Getting Technical Help - Brocade Communications Systems Brocade 6520 Hardware Reference Manual

For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
For information about the Ethernet industry, visit the Internet Engineering Task Force website:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
3. World Wide Name (WWN)
Brocade 6520 Hardware Reference Manual
53-1002705-01
http://www.fibrechannel.org
http://www.ietf.org
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
Syslog message logs
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
'   "! &'
FT00X0054E9
The serial number label is located on the switch ID pull-out tab located inside the chassis on
the port side on the left.
Use the wwn command to display the switch WWN.
If you cannot use the wwn command because the switch is inoperable, you can get the WWN
from the same place as the serial number.
xi