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Limited Warranty RCA Digital Video Disc (DVD) Player
What your warranty
covers:
•
Any defect in materials or workmanship.
For how long after your purchase:
•
90 days - Unit exchange,
which includes parts and labor.
•
91 days to 1 year - Unit exchange,
which includes parts only; you pay the labor.
•
The warranty for rental units begins with the first rental or 45 days from date of shipment
to the rental firm,
whichever
comes first.
What we will do:
During the initial 90 days:
Exchange
the DVD unit with a new or, at our option, refurbished
unit.
After the 90 days and within
one year:
Exchange
the DVD unit with a new or, at our option, refurbished
unit. We will bill you a flat exchange
charge to replace a defective unit. This charge covers the labor cost for its repair.
How you get service:
•
Call 1-800-311-9263 and have your unit's date of purchase
and model/serial
number
ready. The model/serial
number
information
is on the back of your unit.
•
A representative
will troubleshoot
your problem
over the phone.
•
If the representative
determines
that you should receive a replacement
unit you will be provided with a
Return Authorization
(RA) number
and the location of a nearby exchange
point if one exists. No returns will
be accepted
without
the RA number.
To receive a replacement
unit before you return yours:
Option
h
1.
Provide your Discover, Mastercard
or Visa account number
and expiration
date to your phone representative.
This is for security purposes
only and your account will not be charged at this time.
2.
We will send you a replacement
unit.
3.
If you return the unit to us within 14 days from the date you were provided
a RA number, only items not
covered by warranty will be charged to your account.
If your unit is not received within 14 days, the
suggested
retail value of the receiver will be charged
to your credit card. This amount will be credited, less a
$10 handling
fee, if the unit is subsequently
received.
4.
Ship your defective unit back to us using the replacement
unit's carton. Shipping instmclions
will be
included
on the carton along with your RA number which will allow you to easily ship the unit back to us.
Make sure you insure your shipment
in case of damage or loss. Include with the shipment:
•
Evidence
of purchase
date such as a bill of sale.
•
A brief note describing
your unit's problem.
•
Your name, address and phone number.
84
Chapter 6
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