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Grandstream Networks GXW42 Series User Manual
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Grandstream Networks GXW42 Series User Manual

Grandstream Networks GXW42 Series User Manual

Analog fxs ip gateway
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Grandstream Networks, Inc.
GXW42XX Series - User Manual

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Summary of Contents for Grandstream Networks GXW42 Series

  • Page 1 Grandstream Networks, Inc. GXW42XX Series - User Manual...

  • Page 2: Gateway Gxw42Xx Overview

    Thank you for purchasing the Grandstream GXW42XX Analog FXS IP Gateway. The GXW42XX offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW42XX supports popular voice codecs and is designed for full SIP compatibility and interoperability with third party SIP providers, thus enabling you to fully leverage the benefits of VoIP technology, integrate a traditional phone system into a VoIP network, and efficiently manage communication costs.

  • Page 3: Connect Your Gxw42Xx Gateway

    (2) GXW42xx V2 has the device password printed on the label. GXW42xx V1 does not have it. CONNECT YOUR GXW42XX GATEWAY Connecting the GXW42XX gateway is easy. Before you begin, please verify the contents of the GXW42XX package. Equipment Packaging Unpack and check all accessories.
  • Page 4 Diagram of GXW4216/24/32/48 Panel Ethernet port Connect to the internal LAN network or router RESET Factory Reset button. Press and hold for a while to reset factory default settings. DC IN Power adapter connection Analog port Connect to analog phones / fax machines with an RJ21 to RJ11 cable FXS ports FXS port to be connected to analog phones / fax machines.
  • Page 5 Signal Signal RING1 TIP1 RING2 TIP2 RING3 TIP3 RING4 TIP4 RING5 TIP5 RING6 TIP6 RING7 TIP7 RING8 TIP8 RING9 TIP9 RING10 TIP10 RING11 TIP11 RING12 TIP12 RING13 TIP13 RING14 TIP14 RING15 TIP15 RING16 TIP16 RING17 TIP17 RING18 TIP18 RING19 TIP19 RING20 TIP20 RING21...

  • Page 6: Gxw42Xx Features

    RING23 TIP23 RING24 TIP24 50 Pin Telco Connector For GXW4216, only first 16 pairs are connected. For GXW4232, first 24 pairs on 1 RJ21 connector and first 8 pairs on the 2 RJ21 connector are connected. For GXW4224 and GXW4248, the last pair of pin 25 and 50 on each RJ21 is not connected. All LED lights display green when ON.

  • Page 7: Hardware Specification

    Number of Concurrent Calls 16 Concurrent Calls 24 Concurrent Calls 32 Concurrent Calls 48 Concurrent Calls (except when using SRTP) Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet loss concealment), LEC with Voice over Packet NLP Packetized Voice Protocol Unit (supports RTP and AAL2 protocol), G.168 compliant Echo Cancellation, Capabilities Dynamic Jitter Buffer, Modem detection &...
  • Page 8 Telephone 16 RJ11 Ports/ 24 RJ11 Ports/ 32 RJ11 Ports/ 2 RJ21 Ports only Interfaces 1 RJ21 Port 1 RJ21 Port 2 RJ21 Ports FXS LEDs Network LAN, Single 10/100/1000 BASE-TX, RJ45 Interface Input:100-240VAC, 50/60Hz Power Input Output: 12V DC, 5.0A (4216/24/32) 24V DC, 6.25A (4248 only) LCD Screen 128x32 pixel...

  • Page 9: Basic Operations

    The LCD menu is showed as Figure 3: LCD Menu. Menu is navigated by the Down-arrow and OK button. LCD Menu BASIC OPERATIONS Understanding GXW Voice Prompts GXW42XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone which is connected to device’s FXS port.
  • Page 10 The current WAN IP address is announced Enter 12-digit new IP address if in Static IP Mode. “IP Address “ + IP address Example: to set the IP address 192.168.5.7, enter the following 12 digits 192168005007 “Subnet “ + IP address Same as Menu option 002 “Gateway “...

  • Page 11: Placing A Phone Call

    Voice Mail Number of voice mails Enter “9” to reboot the device; or Enter MAC address to restore factory “RESET” default setting (See Restore Factory Default Setting section) GXW42XX support inter-port calling from voice menu for easy test/verification in factory Phone calls between different ports of the 700-748 same GW42xx...

  • Page 12: Call Waiting

    3. Enter the IP address using format ex. 192*168*0*160 after the dial tone. Using Star Code 1. Pick up the analog phone then dial “*47” 2. Enter the target IP address using same format as above. Note: NO dial tone will be played between step 1 and 2. Destination ports can be specified by using “*”...

