Grandstream Networks GXW42XX series User Manual
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Grandstream Networks GXW42XX series User Manual

Analog ip gateway gxw42 series
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Grandstream Networks, Inc.
Analog IP Gateway GXW42XX series
16, 24, 32 or 48 FXS Ports
GXW42XX User Manual
www.grandstream.com
Firmware Version 1.0.4.4
support@grandstream.com

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Summary of Contents for Grandstream Networks GXW42XX series

  • Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW42XX series 16, 24, 32 or 48 FXS Ports GXW42XX User Manual www.grandstream.com Firmware Version 1.0.4.4 support@grandstream.com...

  • Page 2: Table Of Contents

    SAFETY COMPLIANCE ........................7 WARRANTY ............................8 CONNECT YOUR GXW42XX GATEWAY ..........9 EQUIPMENT PACKAGING ........................9 CONNECT THE GXW42XX ........................9 HTTP://GRANDSTREAM.COM/PRODUCTS/GXW_SERIES/GXW42XX/GUI.ZIP ......9 GXW42XX FEATURES ................14 SOFTWARE FEATURES OVERVIEW ....................14 HARDWARE SPECIFICATION ......................17 GXW42XX LCD MENU ........................18 FIGURE 3: LCD MENUBASIC OPERATIONS .........
  • Page 3 SUPPORT RADIUS PROTOCOL ......................27 CALL FEATURES ..................28 CONFIGURATION GUIDE ................ 30 CONFIGURING GXW42XX VIA VOICE PROMPT ................30 CONFIGURING GXW42XX WITH WEB BROWSER ................30 ACCESS THE WEB CONFIGURATION MENU ................31 IMPORTANT SETTINGS ........................31 NAT SETTINGS ..........................31 DTMF METHODS .........................
  • Page 4 Table 2: Definitions of the GXW Display Panel ..................12 Table 3: GXW42XX Software Features ...................... 14 Table 4: Hardware Specification of GXW42XX series gateways ............... 17 Table 5: Definitions of the GXW Voice Prompts ..................20 Table 6: Call Features Table (Star Code) ....................28 Table 7: Status ............................

  • Page 5: Gnu Gpl Information

    GXW42xx firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GXW42xx user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. CHANGES FROM 1.0.3.9 USER MANUAL ...

  • Page 7: Welcome

    VoIP solution for the small – medium business or enterprise. GATEWAY GXW42XX OVERVIEW The new GXW42XX series has a compact and quiet design and offers superb audio quality, rich feature functionality, strong security protection, and good manageability. It is auto-configurable, remotely manageable and scalable.

  • Page 8: Warranty

    If you purchased the product directly from Grandstream, contact your Grandstream Support for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change the warranty policy without prior notification.

  • Page 9: Connect Your Gxw42Xx Gateway

    “Configuring GXW 42XX with Web Browser” for initial configuration. The GUI pages will guide you through the remaining steps to set-up your gateway. Examples of the GUI Interfaces can be downloaded from: http://grandstream.com/products/gxw_series/gxw42xx/GUI.zip FIRMWARE 1.0.4.4 GXW42XX USER MANUAL PAGE 9 OF 57...
  • Page 10 FIRMWARE 1.0.4.4 GXW42XX USER MANUAL PAGE 10 OF 57...

  • Page 11: Figure 1: Diagram Of Gxw4216/24/32/48 Panel

    FIGURE 1: DIAGRAM OF GXW4216/24/32/48 PANEL TABLE 1: DEFINITIONS OF THE GXW CONNECTORS Ethernet port Connect to the internal LAN network or router RESET Factory Reset button. Press and hold for a while to reset factory default settings. DC IN Power adapter connection Analog port Connect to analog phones / fax machines with an RJ21 to RJ11 cable...

  • Page 12: Table 2: Definitions Of The Gxw Display Panel

    Note: Once the GXW42XX is turned on and configured, the front display panel indicates the status of the unit. TABLE 2: DEFINITIONS OF THE GXW DISPLAY PANEL Act LED Remains ON if plug the network cable. LINK LED Indicates Ethernet port activity. FXS LED Indicate status of the respective FXS Ports on the back panel Busy - ON (Solid Green)

  • Page 13: Figure 2: 50 Pin Telco Connector

    RING24 TIP24 FIGURE 2: 50 PIN TELCO CONNECTOR NOTE:  For GXW4216, only first 16 pairs are connected.  For GXW4232, first 24 pairs on 1 RJ21 connector and first 8 pairs on the 2 RJ21 connector are connected.  For GXW4224 and GXW4248, the last pair of pin 25 and 50 on each RJ21 is not connected.

