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What your warranty
covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
The warranty
period for rental units begins
with the first rental or 45 days from date of
shipment to the rental firm, whichever
comes first.
What we will do:
During the initial 90 days
•
Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. There will be no
cost to you.
Alflcr the 90 days and within one year
•
Exchange
your camcorder
with a new or
refurbished
unit, or repair your camcorder.
The option will be ours. Parts will be
provided
at no charge, but you will be
responsible
for the cost of labor required
for the repair.
How you get service:
Call 1-800-283-6503
and have your unit's
date of purchase
and model/serial
number
ready. The model/serial
number
information
is on the bottom of your
camcorder.
•
A representative
will troubleshoot
your
problem over the phone.
If the
representative
determines
that you should
receive a replacement
unit, you will be
provided
with a Return Authorization
(RA)
number
and the location of a nearby
exchange
point if one exists.
No returns
will be accepted
without the RA number.
To receive a replacement
Camcorder
before you return yours:
If you are located near an excham, e noint:
1. We will send a replacement
unit to the
exchange
point next business
day delivery
in the continental U.S.A.
86
.
.
.
The exchange
location will notify you of its
arrival.
Take your unit, excluding
all accessories,
and your evidence of purchase date, such as
a bill of sale, to the exchange location
and
you will be provided the new or refurbished
unit.
If the repairs were covered by your
warranty,
you will not be billed.
If you are not lvcated near an exchange
p_oJn
.
.
Provide your Discover, MasterCard,
or Visa
account number and expiration
date to our
phone representative.
This is for security
purposes.
If we receive your unit,
excluding
all accessories,
within 14 days
from the date you were provided the RA
number, only items not covered by
warranty will be charged to your account.
IF YOUR UNIT IS NOT RECEIVED
WITHIN
14 DAYS, THE SUGGESTED
RETAIL
VALUE OF THE CAMCOR-
DER WILL BE CHARGED
TO YOUR
CREDIT
CARD.
This amount will be
credited if the unit is subsequently
received.
We will send you a replacement
unit next
business
day delivery
in the continental
U.S.A.
3. You will receive an invoice packed with the
replacement
product, but will not be
charged for the unit portion of the invoice
amount if we receive your unit within 14
days from the date you were provided
the
RA number.
Any labor and parts charges
not covered
by our warranty will be
included and charged against your account.
4. Ship the unit back to us, excluding
all
accessories,
using the replacement
unit's
carton. Shipping instructions
will be
included in the carton along with your RA
number which will allow you to easily ship
the unit back to us. Make sure yon insure
your shipment
in case of damage or loss.
Include with the shipment:
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