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Youcanreach Thomson atthe
followingnumber:
800-283-6503
(Toll free inside U.S.A.)
Our toll-free Camcorder
number
operates from 8 a.m. to 5 p.m., CST
Monday - Friday
for U.S. customers
only
Thomson provides
a toll-free telephone
number to help you with any problems you
may encounter
with your camcorder.
Many
can be diagnosed
over the phone, and if
necessary,
repair or replacement
will be
arranged.
Please have your camcorder model/
serial number and date of purchase
ready
when you call. If your unit is out of warranty,
we will quote the cost of a repair or
replacement
unit to you.
Returning
equipment
to Thomson
for
If we are unable to resolve your problem over
the phone, we will gladly service your unit or
exchange
it for a new or refurbished
camcorder.
Refer to the limited warranty on
the reverse side to learn about your specific
fights and responsibilities.
repair or exchange
Always consult Thomson and get a Return
Authorization
number before returning
anything!
Obtain a Return Authorization
(RA) number from the telephone
representative
before returning
your
equipment
to avoid delays, accounting
errors,
or even loss of your unit.
Important
information
to customers
who ship defective equipment
to
Thomson
Consumer
Electronics
The Thomson
representative
who authorized
the return of your equipment
will give you an
RA number
over the phone.
They will also
provide you with instructions
on where and
how to return your Camcorder.
Write the
number in large, clear characters
on the
outside of the box. To avoid confusion
and
misunderstandings,
shipments
without an RA
number clearly visible on the outside of the
box will be returned to you at your expense.
Include a brief note describing
the problem
and any conversations
about the problem you
have had with Thomson
personnel.
Include your name, address and model/serial
number of your Camcorder.
These numbers
are located on the bottom of your unit.
If your Camcorder
is within the warranty
period, please provide a copy of the bill of sale
to verify purchase date.
Use the original box
and packing material to protect the equipment
from damage in shipment.
For your protection,
insure all shipments for
fullreplacement
value and use a reliable
shipper. Thomson
assumes no responsibility
for warranty shipments
from the customer
to
the factory if not shipped in the manner
prescribed
by Thomson.
85
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