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Oki C9600hdn Troubleshooting Manual

Oki C9600hdn Troubleshooting Manual

Additional okilan 510w troubleshooting
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Additional OkiLAN

Troubleshooting

Computer Communication Problems
Basic: Of the computers connected to the same network, some can
communicate and some cannot.
Possible Cause
The setup of the wireless
computer in the Ad-Hoc
mode is incorrect.
The wired network setup of
the computer in the
Infrastructure mode is
incorrect.
There is a failure in the LAN
cable or hub connecting to
the computer in the
Infrastructure mode.
The 'IP Filtering' setting of
the printer is incorrect.
Suggested Solution(s)
1. Record the wireless settings (SSID,
authentication encryption setting, and channel)
and the network settings (IP address, subnet
mask and default gateway) of the computer
that cannot communicate.
2. Compare them to the equivalent settings for a
wireless computer that can communicate.
3. Change the settings for the
non-communicating computer to match those
of the communicating computer.
1. Check the difference between the network
settings (IP address, subnet mask and default
gateway) of the computer that cannot
communicate and the settings of the computer
that can communicate.
2. Change the nework settings of the
non-communicating computer to match those
of the communicating computer.
Check the LAN cable and hub connected to the
computer that cannot communicate. Replace
them if necessary.
Change the printer's 'IP Filtering' setting to enable
connection.
Note: You must change the 'IP Filtering' setting
for the wired LAN interface and the wireless LAN
card separately.
1
Computer Communication Problems
®
510w

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Summary of Contents for Oki C9600hdn

  • Page 1: Troubleshooting

    ® Additional OkiLAN 510w Troubleshooting Computer Communication Problems Basic: Of the computers connected to the same network, some can communicate and some cannot. Possible Cause Suggested Solution(s) The setup of the wireless 1. Record the wireless settings (SSID, computer in the Ad-Hoc authentication encryption setting, and channel) mode is incorrect.
  • Page 2 Application/Utility Problems: Some computers can and some cannot communicate with the printer in an application/utility operating on the same computer. Possible Cause Suggested Solution(s) The application/utility Recheck the network related settings—such as the setting is incorrect. transmission destination—of the application/ utility.
  • Page 3 Possible Cause Suggested Solution(s) Wireless computer failure. Communicate wirelessly in Ad-Hoc mode with another wireless computer to check that it is communicating normally. If the phenomenon occurs even on non-C9600 equipment, there is likely a problem with the wireless computer itself. Defect or type related •...
  • Page 4: Printer Communication Problems

    Printer Communication Problems Basic: With mutliple printers connected to the same wireless network, some can and some cannot communicate. Possible Cause Suggested Solution(s) The wireless LAN setting 1. Compare the wireless LAN and network and network settings of the settings with those of the printers that can printer(s) that cannot communicate.
  • Page 5 IP Address/DHCP: DHCP is active and the printer has failed to obtain an IP address. Or, the printer is operating with an IP address other than the IP address allocated by the DHCP server. Possible Cause Suggested Solution(s) The IP addresses of the •...
  • Page 6: Access Point Problems

    Access Point Problems Basic: Wireless communication is unsuccessful through specific access points with the same wireless LAN settings. There are no problems with wireless communication when it is through other access points. Possible Cause Suggested Solution(s) The LAN cable connection of •...
  • Page 7 Possible Cause Suggested Solution(s) Defect or type related • Search for similar phenomena—for example on characteristic of the access the vendor home page for the access point—and point. implement the remedy indicated there. • Update the access point firmware to the latest version.
  • Page 8: Wireless Connection Problems

    Wireless Connection Problems Basic: The wireless connection cannot be made: sometimes it communicates and sometimes it does not. The communication speed is extremely slow. Possible Cause Suggested Solution(s) The access point/wireless Make sure the power for the access point/ computer power is off. wireless computer is on.
  • Page 9 Possible Cause Suggested Solution(s) The same channel is being • Infrastructure mode: change the channel used. setting of the access point. • Ad-Hoc mode: Change the channel setting of both the wireless computer and printer to a one 5 channels removed from the channel being used elsewhere.
  • Page 10 Open Mode: Wireless connection fails in the Open mode, though there are no radio wave problems. Possible Cause Suggested Solutio(s) The SSID setting of the Check the access point/wireless computer settings printer is incorrect. and set the correct SSID on the printer. Important! Be careful that upper and lower cases are differentiated for the SSID.
  • Page 11 Shared Key Mode: Connection fails when set for the Shared Key mode, even though there are no problems with wireless communication in the Open mode. Possible Cause Suggested Solution(s) The access point/wireless Check the access point/wireless computer settings computer setting is and make any needed changes incorrect.
  • Page 12 WPA-PSK Mode: The wireless NIC can communicate in the MPA-PSK wireless mode, but the communication is sometimes interrupted. Communication is not interrupted in the Open mode. Possible Cause Suggested Solution(s) Communication is delayed Change the setting to lengthen the updating due to the updating of the interval of the encryption key of the access point.
  • Page 13 EAP Authentication Failure Certificate Import Fails: An error occurs when importing client certificates for EAP authentication and the import fails. Possible Cause Suggested Solution(s) The client certificate file Redistribute the client certificate files in the .der format is incorrect. or .pem format from the certificate distribution source.
  • Page 14 Authentication Failure in EAP Mode: Authentication fails when set to the EAP mode, even though there are no problems with wireless communication in the Open or WPA-PSK modes. • A log indicating the authentication errors is recorded in the RADIUS server log.
  • Page 15 Possible Cause Suggested Solution(s) The authentication methods Check the EAP method supported by the access between the printer and the point and check whether it supports EAP-TLS. access point do not coincide. The encryption methods Change the encryption method of the access point between the printer and the to TKIP.

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