Elo TouchSystems D-Series User Manual
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Elo TouchSystems D-Series User Manual

Lcd multi-function touchcomputer
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D-Series Touchcomputer User Guide
D-Series LCD Multi-function Touchcomputer
[Model D-Series Rev.C]

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Summary of Contents for Elo TouchSystems D-Series

  • Page 1 D-Series Touchcomputer User Guide D-Series LCD Multi-function Touchcomputer [Model D-Series Rev.C]...
  • Page 2 TE Touch Solutions D-Series Touchcomputer User Guide Multi-function Touchcomputer Revision A SW 601864 Elo TouchSystems 1-800-ELOTOUCH (1-800-356-8682) www.elotouch.com...
  • Page 3 Copyright © 2011 Tyco Electronics Corporation, a TE Connectivity Ltd. Company. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Tyco Electronics Corporation.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1: Setup..................1 Unpacking Your Touchcomputer ....................1 Adjusting the Display ........................2 Setting Up the Operating System.....................2 Calibrating the Touchscreen ......................9 Securing the Base...........................11 Advertising Brackets........................11 Chapter 2: Operation ................13 On-Screen Display (OSD) ......................14 LED Functionality .........................15 Using the Input/Output Panel......................17 Chapter 3: Options and Upgrades ............
  • Page 5 Regulatory Information................50 Warranty ....................53 15D1 T OUCHCOMPUTER UIDE...

  • Page 6: Chapter 1: Setup

    C H A P T E R SETUP This chapter discusses how to set up and test your touchcomputer. For information on peripheral options, refer to Chapter 3, “Options and Upgrades.” Unpacking Your Touchcomputer Check that the following items are present and in good condition: Power cable US/Canada Power cable Europe Touchcomputer...

  • Page 7: Adjusting The Display

    Adjusting the Display The display screen can be adjusted from 0 to 60 degrees, as shown below. To prevent tipping or dropping, be sure to hold the base when adjusting CAUTION: the display. Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes.
  • Page 8 3. Click Customize. The Regional and Language Options window appears. Select the Languages tab. 4. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” 5. Select the Regional Options tab. 6.
  • Page 9 7. Click Apply. 8. Select your location from the drop-down list in the Locations pane. 9. Click OK. 15D1 T OUCHCOMPUTER UIDE...
  • Page 10 1. After the TE logo shows up, press F8 several times to enter Advanced Boot Options. 2. Select Repair your computer. 3. Click Next OK (Shall not have password) Click Elo Touch System Tool. 4. The following User Interface will be presented: 15D1 T OUCHCOMPUTER UIDE...
  • Page 11 5. Click Inject, and the following window will pop out. 6. Click the drop-down list and select the preference language. 7. Click Inject Selected Language 8. The following window will be presented: 15D1 T OUCHCOMPUTER UIDE...
  • Page 12 9. After the language package is installed correctly, press any key to exit this window. 10. Click Exit Exit Restart Selecting the Region (For Windows 7 Only) When the following window appears, you can change the country, time and currency, and keyboard layout of the touchcomputer. After making any changes, click Next to continue.
  • Page 13 Choosing the Computer Name (For Windows 7 Only) When the following window appears, you can choose a computer name of the touchcomputer. After making any changes, click Next to continue. Selecting the Update Options (For Windows 7 Only) When the following window appears, you can select one of the update options of the touchcomputer.

  • Page 14: Calibrating The Touchscreen

    After making any changes, click Next to continue. Reviewing the Time and Date Settings (For Windows 7 Only) When the following window appears, you can set up the time and date of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer.
  • Page 15 Click the Align button. This launches the calibration program. The window shown below opens. Follow the instructions to calibrate the touchscreen. 15D1 T OUCHCOMPUTER UIDE...

  • Page 16: Securing The Base

    Securing the Base There are two mounting options for the D-Series touchcomputer. In both cases, the base must be mounted on a horizontal surface. Option 1: Secure from below. Use the four pretapped holes to secure the touchcomputer from below the mounting surface. The holes are designed to work with ISO metric m6 screws. These screws are not contained in the package, but should be readily available at any hardware store.
  • Page 17 To install these brackets, simply push them onto the sides of the back door of the D-Series touchcomputer, as shown in the figure below. Then insert the advertising material as shown below. 15D1 T OUCHCOMPUTER UIDE...

