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HP A5272A - SureStore E Disk System SC10 Storage Enclosure Service Manual

Hp surestore e disk system sc10 user and service guide.
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   Summary of Contents for HP A5272A - SureStore E Disk System SC10 Storage Enclosure

  • Page 1

    K S +...

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    Notice Warranty Format Conventions WARNING Safety Notices Caution :DUQLQJ Note Weight exceeds 50 lbs. (22.5 kg.) Do NOT lift unassisted. Use a lift device or two people. this font...

  • Page 3

    CONTENTS 1 Product Description...

  • Page 4

    2 Installation (HP-Qualified Only) 3 Configuration...

  • Page 5

    4 Troubleshooting 5 Removal and Replacement...

  • Page 6

    6 Reference...

  • Page 9

    FIGURES...

  • Page 11

    TABLES...

  • Page 13

    PRODUCT DESCRIPTION General Description Features Components Hardware/Software Requirements Topologies Definitions...

  • Page 14

    General Description...

  • Page 15

    Features Front Door Front...

  • Page 19

    Components...

  • Page 20

    WARNING Touching exposed circuits can cause electrical discharge and disable the disk. Disks require careful handling and ESD precautions. Caution Fillers must be installed in unused slots in order to maintain even cooling around the remaining slots.

  • Page 23

    Caution The BCC filler maintains even cooling inside the disk system when the second BCC is not present.

  • Page 27

    Hardware/Software Requirements...

  • Page 28

    Topologies T8TD T8TD T8TD T8TD 6qhƒ‡r…Ã6 6qhƒ‡r…Ã6 6qhƒ‡r…Ã6 6qhƒ‡r…Ã6 Disk System à Ã...

  • Page 29

    Disk System 1 Ã Ã Disk System 2 Ã Ã...

  • Page 30

    Definitions...

  • Page 33

    INSTALLATION (HP-QUALIFIED ONLY) Preparation Step 1: Gather Tools Step 2: Unpack the Product Step 3: Install Rails Step 4: Prepare Rack Front Step 5: Install the Disk System Step 6: Install BCCs Step 7: Set DIP Switches Step 8: Connect SCSI and Power Cables Step 9: Install Disks Step 10: Turn on the Disk System Step 11: Verify Devices on the Host...

  • Page 34

    Preparation No. of Disk Systems on Circuit Inrush Current and Duration 20 amps declining over 10 to 12 cycles 40 amps declining over 10 to 12 cycles 60 amps declining over 10 to 12 cycles 80 amps declining over 10 to 12 cycles Incoming Voltage Maximum RMS Current Drawn by One AC RMS...

  • Page 35

    No. of Disk Breaker Systems Rating Breaker Type* 1 to 3 16 amps Type C or Type D per IEC 898 Type K per IEC 947-2 16 amps Type D per IEC 898 Type K per IEC 947-2 Note...

  • Page 36

    No. of Disk Systems 1.1 meter (21 U) 1.6 meter (32 U) 2.0 meter (41 U) 1 – 4 2 3-foot/16-amp PDUs* 2 5-foot/16-amp PDUs* 2 19-inch/16-amp PDUs 2 19-inch/16-amp PDUs 5 – 8 NA** 2 19-inch/30-amp PDRUs 9 – 10 NA** NA** 4 19-inch/30-amp PDRUs...

  • Page 38

    30-amp PDRU 30-amp PDRU...

  • Page 39

    30-amp PDRU 30-amp PDRU...

  • Page 40

    XSWHWCR1100 B.11.00.45 XSW800HWCR1020 B.10.20.45 Online Diags B.11.00.09.09 Online Diags B.10.20.14.08 Note...

  • Page 42

    Step 1: Gather Tools...

  • Page 43

    Step 2: Unpack the Product Figure Label Part (part number) User guide (A5272-96002) Quick installation guide (A5272-96001) ESD strap (9300-2170) Rack filler panel (5183-6369) LVD terminator (5021-1121) BCC (A5272-60001) BCC filler (A5272-67006) Rail kit (A5250A) Rail kit (A5251A) Pack of 10 disks and/or fillers (A5276A or A5282A) –...

