Grandstream Networks GXW4216 User Manual
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Grandstream Networks GXW4216 User Manual

Gxw42 series 16, 24, 32 or 48 fxs ports, analog ip gateway
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Grandstream Networks, Inc.
GXW42XX series
16, 24, 32 or 48 FXS Ports
Analog IP Gateway
User Manual

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  • Page 1 Grandstream Networks, Inc. GXW42XX series 16, 24, 32 or 48 FXS Ports Analog IP Gateway User Manual...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. Caution Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.

  • Page 3: Table Of Contents

    Table of Contents CHANGE LOG ........................ 7 Firmware version 1.0.5.30 ........................7 Firmware version 1.0.5.28 ........................7 Firmware version 1.0.5.16 ........................7 Firmware version 1.0.5.8 ........................8 Firmware version 1.0.5.5 ........................8 Firmware version 1.0.4.22 ........................8 Firmware version 1.0.4.17 ........................8 Firmware version 1.0.4.7 ........................
  • Page 4 Hunting Group ............................28 Inter-Port Calling ..........................30 Sending and Receiving Fax ......................... 31 CALL FEATURES ......................33 CONFIGURATION GUIDE .................... 36 Configuring GXW42XX via Voice Prompt .................... 36 Configuring GXW42XX with Web Browser ..................36 Access the Web Configuration Menu ................... 37 Important Settings ..........................
  • Page 5 Table 10: Profiles ............................48 Table 11: FXS Ports ........................... 62 Table of Figures Figure 1: Diagram of GXW4216/24/32/48 Panel ..................14 Figure 2: 50 Pin Telco Connector ........................ 16 Figure 3: LCD Menu ............................ 22 P a g e GXW42xx User Manual Version 1.0.15.30...

  • Page 6: Gnu Gpl Information

    GNU GPL INFORMATION GXW42XX firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download P a g e...

  • Page 7: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXW42XX user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware version 1.0.5.30  No major changes. Firmware version 1.0.5.28 ...

  • Page 8: Firmware Version 1.0.5.8

     Added the option to enable/disable [Authenticate server certificate domain].  Added the option to enable/disable [Authenticate server certificate chain].  Added the option to configure [Trusted CA certificates].  Added the function of [Automatic Reboot].  Added the option to [Allow DHCP Option 42 to NTP Server] to support Time and Date settings. ...

  • Page 9: Firmware Version 1.0.4.7

    Firmware version 1.0.4.7  Added option [Enable LLDP] to enable/disable LLDP.  Added field [ ] to allow device to route the calls to individual FXS ports based on Request URI Routing ID the DID, when only have one sip registration. Firmware version 1.0.4.4 ...

  • Page 10: Welcome

    WELCOME Thank you for purchasing the Grandstream GXW42XX Analog FXSIP Gateway. The GXW42XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW42XX supports popular voice codecs and is designed for full SIP compatibility and interoperability with third party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditional phone system into a VoIP network, and efficiently manage communication costs.

  • Page 11: Warranty

    Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose is not permitted without the express written permission of Grandstream Networks, Inc. P a g e GXW42xx User Manual...
  • Page 12 P a g e GXW42xx User Manual Version 1.0.15.30...

  • Page 13: Connect Your Gxw42Xx Gateway

    CONNECT YOUR GXW42XX GATEWAY Connecting the GXW42XX gateway is easy. Before you begin, please verify the contents of the GXW42XX package. Equipment Packaging Unpack and check all accessories. Equipment includes:  one device unit  one RJ45 Ethernet cable  one 12V 5A universal power adapter (24V 6.25A for GXW4248) ...

  • Page 14: Figure 1: Diagram Of Gxw4216/24/32/48 Panel

    Figure 1: Diagram of GXW4216/24/32/48 Panel P a g e GXW42xx User Manual Version 1.0.15.30...

  • Page 15: Table 1: Definitions Of The Gxw Connectors

    Table 1: Definitions of the GXW Connectors Ethernet port Connect to the internal LAN network or router RESET Factory Reset button. Press and hold for a while to reset factory default settings. DC IN Power adapter connection Analog port Connect to analog phones / fax machines with an RJ21 to RJ11 cable FXS ports FXS port to be connected to analog phones / fax machines.

