Troubleshooting; Mitigating Snmp Errors; Calling Hp Technical Support - HP XP20000/XP24000 Reference Manual

6 Troubleshooting

This chapter provides troubleshooting information for the HP StorageWorks XP24000/XP20000
SNMP Agent Reference Guide:
"Mitigating SNMP Errors" (page 41)
"Calling HP Technical Support" (page 41)

Mitigating SNMP Errors

Use setup.exe when you install a secondary SVP. If you do not, traps could be reported to an IP
address that is not specified in SNMP settings. This could have serious consequences, including
the following:
SNMP Security Function
If the SNMP security function is working, and a command is executed from an IP address that
is not entered, you will get a no reply return and a certification error is received for a trap.
SNMP Cold Trap Function
◦ Depending on your network environment, when the SVP is rebooted you might not receive
Microsoft agent SNMP agent cold traps.
The Microsoft SNMP agent might report Link up/Link down Trap when the SVP reboots.
◦
A number of Link up/Link down Traps may be reported when the OS of the SVP is
◦
Windows Vista.
Abnormal Response to SNMP Command
If an error occurs in the SVP, traps might not be sent.
Problems Inputting MIB Definition Files
If you cannot input two or more MIB definition files because of the specifications of the SNMP
manager software, use the MIB definition files for storage system. Error reports include storage
system nicknames, which can be used to identify each storage system series (for example, HP
StorageWorks XP24000/XP20000 Disk Array and HP StorageWorks XP12000/XP10000
Disk Array).

Calling HP Technical Support

If you need to call HP technical support, make sure to provide as much information about the
problem as possible. Include the circumstances surrounding the error or failure, the storage system
Remote Web Console configuration information saved in the floppy diskette(s) by the FD Dump
Tool, the exact content of any messages displayed on the Remote Web Console, and the severity
levels and reference codes of service information messages (SIMs) displayed on the Status tab of
the Remote Web Console main window.
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Mitigating SNMP Errors 41