HP Surestore 5200ex - Optical Disk Drives User Manual page 36

Operating the Disk Drive
Troubleshooting
Problem What to Do
Unable to read from
a disk (continued) •
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3-8
Can you read from another disk?
If in Windows 3.x, does your application support 1,024
bytes per sector media?
If in Windows 95 or NT and using 1,024 bytes per sector
disks, boot your system with this density disk in the drive.
Is the environment dusty? If you are not having the same
problems with other disks, you may want to clean the disk.
See "Cleaning Disks" at the end of Chapter 2.
If steps above are unsuccessful, further information may be
on the optical web site at
www.hp.com/isgsupport/optical/index.htm
If an answer is not on the web site, go to Appendix A for
further support information.
Chapter 3