  • Page 16: Figure 2: 50 Pin Telco Connector

    TIP23 RING24 TIP24 Figure 2: 50 Pin Telco Connector Note:  For GXW4216, only first 16 pairs are connected.  For GXW4232, first 24 pairs on 1 RJ21 connector and first 8 pairs on the 2 RJ21 connector are connected.
  • Page 17 10M: LINK and ACT all blink, ACT blinks faster than LINK 100M: LINK and ACT all blink, ACT blinks the same fast as LINK 1000M: LINK does not blink, only ACT blink  Slow blinking of FXS LED together indicates a firmware upgrade or provisioning state. P a g e GXW42xx User Manual Version 1.0.15.30...
  • Page 18 P a g e GXW42xx User Manual Version 1.0.15.30...

  • Page 19: Gxw42Xx Features

    The GXW42XX is a next generation IP voice gateway that is interoperable and compatible with leading IP- PBXs, Soft switches and SIP platforms. The GXW42XX FXS gateway is auto-configurable, remotely manageable and scalable. The GXW42XX gateways come in four models - the GXW4216, GXW4224, GXW4232and GXW4248, each offering superb voice quality, traditional telephony functionality, easy deployment, and 16, 24,32 and 48FXS ports respectively.
  • Page 20 Voice over Packet Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet Capabilities loss concealment), LEC with NLP Packetized Voice Protocol Unit (supports RTP and AAL2 protocol), G.168 compliant Echo Cancellation, Dynamic Jitter Buffer, Modem detection & auto-switch to G.711 Voice G.711 + Annex I (PLC), Annex II (VAD/CNG format) encoder and decoder, G.722, Compression...

  • Page 21: Hardware Specification

    Hardware Specification The hardware specifications of the GXW FXS series are detailed in Table 4. Table 4: Hardware Specification of GXW42XX Series Gateways GXW4216 GXW4224 GXW4232 GXW4248 Telephone 16 RJ11 Ports/ 24 RJ11 Ports/ 32 RJ11 Ports/ 2 RJ21 Ports only...

  • Page 22: Gxw42Xx Lcd Menu

    GXW42XX LCD Menu The GXW42XX gateway series includes a small LCD screen for the display of basic information. The LCD has a display area of 128x32 pixels, which will allow for 2 lines of text with a 16px height limitation per line. The LCD menu is showed as Figure 3: LCD Menu.
  • Page 23 P a g e GXW42xx User Manual Version 1.0.15.30...

  • Page 24: Basic Operations

    BASIC OPERATIONS Understanding GXW Voice Prompts GXW42XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone which is connected to device’s FXS port. Table 5: Definitions of the GXW Voice Prompts Menu Voice Prompt User’s Options...

  • Page 25: Placing A Phone Call

    Configuration Server IP Announces current Config Server Path IP address. Enter Address 12-digit new IP address. Upgrade Protocol Upgrade protocol for firmware and configuration update. Enter “9” to toggle between TFTP and HTTP Firmware Version Firmware version information. Firmware Upgrade Firmware upgrade mode.

  • Page 26: Direct Ip Calls

    2. Or, you may dial the number directly and press # (Use # as dial key” must be configured in web configuration). Examples: 1. Dial a number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number.

  • Page 27: Call Hold

    b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: *47 or Voice Prompt with option 047, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds. Note: When completing direct IP call, the “Use Random Port”...

  • Page 28: Attended Transfer

    3. Continuous busy tone. The phone has timed out. Note: continuous busy tone does not indicate the transfer has been successful, nor does it indicate the transfer has failed. It often means there was a failure to receive second NOTIFY – check firmware for most recent release. Attended Transfer Assume that Caller A and B are in conversation.
  • Page 29 One additional and popular way to use the Hunting Group feature is called “multiplexed analog lines”. In this configuration, a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 42xxports configured as a Hunting Group. The GXW can be registered to a SIP server provider using only one phone number.