  • Page 13: Attended Transfer

    3. Continuous busy tone.  The phone has timed out. Note:  continuous busy tone does not indicate the transfer has been successful, nor does it indicate the transfer has failed.  It often means there was a failure to receive second NOTIFY – check firmware for most recent release.
  • Page 14 Example configuration of a multiple Hunting Group: FXS Port #1:  SIP UserID and Authenticate ID entered, Hunting Group set to “Active” FXS Port #2:  SIP UserID and Authenticate ID left blank, Hunting Group set to “1” FXS Port #3:  SIP UserID and Authenticate ID left blank, Hunting Group set to “1” FXS Port #4: ...

  • Page 15: Inter-Port Calling

    available. When the end of the hunt group is reached, the hunting starts over at the first line. Lines are skipped if they are still busy on a previous call. These two hunting styles can be configured from the Profile X page. Inter-Port Calling In some cases, a user may want to make phone calls between the phones connected to multiple ports of the same gateway when it is used as a standalone unit, without the use of a SIP server.

  • Page 16: Configuration Guide

    Disable Call Waiting (Per Call) Enable Call Waiting (Per Call) Unconditional Call Forward: Dial “*72” and then the forwarding number followed by “#”. Wait for dial tone and hang up. (dial tone indicates successful forward) Cancel Unconditional Call Forward: Dial “*73” and wait for dial tone, then hang up. Enable Paging Call: Dial “*74”...

  • Page 17: Configuring Gxw42Xx With Web Browser

    Select voice menu option 013 to configure the IP address of the firmware server. Configuration Server IP Address Select voice menu option 014 to configure the IP address of the configuration server. Upgrade Protocol Select voice menu option 015 to choose firmware and configuration upgrade protocol. User can choose between TFTP, HTTP, and HTTPS.

  • Page 18: Important Settings

    The password is case sensitive with maximum length of 25 characters. Only an administrator can access the “ADVANCED SETTINGS”, “Profile 1~4”, and “FXS Ports” configuration pages. The user and viewer level access is disabled by default, to enable it, go under Maintenance => Web and SSH Access. The user must change his Admin/User/Viewer Account password after first time login Important Settings The end-user must configure the following settings according to the local environment.

  • Page 19: Page Definitions

    PAGE DEFINITIONS This section will describe the options in the Web configuration user interface. As mentioned, a user can log in as an administrator or end-user. Functions available for the end-user are: STATUS: Displays the network status, account status, software version and MAC-address of the phone MAINTENANCE: Basic settings such as basic network, date and time settings, and web/SSH access settings can be set here.

  • Page 20: Maintenance

    DNS Server Shows DNS Server of GXW42XX. Shows type of NAT the GXW42XX is connected to via its WAN port. It is based NAT Traversal on STUN protocol. Port Status Displays relevant information regarding the individual FXS ports. Call Features Status Displays relevant information regarding the Call Features.
  • Page 21 Static IP Settings IP Address Configures static IP Address Subnet Mask Configures Subnet Mask Gateway Configures Gateway address. DNS Server 1 Configures primary DNS Server. DNS Server 2 Configures secondary DNS Server. Network settings for Management Interface An interface for HTTP/HTTPS/SSH will be assigned to the management interface. If a management VLAN is configured and is different from the service VLAN, the management Enable management interface interface will be a VLAN interface.
  • Page 22 Layer 2 QoS Settings Value used for layer 2 QoS 802.1Q/VLAN Tag for Service Interface. Layer 2 QoS 802.1Q/VLAN Tag for Service Interface Default setting is 0. Value used for layer 2 QoS 802.1Q/VLAN Tag for Management Interface. Layer 2 QoS 802.1Q/VLAN Tag for Management Interface Default setting is 10.
  • Page 23 HTTP/HTTPS Password The password needed to authenticate with the HTTP/HTTPS server. Always send HTTP Basic Default is No. If set to Yes, device will send configured user name and password within HTTP Authentication Information request before server sends authentication challenge. Upgrade via Allows users to choose the firmware upgrade method via TFTP, HTTP or HTTPS.
  • Page 24 Allows users to configure variables on the configuration server path to differentiate the directories on the server. Example: When provisioning, a user can define the mac address and IP address when Enable Using tags in URL sending the HTTP Send request link in the following form "192.168.5.96:8060/?mac= [MAC]&lan_ip=[IP]", the link will look like this example:http://192.168.5.99/mac=000b89a9064&lan_ip=192.168.5.99/cfg.xml Default Value is "No".
  • Page 25 Upload Device Firmware Upload Device Firmware Upload .bin file to the device to upgrade the firmware. Download Device Configuration Device Configuration Click to download the device configuration file in .txt format. (Text format) Device Configuration Click to download the device configuration file in .xml format. (XML format) Export Backup Configuration Click to export all device configurations in encrypted .xml format...
  • Page 26 Set new password for web GUI access as User. This field is case sensitive with a maximum New Password length of 30 characters. Admin Password Set new password for web GUI access as Admin. ● For GXW42xx V1: The Password must contain 1-30 characters. New Password ●...
  • Page 27 Port SNMP port (Default 161). IP address of the SNMP trap receiver. Users can set up to 3 different servers to send SNMP SNMP Trap IP Address trap to. The trap servers’ addresses should be separated by a comma. SNMP Trap Port Port of the SNMP trap receiver (Default 162).
  • Page 28 Set RADIUS shared secret Configure RADIUS VSA Vendor IS to match RADIUS server’s configuration. Default is RADIUS VSA Vendor ID 42397 for Grandstream Networks Inc Configure RADIUS VSA Access Level Attribute to match RADIUS server’s configuration. RADIUS VSA Access Level Attribute...
  • Page 29 Enable DDNS Default value is No Configure the DDNS server, this can be set to the following values : ● dyndns.org ● freedns.afraid.org DDNS Server ● zoneedit.com ● no-ip.com ● oray.net The default value is dyndns.org DDNS Username Configure the username of DDNS server DDNS Password Configure the password of DDNS server DDNS Hostname...

