
What To Do
• Use pans that are recommended for induction, have
flat bottoms and match the size of the surface element.
Surface elements do Cooktop controls • Check to be sure the correct control is set for the
not work properlg improperlg set. surface element you are using.
Flashing "F" Wrong pan tgpe. • Use a magnet to check that cookware is induction
compatible.
Pan is too small. • Flashing "F" pan size is below the minimum size for
the element. See the Using the correct size cookwore
section.
Pan not positioned correctly. • Center the pan in the cooking ring.
Scratches on cooktop Incorrect cleaning methods • Use recommended cleaning procedures. Seethe
glass surface being used. Cleaning the glass cooktop section.
Cookware with rough bottoms •
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the gloss cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored glass when it is hot. This is temporary and will disappear
cooktop, as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface - potential for permanent damage
the surface contact with plastic placed section in the Cleaning the gloss cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Unresponsive kegpad Kegpad is dirtg. • Clean the keypad.
A fuse in gour home mag be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
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