  • Page 14: Gxw42Xx Features

    GXW42XX FEATURES The GXW42XX is a next generation IP voice gateway that is interoperable and compatible with leading IP-PBXs, Softswitches and SIP platforms. The GXW42XX FXS gateway is auto-configurable, remotely manageable and scalable. The GXW42XX gateways come in four models - the GXW4216, GXW4224, GXW4232 and GXW4248, each offering superb voice quality, traditional telephony functionality, easy deployment, and 16, 24, 32 and 48 FXS ports respectively.
  • Page 15 Concurrent Calls (except when using SRTP) Voice over Voice Activity Voice Activity Voice Activity Voice Activity Packet Detection (VAD) with Detection (VAD) with Detection (VAD) with Detection (VAD) with Capabilities CNG (comfort noise CNG (comfort noise CNG (comfort noise CNG (comfort noise generation) and PLC generation) and PLC generation) and PLC...
  • Page 16 header header header header DHCP DHCP Client only DHCP Client only DHCP Client only DHCP Client only Server/Client Fax over IP T.38 compliant Group T.38 compliant Group T.38 compliant Group T.38 compliant Group 3 Fax Relay up to 3 Fax Relay up to 3 Fax Relay up to 3 Fax Relay up to 14.4kpbs and auto-...

  • Page 17: Hardware Specification

    PPPoE, STUN PPPoE, STUN PPPoE, STUN PPPoE, STUN HARDWARE SPECIFICATION The hardware specifications of the GXW FXS series are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW42XX SERIES GATEWAYS GXW4216 GXW4224 GXW4232 GXW4248 Telephone Interface 16 RJ11 Ports/...

  • Page 18: Gxw42Xx Lcd Menu

    EN55022/EN55024 and FCC part15 Class B Safety Compliance FCC, CE, C-Tick GXW42XX LCD MENU The GXW42XX gateway series includes a small LCD screen for the display of basic information. The LCD has a display area of 128x32 pixels, which will allow for 2 lines of text with a 16px height limitation per line. The LCD menu is showed as Figure 3: LCD Menu.

  • Page 19: Figure 3: Lcd Menu

    FIGURE 3: LCD MENU FIRMWARE 1.0.4.4 GXW42XX USER MANUAL PAGE 19 OF 57...

  • Page 20: Basic Operations

    BASIC OPERATIONS UNDERSTANDING GXW VOICE PROMPTS GXW42XX has a built-in voice prompt menu for simple device configuration. To enter the voice prompt menu, press *** on the standard analog phone connected to any FXS port. TABLE 5: DEFINITIONS OF THE GXW VOICE PROMPTS User’s Options Menu Voice Prompt...

  • Page 21: Placing A Phone Call

    “9” to toggle between TFTP and HTTP Firmware Version Firmware version information. Firmware upgrade mode. Enter “9” to rotate among the following Firmware Upgrade three options: always check check when pre/suffix changes never upgrade “Direct IP Calling” Enter the target IP address to make a direct IP call, after dial tone.

  • Page 22: Direct Ip Calls

    Examples: 1. Dial a number (e.g. (626) 666-7890), first enter the prefix number (usually 1+ or international code) followed by the phone number. Press # or wait for 4 seconds. Check with your VoIP service provider for further details on prefix numbers. DIRECT IP CALLS Direct IP calling allows two parties, that is, a FXS Port with an analog phone and another VoIP Device, to talk to each other in an ad hoc fashion without a SIP proxy.

  • Page 23: Call Hold

    *47 or Voice Prompt with option 047, then 192*168*0*160*5062 followed by pressing the “#” key if it is configured as a send key or wait for 4 seconds. CALL HOLD Place a call on hold by pressing the “flash” button on the analog phone (if the phone has that button). Press the “flash”...

  • Page 24: Attended Transfer

    ATTENDED TRANSFER Assume that Caller A and B are in conversation. Caller A wants to Attend Transfer B to C: 1. Caller A presses FLASH on the analog phone for dial tone. 2. Caller A then dials Caller C’s number followed by # (or wait for 4 seconds). 3.
  • Page 25 One additional and popular way to use the Hunting Group feature is called “multiplexed analog lines”. In this configuration, a legacy PBX system with 8 FXO trunks can be connected to 8 GXW 42xx ports configured as a Hunting Group. The GXW can be registered to a SIP server provider using only one phone number.