  • Page 30: Inter-Port Calling

    Example of not sequential configuration of a multiple Hunting Group: FXS Port #1: SIP UserID and Authenticate ID entered, Hunting Group set to "Active" FXS Port #2: SIP UserID and Authenticate ID entered, Hunting Group set to "Active" FXS Port #3: SIP UserID and Authenticate ID left blank, Hunting Group set to "1" FXS Port #4: SIP UserID and Authenticate ID left blank, Hunting Group set to "2"...

  • Page 31: Sending And Receiving Fax

    Sending and Receiving Fax GXW42XX supports fax in two modes: 1) T.38 (Fax over IP) and 2) Fax Pass through. T.38 is the preferred method because it is more reliable and works well in most network conditions. If the service provider supports T.38, please use this method by selecting T.38 as fax mode (default).
  • Page 32 P a g e GXW42xx User Manual Version 1.0.15.30...

  • Page 33: Call Features

    CALL FEATURES GXW42XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. Table 6: Call Features Table (Star Code) Call Features Forcing a Codec (per call): *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726-r40), *027201 (iLBC) Disable LEC (pe call) Dial “*03”...
  • Page 34 Disable Do Not Disturb (DND): When disabled, incoming calls will be accepted. Blind Transfer Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. Delayed Call Forward: Dial “*92”...
  • Page 35 P a g e GXW42xx User Manual Version 1.0.15.30...

  • Page 36: Configuration Guide

    CONFIGURATION GUIDE Configuring GXW42XX via Voice Prompt DHCP M Select voice menu option 001 to enable GXW42XX to use DHCP. STATIC IP M Select voice menu option 001 to enable GXW42XX to use STATIC IP mode, then use option 002, 003, 004, 005 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 37: Access The Web Configuration Menu

    Access the Web Configuration Menu The GXW42XX HTML configuration menu can be accessed via Ethernet port: To access the HTML configuration menu from the Ethernet port: 1. Follow table 4 to find the Ethernet port IP address. 2. Open a web browser, type in the IP address – for example: http://GXW42XX -IP-Address(the GXW42XX IP-Address is the Ethernet IP address for the GXW42XX).

  • Page 38: Dtmf Methods

    2. NAT Traversal (under the Profile web pages) Set this to Yes when gateway is behind firewall on a private network. DTMF Methods DTMF Settings are in Profile pages.  DTMF in-audio  DTMF via RTP (RFC2833)  DTMF via SIP INFO You can enable set priority of DTMF methods according to your preference, from Priority 1 to 3.

  • Page 39: Table 7: Status

    Additional functions available to administrators are:  MAINTENANCE: Full settings for network, upgrade/provisioning, TR-069, Security and Syslog.  ADVANCED SETTINGS: To set advanced Ring Tongs, FXO Failover, and System Features.  PROFILE X: To configure each of the SIP accounts. ...

  • Page 40: Table 8: Maintenance

    NAT Traversal Shows type of NAT the GXW42XX is connected to via its WAN port. It is based on STUN protocol. Port Status Displays relevant information regarding the individual FXS ports. Example: Busy Delayed Port Hook SIP Registration Forward Forward Forward FXS1 On Hook...
  • Page 41 Gateway Configures Gateway address. DNS Server 1 Configures primary DNS Server. DNS Server 2 Configures secondary DNS Server. Enable LLDP Configure to enable/disable the LLDP (Link Layer Discovery Protocol) service. Layer 2 QoS Settings Layer 2 QoS 802.1Q/VLAN Value used for layer 2 QoS 802.1Q/VLAN Tag. Default setting is 0. Layer 2 QoS 802.1p Priority Value used for layer 2 802.1p Priority Value for SIP signaling.
  • Page 42 HTTP/HTTPS User Name The user name needed to authenticate with the HTTP/HTTPS server. HTTP/HTTPS Password The password needed to authenticate with the HTTP/HTTPS server. Always send HTTP Basic Default is No. If set to Yes, device will send configured user name and Authentication Information password within HTTP request before server sends authentication challenge.
  • Page 43 3CX Auto Provision Default is No. If set to Yes, phone will multicast SUBSCRIBE for provision if this feature is enabled. Automatic Upgrade Choose “Yes” to enable automatic upgrade and provisioning. When set to No, GXW42XX will only do upgrade once at boot up. When “Check every day”...
  • Page 44 Access Control Lists White list for WAN side: only IP in this list can access web and SSH. Black list for WAN side: IP in this list can't access web and SSH. TR-069 Enable TR-069 Enable TR-069 service. ACS URL TR-069 Auto Configuration Servers URL (e.g., http://acs.mycompany.com, or IP address).
  • Page 45 SIP TLS Private Key You may also customize the SIP TLS Private Key. The user specified SIP TLS private key used for SIP over TLS is in X.509 format. SIP TLS Private Key SSL Private key password used for SIP Transport in TLS/TCP. Password RADIUS Server Settings Primary RADIUS Server...
  • Page 46 Time Zone Configures the date/time used on the phone according to the specified time zone. Self-Defined Time Zone This parameter allows the users to define their own time zone. For syntax and examples, please refer to user manual. Allow DHCP Option 2 to Default is Yes.

