Chapter 5: Technical Support; Solutions To Common Problems - Elo TouchSystems 1517L User Manual

Chapter 5: Technical Support

If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions
Customer Service.

Solutions to Common Problems

Problem
The touchmonitor does not respond when
turning on the system
Monitor display is dim
Monitor display is blank
Monitor displays an "Out Of Range"
message
Monitor display image looks strange
Touch functionality doesn't work
The OSD buttons or power button does not
respond when pressed
Suggested Troubleshooting
Check that the DC power adaptor is properly
connected.
Verify the DC power adaptor is functioning.
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscreen to
see if the image reappears.
Check that the signal source device is turned on.
Check that that there are no loose cable connections.
Adjust your computer's resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Adjust your computer's resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor (see website for specifications)
Use the Auto Adjust function in the OSD
Verify your PC has the latest Elo drivers installed.
Perform the calibration routine provided with the
latest Elo drivers.
Check to see if the OSD lock or power lock functions
are on
User Manual: 1517L, 1717L
SW601708 Rev A, Page 18 of 27