  • Page 26: Inter-Port Calling

    of the same Hunting group. Needless to say, those members of the same Hunting group may not be sequential ports. In following example ports 3, 5 and 7 tied to SIP Account configured in Port #1 marked as “Active”, and ports 4,6,8 tied to SIP Account configured in Port #2 marked as “Active” as well. Example of not sequential configuration of a multiple Hunting Group: FXS Port #1: SIP UserID and Authenticate ID entered, Hunting group set to "Active"...

  • Page 27: Sending And Receiving Fax

    corresponding to the port number. For example the user connected to port 1 can be reached by dialing *** and 701; the user connected to port 24 can be reached by dialing *** 724. SENDING AND RECEIVING FAX GXW42XX supports fax in two modes: 1) T.38 (Fax over IP) and 2) Fax Pass through. T.38 is the preferred method because it is more reliable and works well in most network conditions.

  • Page 28: Call Features

    CALL FEATURES GXW42XX supports the traditional telephony features available in a PBX as well as additional advanced telephony features. TABLE 6: CALL FEATURES TABLE (STAR CODE) Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726- r40), *027201 (iLBC) Disable LEC (pe call) Dial “*03”...
  • Page 29 Busy Call Forward: Dial “*90” and then the forwarding number followed by “#”. Wait for dial tone then hang up. Cancel Busy Call Forward: dial “*91”. Wait for dial tone. Hang up. Delayed Call Forward: Dial “*92” and then the forwarding number followed by “#”. Wait for dial tone then hang up.

  • Page 30: Configuration Guide

    1) always check, 2) check when pre/suffix changes, and 3) never upgrade CONFIGURING GXW42XX WITH WEB BROWSER The GXW42XX series gateway has an embedded Web server that allows users to configure the GXW42XX through a web browser. It has language support to English, Chinese, French, and Spanish.

  • Page 31: Access The Web Configuration Menu

    User and administrator is “123” and “admin” respectively. Only an administrator can access the “ADVANCED SETTING”, “Profile 1~4”, and “FXS PORTs” configuration pages. Please reference the GUI pages using the following link: http://grandstream.com/products/gxw_series/gxw42xx/GUI.zip IMPORTANT SETTINGS The end-user must configure the following settings according to the local environment.

  • Page 32: Dtmf Methods

    1. STUN Server (under Advanced Settings webpage) Enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank. 2.

  • Page 33: Table 7: Status

     PROFILE - AUDIO SETTINGS: DTMF, Vocoder, and Analog Line settings can be configured here for each port. Additional functions available to administrators are:  MAINTENANCE: Full settings for network, upgrade/provisioning, TR-069, Security and Syslog.  ADVANCED SETTINGS: To set advanced Ring Tongs, FXO Failover, and System Features. ...

  • Page 34: Table 8: Maintenance

    Port Status Displays relevant information regarding the individual FXS ports. Example: Port Hook SIP Registration DND Forward Busy Forward Delayed Forward FXS1 On Hook Registered FXS2 Off Hook Registered FXS3 On Hook Not Registered FXS4 On Hook Registered FXS… … …...
  • Page 35 IP address or domain name of configuration server. The server hosts a copy of the configuration Path file to be installed on the gateway. The default server is: fm.grandstream.com/gs Firmware File Default is blank. If configured, GXW42XX will request firmware file with the prefix. This setting is Prefix useful for Internet Telephone Service Providers.
  • Page 36 Choose “Yes” to enable automatic upgrade and provisioning. When set to No, GXW42XX will Automatic Upgrade only do upgrade once at boot up. When “Check every day” or “Check every week” is checked, user can specify “Hour of the day (0- 23)”...
  • Page 37 SIP TLS The GXW42XX series supports SIP over TLS. It has built-in private key and SSL Certificate certificate. The user specified SSL certificate used for SIP over TLS is in X.509 format. SIP TLS Private You may also customize the SIP TLS Private Key. The user specified SIP TLS private key used for SIP over TLS is in X.509 format.
  • Page 38 RADIUS Timeout Default is 2 RADIUS Retry Default is 3 Download Device Allows user to download and save a text file containing all the P values of each setting as configured at that point on the unit. (Note: For Security Reasons, all Passwords won’t be Configuration Downloaded) Date and Time...