  • Page 47: Table 9: Advanced Settings

    Table 9: Advanced Settings Ring Tones System Ring Configuration option for all FXS ports ring cadence for all incoming calls. Cadence (Syntax: c=on1/off1-on2/off2-on3/off3; [...]) Default is set to c=2000/4000; (US standards) Call Progress Using these settings, user can configure tone frequencies according to user Tones preference.

  • Page 48: Table 10: Profiles

    Upload/Delete Upload/delete language pack. Language Pack Display Choose language for LCD display. Language Prompt Dial Simulates an analog PBX where a code is required to dial an outside line. Tone Code Country Specific Configure the country specific deployment. Deployment Automatic Default is No.
  • Page 49 Network Settings Layer 3 QoS Configure the Diff-Serv value for SIP and RTP. Default is: Settings SIP Diff-Serv 24 RTP Diff-Serv 46 DNS Mode One from the 3 modes available for “DNS Mode” configuration:  A Record (for resolving IP Address of target according to domain name) ...
  • Page 50 Use NAT IP The NAT IP address used in SIP/SDP messages. It should ONLY be used if required by your ITSP. Proxy-Require A SIP Extension to notify the SIP server that the phone is behind a NAT/Firewall. SIP Settings - Basic Settings SIP transport User can select UDP or TCP or TLS.
  • Page 51 Reregister Determines how many seconds before the previous registration expires that the port Before Expiration should reregister. Local SIP Port Defines the local SIP port the GXW42XX will listen and transmit. The default value for Profile 1 is 5060 and 6060 for Profile 2. Use Random SIP Default is No.
  • Page 52 Do Not Escape If set to “Yes”, device will use ‘#’ instead of %23 in the send URI. '#' as %23 in SIP Disable Multiple Default is No. If set to Yes, device will send only one m line in SDP, regardless how m Line in SDP many m field in the incoming SDP.
  • Page 53 UAC Specify As a Caller, select UAC to use the phone as the refresher, or UAS to use the Callee Refresher or proxy server as the refresher. UAS Specify As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to use Refresher the phone as the refresher.
  • Page 54 Fax Tone Default is Callee. This decides whether Caller or Callee sends out the re-INVITE for Detection Mode T.38 or Fax Pass Through. Send Re-INVITE Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon After Fax competition of Fax to continue session in audio only.
  • Page 55 G723 Rate Defines the encoding rate for G.723 vocoder. By default, 6.3kbps rate is chosen. G726-32 Packing Choose the packing mode for G726-32 Mode iLBC Frame Size Sets the iLBC frame size in 20ms or 30ms iLBC Payload Default value is 97. Defines payload type for iLBC. The valid range is between 96 and type 127.
  • Page 56 Jitter Buffer Select Low, Medium or High based on network conditions. Length  High (initial 200ms, min 40ms, max 600ms) Note: not all vocoders can meet the high requirement  Medium (initial 100ms, min 20ms, max 200ms)  Low (initial 50ms, min 10ms, max 100ms) SLIC Setting Depends on standard phone type (and location) Caller ID Scheme Select the value according to the local Telco standard where the GXW42XX is...
  • Page 57 Gain Handset volume adjustment. RX is for receiving volume (direction FXSto analog phone), TX is for transmission volume (Analog phone to FXS). Default values are 0dB for both parameters. Loudest volume: +6dB Lowest volume: -6dB. Disable Line Default is No. If set to “Yes”, device will not use LEC to remove echo from a voice Echo Canceller communication.
  • Page 58 h. | - or • Example 1: {[369]11 | 1617xxxxxxx} – Allow 311, 611, 911, and any 10 digit numbers of leading digits 1617 • Example 2: {^1900x+ | <=1617>xxxxxxx} – Block any number of leading digits 1900 and add prefix 1617 for any dialed 7 digit numbers •...
  • Page 59 Disable Call Default is No. If set to Yes Call Waiting indication information will not be provided to Waiting analog phone connected to this FXS port. Disable Call Default is No. If set to Yes Call Waiting caller ID will not be provided to analog Waiting Caller ID phone connected to this FXS port.
  • Page 60 *4 for attended transfer Ring Timeout Incoming call will stop ringing when not picked up given a specific period of time. Delayed Call Default value is 20 seconds. In case this feature activated using * codes (*92 code), Forward Wait the call will be forwarded after this preconfigured amount of time.
  • Page 61 Direct IP calling Default is Yes, and active star code is 47. Feature CW Feature Default is Yes, and star code is Enable-51, Disable-50. CW per call Default is Yes, and star code is Enable-71, Disable-70. Feature Call return Default is Yes, and active star code is 69. Feature Unconditional Default is Yes, and star code is Enable-72, Disable-73.