  • Page 30: Security Settings

    Determines encryption algorithm used for OpenVPN®. OpenVPN® Encryption The default value is BF-CBC – BF-CBC 128-bit default key (variable) Determines digest algorithm used for OpenVPN®. OpenVPN® Digest The default value is SHA1 – SHA1 Click on “Upload” to upload the Certification Authority of OpenVPN®. For a new upload, OpenVPN®...

  • Page 31: Date And Time

    ● Built-in trusted certificates: The gateway will verify the server certificate based on the built-in trusted certificates list. ● Custom trusted certificates: The gateway will verify the server certificate based on the custom trusted certificates list previously uploaded by the user. ●...

  • Page 32: Call Record

    By default, the device will split the allowed memory for SIP file into 2 parts. Device will create the first SIP file which is half of the allowed size, when it is full, device will create the SIP Log Option second file.
  • Page 33 The below tones can be configured with the following syntax : f1=val, f2=val[, c=on1/ off1[- on2/ off2[- on3/ off3]]]; (Frequencies are in Hz and cadence on and off are in 1 ms units) ● “Dial tone” ● “Ring back tone” ●...
  • Page 34 This feature allows to customize the tones to match the country’s specifications. There are 5 Country Specific Deployment supported options: None (default), USA, China, China ITSP, and Germany. Default is No. When “Yes, reboot every day” or “Yes, reboot every week” is checked, user can Automatic Reboot specify “Hour of the day (0-23)”...
  • Page 35 This parameter defines whether the GXW42XX NAT traversal mechanism is activated or not. ● No: Disables NAT traversal, potentially causing connection issues for the ATA if it's behind a NAT router. ● Keep-alive: Periodically sends signals to maintain the NAT mapping for the ATA, preventing disconnection.
  • Page 36 Defines the local RTP port used to listen and transmit RTP packets. The default value is 50000 Local RTP port for Profile 1, 51000 for Profile 2, 52000 for Profile 3 and 53000 for Profile 4. T1 is an estimate of the round-trip time between the client and server transactions. SIP T1 Timeout If the network latency is high, select a larger value for more reliable usage..
  • Page 37 port on the device. Otherwise, they will use the ephemeral port for the connection. This feature Allows to factory reset the device directly through SIP NOTIFY. Allow SIP Factory Reset Disabled by Default. This feature allows users to configure Ignore Alert-Info Header. It is configured to play the Ignore Alert-Info Header default ringtone by ignoring the Alert-Info header.
  • Page 38 Default is No. If this is set to Yes, device will check the server TLS certificate to ensure that Authenticate server certificate domain the Common Name matches the configured SIP server Default is No. If this is set to Yes, device will check the server TLS certificate to ensure that it Authenticate server certificate chain is authorized by a known Certificate Authority Fax Settings...
  • Page 39 iLBC Frame Size Sets the iLBC frame size in 20ms or 30ms iLBC Payload type Default value is 97. Defines payload type for iLBC. The valid range is between 96 and 127. AAL2-G726-16 Payload type Default value is100. Range is from 96 to 127. AAL2-G726-24 Payload type Default value is 99.
  • Page 40 using “Force + x dB” options. But note, when using the Force options, may introduce echo issue. Default is No. If set to “Yes”, device will not use LEC to remove echo from a voice Disable Line Echo Canceller (LEC) communication.
  • Page 41 Allows users to toggle between RFC2543 hold and RFC3261 hold. RFC2543 hold (0.0.0.0) RFC2543 Hold allows user to disable the hold music sent to the other side. RFC3261 (a line) will play the hold music to the other side. Default is No. If set to Yes Call Waiting indication information will not be provided to analog Disable Call Waiting phone connected to this FXS port.
  • Page 42 If set to yes, the phone will play ringback tone when there is no receiving early media RTP Ringback Tone at No Early Media packets. Default value is set to "No" Default value is 20 seconds. In case this feature activated using * codes (*92 code), the call Delayed Call Forward Wait Timeout will be forwarded after this preconfigured amount of time.