  • Page 39: Table 9: Advanced Settings

    Syslog Level Select the GXW42XX to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: product model/version on boot up (INFO level) NAT related info (INFO level) sent or received SIP message (DEBUG level) SIP message summary (INFO level) inbound and outbound calls (INFO level)

  • Page 40: Table 10: Profiles

    Call Progress Using these settings, user can configure tone frequencies according to user preference. By Tones default, the tones are set to North American frequencies. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds. ONis the period of ringing (ON time in ms) while OFF is the period of silence.
  • Page 41 Profile Active When set to Yes, the SIP Profile is activated. SIP Server’s IP address or Domain name provided by VoIP service provider. SIP Server Failover SIP Server’s IP address or Domain name provided by VoIP Service provider. This Failover SIP Server server will be used if the Primary SIP server becomes unavailable.
  • Page 42 NAT Traversal This parameter defines whether the GXW42XX NAT traversal mechanism is activated or not. If activated (by choosing “STUN”) and a STUN server is also specified, then the GXW42XX performs according to the STUN client specification. Under this mode, the embedded STUN client will detect if and what type of firewall/NAT is being used.
  • Page 43 SIP Settings - Session Timer Session Grandstream implemented SIP Session Timer. The session timer extension enables SIP sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. When the Expiration session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated.
  • Page 44 If selecting “Yes” the phone will use session timer when it makes outbound calls if remote party Caller Request Timer supports session timer. If selecting “Yes” the phone will use session timer when it receives inbound calls with session Callee Request Timer timer request.
  • Page 45 Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon completition Send Re-INVITE After Fax of Fax to continue session in audio only. Completion If set to “Yes”, device will send an Re-INVITE after Fax tone is detected, disabling will only work Send Re-INVITE After Fax Tone under Broadsoft feature.
  • Page 46 AAL2-G726-32 Default value is 104. Range is from 96 to 127. Payload type AAL2-G726-40 Default value is 103. Range is from 96 to 127. Payload type Default is No. If set to “Yes”, device will include only the first match vocoder in its 200OK Use First Matching Vocoder response, otherwise it will include all match vocoders in same order received in INVITE.
  • Page 47 Enable Hook If no, flash will be treated as an on hook event. Flash Hook Flash timing Sets the minimum/maximum time the phone is on hook before being detected as a hook flash. (Minimum)/ The range is 40 to 2000 milliseconds (Maximum) On Hook Timing Sets the time required to detect that the phone is on hook.
  • Page 48 Dial Plan Dial Plan Rules: Accept Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d Grammar: x - any digit from 0-9; xx+ - at least 2 digits number; xx – at least 2 digits number; ^ - exclude; [3-5] - any digit of 3, 4, or 5; [147] - any digit 1, 4, or 7;...
  • Page 49 Allows users to configure the “#” key as the “Send” (or “Dial”) key. If set to “Yes”, “#” will send Use # as Dial Key the number. In this case, this key is essentially equivalent to the “Dial” key. If set to “No”, this “#”...
  • Page 50 Send Hook Flash Default is No. If set to yes, flash will be sent as a DTMF event. Event Ring Timeout Incoming call will stop ringing when not picked up given a specific period of time. Delayed Call Default value is 20 seconds. In case this feature activated using * codes (*92 code), the call Forward Wait will be forwarded after this preconfigured amount of time.

  • Page 51: Saving The Configuration Changes

    After user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the gateway after saving changes. FIRMWARE 1.0.4.4...

  • Page 52: Rebooting From Remote

    TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual Grandstream device for firmware upgrade, remote reboot, etc. Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings.

  • Page 53: Software Upgrade

    CONFIGURATION GUIDE section for instructions. If the server is in FQDN format, it must be set via the web configuration interface.  Grandstream recommends end-user use the Grandstream HTTP server. Its address can be found http://www.grandstream.com/support/firmware . Currently the HTTP firmware server URL is firmware.grandstream.com.

  • Page 54: Instructions For Local Firmware Upgrade

    When a Grandstream device boots up or reboots, it will issue a request for a configuration file “cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e., “cfg000b820102ab”. In addition, device will also requests a XML configuration file “cfgxxxxxxxxxxxx.xml”.

  • Page 55: Firmware And Configuration File Prefix And Postfix

    FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX Firmware Prefix and Postfix allows device to download the firmware name with the matching Prefix and Postfix. This makes it possible to store ALL of the firmwares with different version in one single directory. Similarly, Config File Prefix and Postfix allows device to download the configuration file with the matching Prefix and Postfix.

  • Page 56: Restore Factory Default Setting

    Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.

  • Page 57: Firmware 1.0.4.4 Gxw42Xx User Manual

    22 (press the “2” key twice, “A” will show on the LCD) 2222 33 (press the “3” key twice, “D” will show on the LCD) 3333 For example: if the MAC address is 000b8200e395, it should be keyed in as “0002228200333395”. NOTE: 1.

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