  • Page 62: Table 11: Fxs Ports

    Forced Codec Default is Yes, and active star code is 02. Feature For enabling each codec feature, default is Yes. Forced codec code (02 in default case) is followed by Codec code. Default code of codec: PCMU – 7110 PCMA – 7111 G723 –...

  • Page 63: Saving The Configuration Changes

    Password SIP service subscriber’s account password for GXW42XX to register to (SIP) servers of ITSP. Name Any name to identify this specific user. Profile Select the corresponding Profile ID (1/2/3/4) Enable FXS Enable or disable the FXS port. (TR-069) Advanced Port Settings Offhook Auto- Configure an auto dial number when Offhook.

  • Page 64: Configuration Through A Central Server

    Configuration through a Central Server Grandstream GXW42XX can be automatically configured from a central provisioning system. When GXW42XX boots up, it will send TFTP or HTTP/HTTPS requests to download configuration files, “cfg000b82xxxxxx” and “cfg00082xxxxxx.xml”, where “000b82xxxxxx” is the LAN MAC address of the GXW42XX .

  • Page 65: Software Upgrade

    SOFTWARE UPGRADE Software upgrade can be done via either TFTP or HTTP/HTTPS. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page. Firmware Upgrade through TFTP/HTTP/HTTPS To upgrade via TFTP or HTTP/HTTPS, the “Firmware Upgrade and Provisioning upgrade via” field needs to be set to TFTP HTTP or HTTPS, respectively.

  • Page 66: Instructions For Local Firmware Upgrade

     Grandstream’s latest firmware is available http://www.grandstream.com/support/firmware. Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.  Alternatively, user can download a free TFTP or HTTP server and conduct local firmware upgrade. free windows version...

  • Page 67: Firmware And Configuration File Prefix And Postfix

    Note: 1. The Only acceptable Config file formats to be used when provisioning are XML or binary. 2. Make sure the MAC header on the Config file is the provisioned device’s MAC address or you can remove the header completely. Firmware and Configuration File Prefix and Postfix Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix.

  • Page 68: Restore Factory Default Setting

    RESTORE FACTORY DEFAULT SETTING Factory Reset WARNING! Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.
  • Page 69 22 (press the “2” key twice, “A” will show on the LCD) 2222 33 (press the “3” key twice, “D” will show on the LCD) 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. Note: 1.

  • Page 70: Experiencing The Gxw42Xx

    EXPERIENCING THE GXW42XX Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

This manual is also suitable for:

Gxw4224Gxw4232Gxw4248Gxw42 series

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