  • Page 18: Chapter 2: Operation

    C H A P T E R OPERATION This chapter describes how to control the On-Screen Display (OSD), power buttons, and I/O panel. All adjustments made to the OSD and power controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure.

  • Page 19: On-Screen Display (Osd)

    On-Screen Display (OSD) OSD Menu 1. To display the OSD Menu, press the Menu button. Press the RIGHT button or LEFT button to toggle and the SELECT button to select from the different OSD sub-menus and functions. 2. When the function you want to change is shown, press the SELECT button. 3.

  • Page 20: Led Functionality

    Feature Description Language Changes language to English, French, Italian, German, Spanish, Japanese, Simplified Chinese, or Traditional Chinese. Recall Sets color recall and recall defaults. Restores original factory settings. Miscellaneous Adjusts sharpness, enables/disables DDCCI function. • Sharpness: Adjusts sharpness of video. Exit Exits the OSD.
  • Page 21 Head Power Status LED The head power status is indicated by a different LED, which is located at the lower edge of the head (#3 in figure on page 13). LED Color to Observer State No input power to head — Off mode Input power present, power switch off —...

  • Page 22: Using The Input/Output Panel

    Using the Input/Output Panel To access the input/output (I/O) ports, open the cable cover door on the left side of the unit, as shown below. Optional security screw Opening for cables The touchcomputer provides a number of input and output interfaces for connecting a wide variety of compliant devices as shown in the following figure.
  • Page 23 15D1 T OUCHCOMPUTER UIDE...
  • Page 24 Number Port Description Audio Audio in (left), out (center), mic (right) • Audio In • Audio Out: One 3.5mm stereo audio output jack for connecting headphones or external powered speakers • Microphone Input: One 3.5mm microphone input jack for connecting an external microphone Ethernet One RJ45 Ethernet port providing LAN capabilities 3, 9, 10...

  • Page 25: Chapter 3: Options And Upgrades

    C H A P T E R OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral, complete installation and setup instructions are provided with the field-installable kits. The following peripherals are available in field-installable kits: Magnetic stripe reader (MSR) Customer display Fingerprint reader (FPR) Barcode scanner (1-D or omni-directional/2-D)

  • Page 26: Magnetic Stripe Reader (Msr)

    Magnetic stripe Barcode reader (MSR) scanner Fingerprint reader (FPR) Magnetic Stripe Reader (MSR) You can add a magnetic stripe reader (MSR) to the D-Series touchcomputer using a USB port located on the display head. The MSR is a USB 2.0 device that reads all three data stripes on standard credit cards or driver’s licenses conforming to ISO/ANSI standards.
  • Page 27 • Fully supports USB 2.0 • Part number: E145919 Testing the MSR Testing in USB MSR Keyboard (KB) Emulation Mode 1. Open the Notepad application (click Start > Accessories > Notepad). 2. Slide the card through the MSR and verify that the data is displayed in the application window.

  • Page 28: Customer Display

    2. Slide a card through the MSR and verify that the data is displayed in the application window. 3. If the card ID appears in the Reader Output window, the reader is functioning. Customer Display You can optionally add a customer display to the D-Series touchcomputer. Each display has two lines of 20 characters (2x20 VFD).

  • Page 29: Fingerprint Reader (Fpr)

    Feature Description Display type Vacuum fluorescent display Display color Green Display pattern 5 x 7 dot matrix Brightness 350-600 cd/m Characters available 95 alphanumeric & 32 international characters Dot size (X x Y) 0.86 x 1.2 mm Font size 5.5(W) x 10.5(H) Character number 20 characters by 2 lines, for a 5 x 7 dot matrix font Interface...

