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Other
Information
Option
Ih
1.
We will send a replacement
unit to our exchange
point.
2.
The exchange
location will notify you of its arrival.
3.
Take your unit and evidence
of purchase
date, such as a bill of sale, to the exchange
location and you will be
provided
the new or refurbished
unit. Please retain all accessories
such as the remote control hand unit.
4.
If the repairs are covered by your warranty,
you will not be billed.
Thomson
assumes
no responsibility
for warranty
shipments
from the customer
to the factory
if not
shipped
in the manner
prescribed
by Thomson.
Return transportation,
storage,
handling
and insurance
costs are your responsibility.
We accept
no
responsibility
in case of damage or loss.
To receive a replacement
unit after we have received your unit:
•
Write the RA number
on the outside of the carton used to return the unit. Make sure you insure your shipnmnt
in case of damage or loss.
•
Carefully pack the unit using the original box and packing
material if possible. Please retain all accessories
that
were included
with your unit such as the remote control hand unit.
,,
Include with the shipment:
1.
Evidence of purchase
date, such as a bill of sale, to verify your unit's warranty eligibility.
2.
A brief note describing
your unit's problem.
3.
Your name, address and phone number.
•
The representative
will advise the address to mail a cashier's check or money order for payment if there are
any out of warranty labor or parts charges, and you elect not to use your credit card.
•
After we receive your product, a new or refurbished
unit will be shipped
to you.
What your warranty
does not cover:
•
Acts of God, such as but not limited to lightning damage.
•
Adjustment of customer
controls.
•
Damage from misuse or neglect.
•
A unit that has been modified or incorporated
into other products
or is used for institutional
or other
commercial
purposes.
•
Batteries.
•
Units purchased
or serviced outside the U.S.A.
•
Shipping
damage if the unit was not packed and shipped
in the manner prescribed
by Thomson.
•
Storage fees may be charged by the exchange
point if you fail to pickup the replacement
unit in a timely
manner.
Product Registration:
•
Please complete
and mail the Product Registration Card packed with your DVD product. It will make it easier
to contact you should it ever be necessary.
The return of the card is not required for warranty coverage.
How state law relates to warranty:
•
This warranty gives you specific legal rights and you may have other rights that vary from state to state.
If you purchased your product outside the United
States:
•
This warranty does not apply. See your dealer for warranty information.
Chapter 6
85
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