  • Page 43: Fxs Ports

    Provision start Feature Default is Yes, and active star code is 99. Play registration id Feature Default is Yes, and active star code is 98. Play port number Enable the port playing feature This feature allows users to use the star code to check the port number the analog phone is Enable playing port number connected Default is Yes, and active star code is 02.

  • Page 44: Saving The Configuration Changes

    Profile Select the corresponding Profile ID (1/2/3/4) Enable FXS (TR-069) Enable or disable the FXS port. Advanced Port Settings Offhook Auto-dial Configure an auto dial number when Offhook. Hunting Group Assign this port to a certain hunting group If configured, device will route the incoming call to designated port by request URI user ID in Request URI Routing ID SIP INVITE.

  • Page 45: Software Upgrade

    Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings. At boot-up, Grandstream devices by default point to Grandstream provisioning server GAPS, based on the unique MAC address of each device, GAPS provision the devices with redirection settings so that they will be redirected to customer’s TFTP or HTTP/HTTPS server for further provisioning.

  • Page 46: Configuration File Download

    4. Configure the Firmware Server Path with the IP address of the PC. 5. Update the change and reboot the unit. Configuration File Download Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP/HTTPS. “Config Server Path”...

  • Page 47: Reset Button

    Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.

  • Page 48: Change Log

    the RECOVERY MODE web page on 192.168.1.234 by your web browser. While attempting to trigger the RECOVERY MODE, do not loose reset button until device enters recovery mode. Admin password is needed to login RECOVERY MODE and to get the respond key if “Lock Keypad update” is set to “Yes”. CHANGE LOG This section documents significant changes from previous versions of GXW42XX user manuals.
  • Page 49 Added new value “Auto” in NAT Traversal. [NAT Traversal] Added support for AVS DTMF Detector Parameters. [DSP DTMF Detector Min Level] [DSP DTMF Detector SNR] [DSP DTMF Detector Deviation] [DSP DTMF Detector Twist] Added option to use P-Early-Media Header. [P-Early-Media Header] Added the ability to force local ringback tone with 180 ringing SDP.
  • Page 50 Added support for new override config file option in “cfgMAC_override.xml”. [Download and Process All Available Config Files]. Firmware version 1.0.9.1 Product Name: GXW4216 V2/GXW4224 V2/GXW4232 V2/GXW4248 V2 Added Password length to support up to 30 Characters. [Web and SSH Access] Firmware version 1.0.7.2 Product Name: GXW4216 V2/GXW4224 V2/GXW4232 V2/GXW4248 V2 Added support to Define the Preferred Provisioning Method.
  • Page 51 Firmware version 1.0.15.2 No major changes. Firmware version 1.0.14.2 No major changes. Firmware version 1.0.13.3 Added support for Send Hook Flash Event Method. [Send Hook Flash Event Method] Firmware version 1.0.11.3 Added support for Israel DST time zone. [Time Zone] Added support for validating subject alternative name when “Validate Server Certificates”...
  • Page 52 Firmware version 1.0.7.3 Added feature “Enable SIP OPTIONS/NOTIFY Keep Alive”. [Enable SIP OPTIONS/NOTIFY Keep Alive] Added feature “Call Record” to download the call history records from Web GUI. [Call Record] Firmware version 1.0.5.43 Added feature Conference Party Hangup Tone. [Conference Party hangup tone] Added feature Inter-port Calling.
  • Page 53 Added the option of [Crypto Life Time] to support RTP settings. Added option [Play busy/reorder tone before Loop Current Disconnect] for Profile 1-4 audio settings. Added the option of [Disable Connected Line ID] to support not display the connected line ID. Added the option of [Flash Digit Control]...

This manual is also suitable for:

Gxw4216Gxw4224Gxw4232Gxw4248