  • Page 30: Barcode Scanner

    Testing the FPR 1. Double-click the Fingerprint Reader Test icon to start the test application. 2. Place your finger on the fingerprint reader sensor and verify that the image of your fingerprint is displayed on the application window. Barcode Scanner There are two types of optional USB barcode scanners: 1-D or omni-directional.
  • Page 31 • Visible laser diode operating at 650nm • 100+ scans/sec. • RoHS-compliant • Part number: E946856 Omni-directional scanner specifications: • Ability to generate omni-directional scanning pattern • Maximum performance • 2-D scanning ability (PDF417, MicroPDF) • USB powered • Easy communication between host and scanner •...
  • Page 32 2. Now scan the barcode below to change the scanning pattern. Using this scanning pattern allows you to read 2-D barcodes (you can still read 1-D barcodes). Testing the Barcode Scanner 1. Determine which port the barcode scanner is using: a.
  • Page 33 COM value USB serial port 2. From the EloTouchSystems link on the desktop, go to “Peripherals\Barcode Scanner Drivers and Apps” and double-click the Barcode Scanner Test icon to start the SSIContainer application. Connect button Port field 3. Change the Port field value to match the value you retrieved from the Device Manager.
  • Page 34 Param Number Permanent Param Change New Value 5. In the box labeled Param Number, enter the value 238. 6. In the box labeled New Value, enter the value 1. 7. Check the box labeled Permanent Param Change. 8. Scan a barcode (sample given below). The scanned data should appear in the “Messages”...

  • Page 35: Usb Wireless Adapter

    USB Wireless Adapter A wireless USB adapter can be installed as an option in the D-Series touchcomputer to provide wireless LAN capabilities. Typical specifications for the wireless card are: • USB 2.0 interface • 802.11 B/G/N compliant • Support for Windows XP, Windows Vista 32, Windows POSReady 2009 and Windows 7 •...

  • Page 36: Rear-Facing Lcd Monitor Bracket Kit

    Rear-facing LCD Monitor Bracket Kit A rear-facing LCD monitor mounting bracket kit can be installed as an option on the D-Series touchcomputer to provide the second display through DVI-D display interface. The compatibility requirements for the rear-facing monitor bracket are as below: Maximum weight: 3.3lbs (1.5Kg) Mounting Holes: 75mm x 75mm per VESA MIS-D 75...
  • Page 37 Cash Drawer Port We provide a standard RJ11 port to attach a cash drawer. Testing the Cash Drawer Port 1. Connect the cash drawer to the touchcomputer using a cable with the correct wiring definition. 2. In the EloTouchSystems link on the desktop, go to “Peripherals\Cash Drawer”...

  • Page 38: Chapter 4: Safety And Maintenance

    C H A P T E R SAFETY AND MAINTENANCE Safety Here is some important information on the proper setup and maintenance of your touchcomputer. To reduce the risk of electric shock, follow all safety notices and never open the touchcomputer case.

  • Page 39: Care And Handling

    Care and Handling The following tips help keep your touchcomputer functioning at the optimal level. To avoid risk of electric shock, do not disassemble the power adapter or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning.
  • Page 40 WEEE Directive In the European Union, the Waste Electrical and Electronic Equipment (WEEE) directive label shown to the left indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility for recovery and recycling.

  • Page 41: Recovering The Operating System

    Recovering the Operating System If for any reason the touchcomputer’s operating system and software need to be recovered TO FACTORY SETTINGS, there are two ways you can recover your system: I) Use the Elo recovery utility (included in POSReady 2009, Windows 7, and some Windows XP systems) *Windows XP users: If your system does not have a recovery partition, please follow the steps in section II to recover your system using the...
  • Page 42 OK (Default is no password but once you create the new account or password, please use new account or password to log in recovery environment) Elo Touch System Tool 4. The following User Interface will be presented: 15D1 T OUCHCOMPUTER...
  • Page 43 5. Click Recover Start Recovery Process 6. Once completed, click Exit Recovery Process Exit. The system will restart automatically. 15D1 T OUCHCOMPUTER UIDE...
  • Page 44 II) Use the Elo recovery DVD (Some Windows XP versions include a recovery DVD; for these systems there is no recovery partition on the HDD, so you must follow the following procedure to recovery the system. Some Windows XP versions, and ALL POSReady 2009 and Windows 7 touchcomputers come with the built-in recovery partition on the installed HDD;...
  • Page 45 6. Once you see the “Command Prompt” window to start the recovery process type: • “pos9” to start the recovery process for POSReady 2009/Windows XP. * Note: If your system came with Windows XP, it will automatically be re-installed; if your system came with POSReady 2009, it will automatically be re-installed;...
  • Page 46 7. Then press “Enter”. 8. Follow the on-screen instructions to complete the recovery. 9. Once you are prompted to reboot: • Remove the recovery DVD from your DVD drive • Shut down your touchcomputer by pressing and holding the power button for 5 seconds •...

  • Page 47: Reassigning Com Ports After System Recovery

    Reassigning COM Ports after System Recovery (The section is required once you recovered your system either from recovery partition or  DVD)  • Instructions to reassign the USB Serial Port(s)  1. For POSReady 2009, right click on the “Computer”icon on the desktop    Left click “Properties”   Then “Hardware”   Then “Device Manager”.   For Windows 7, right click on the “Computer” icon on the desktop   Left  click “Properties”   Then “Device Manager”.      15D1 T OUCHCOMPUTER UIDE...
  • Page 48     2. Double click the “Ports (COM & LPT)” and verify that all of the “USB Serial  Port” settings are IDENTICAL to the following table:    Description  Location  USB Serial Port (COM3)  On USB Serial Converter A  USB Serial Port (COM4)  On USB Serial Converter B    3. If they are not, and you see the assignments as shown below, then the   operating system has reassigned these serial ports. You need to re‐assign  (correct) them manually.   15D1 T OUCHCOMPUTER UIDE...
  • Page 49     Normally, even if the operating system reassigns these serial ports, they  are still in order. In this case, you should re‐assign them as shown in the  following table.    Original one  Change to  USB Serial Port (COM5)  USB Serial Port (COM3)  USB Serial Port (COM6)  USB Serial Port (COM4)    Thus, the settings for these USB Serial Ports should begin at COM3 and  end at COM4 in order.      4. To re‐assign them, please follow the instructions below:      Double click the port you need to change. In this case, it is COM5.  15D1 T OUCHCOMPUTER UIDE...
  • Page 50     COM5 is the 1  port of these USB serial ports so the “Location:” should  be “on USB Serial Converter A”. Please assign this serial port to COM3.  (COM4 for the USB Serial Converter B).    Change to COM3 Location Information        Select “Port Settings”   Click “Advanced…”   15D1 T OUCHCOMPUTER UIDE...
  • Page 51       In this case, select COM3 from the drop‐down menu   click OK   OK  back to the Device Manager.          Follow the same steps to accomplish these settings for other ports.    15D1 T OUCHCOMPUTER UIDE...
  • Page 52   After completing the above steps, right click on “Ports (COM & LPT)” and  click Scan for hardware changes.        5. This should result in the following assignments:   COM3 location:  USB Serial Converter A  COM4 location:  USB Serial Converter B     • If not, please repeat steps 1‐5.    15D1 T OUCHCOMPUTER UIDE...

  • Page 53: Chapter 5: Technical Support

    C H A P T E R TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer: The touchcomputer The web The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button.

  • Page 54: Using The Phone

    Using the Phone For technical support, see the table at the end of the user guide for contact information. 15D1 T OUCHCOMPUTER UIDE...

  • Page 55: Regulatory Information

    REGULATORY INFORMATION I. Electrical Safety Information A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein may result in improper operation, damage to the equipment, invalidation of warranty, or a fire hazard if the requirements are not followed.
  • Page 56 C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards: This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards:...
  • Page 57 iv) Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.) vi) Plug the digital device into only a grounded outlet receptacle.
  • Page 58 WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. With the exception of the negotiated warranty periods; the warranty for the touchcomputer and components of the product is 3 years.
  • Page 59 THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE.

  • Page 60: Product Information

    www.elotouch.com Get the latest... • Product information • Specifications • News on upcoming events • Press release • Software drivers • Touchcomputer Newsletter Getting in Touch with Elo To find out more about Elo’s extensive range of touch solutions, visit our Website at www.elotouch.com or simply call the office nearest you: North America Europe...

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