  • Page 45

    Figure Label Part (part number) Disk system chassis with pre-installed fans and power supplies Two power cords (8120-6514)

  • Page 46

    Step 3: Install Rails Label Part 2 rail clamps 2 rails 16 M5 16mm screws (includes extras) 12 sheet metal nuts (includes extras) Rack mount guide...

  • Page 50

    Figure Label Part 2 rails 2 rail clamps 16 M5 16mm screws (includes extras) 12 sheet metal nuts (includes extras) Rack mount guide and template...

  • Page 51

    Note...

  • Page 53

    Note...

  • Page 54

    Disk System EIA Unit Using lower tab in slot 0 between 3 and 4 upper tab in slot 4 Three lower tab in slot 7 Four between 10 and 11 upper tab in slot 11 Five lower tab in slot 14 between 17 and 18 upper tab in slot 18 Seven...

  • Page 55

    Note...

  • Page 56

    Step 4: Prepare Rack Front Note...

  • Page 57

    Note...

  • Page 58

    Step 5: Install the Disk System Caution Do not try to lift the disk system using the power supply handles. WARNING Do not attempt to lift the disk system without the help of another person or a lift device. Even without power supplies and disk drives, the disk system weighs 50 pounds.

  • Page 59

    Caution To protect the door, do not lift or move the disk system with the door open.

  • Page 62

    Step 6: Install BCCs Caution Do not touch the pins on the back of the BCC.

  • Page 63

    Note...

  • Page 65

    Step 7: Set DIP Switches Caution DIP switch settings must be the same on both BCCs. If settings differ, the disk system will fail its power-on self-test and disks will not spin up. Note...

  • Page 66

    NOTE: DIP switch orientation is reversed on bottom BCC.

  • Page 67

    Step 8: Connect SCSI and Power Cables Note...

  • Page 68

    Disk Systems AC IN AC IN 30A PDRU 30A PDRU...

  • Page 69

    Disk Systems 30A PDRU 30A PDRU AC IN AC IN 30A PDRU 30A PDRU AC IN AC IN...

  • Page 70

    Step 9: Install Disks Caution Touching exposed areas on the disk can cause electrical discharge and disable the disk. Be sure you are grounded and be careful not to touch exposed circuits.

  • Page 71

    Caution Disks are fragile. Handle carefully. Caution Be careful to grasp the disk by its handle and avoid touching exposed circuitry. Note Caution Every slot must contain either a disk or filler.

  • Page 72

    Step 10: Turn on the Disk System Caution When starting up the disk system, do not override automatic spin-up by issuing SCSI start commands to the drives. Doing so could cause an overcurrent fault, requiring a power cycle to recover. Note...

  • Page 73

    Step 11: Verify Devices on the Host Class H/W Path Driver S/W State H/W Type Description ============================================================================================== root CLAIMED BUS_NEXUS CLAIMED BUS_NEXUS Pseudo Bus Converter GSCtoPCI CLAIMED BUS_NEXUS PCI Bus Bridge-GSCtoPCI ext_bus 8/0/1/0 c720 CLAIMED INTERFACE Ultra2 Wide SCSI target 8/0/1/0.0 CLAIMED DEVICE...

  • Page 74

    disk 8/0/2/0.0.0 sdisk CLAIMED DEVICE SEAGATE ST118202LC target 8/0/2/0.1 CLAIMED DEVICE disk 8/0/2/0.1.0 sdisk CLAIMED DEVICE SEAGATE ST118202LC target 8/0/2/0.2 CLAIMED DEVICE disk 8/0/2/0.2.0 sdisk CLAIMED DEVICE SEAGATE ST118202LC target 8/0/2/0.3 CLAIMED DEVICE disk 8/0/2/0.3.0 sdisk CLAIMED DEVICE SEAGATE ST39102LC target 8/0/2/0.5 CLAIMED...

  • Page 75

    CONFIGURATION Setting DIP Switches Disk Addressing Setting Up the Hardware Event Monitor Annotating Devices (HP-Qualified Only) Updating Firmware (HP-Qualified Only)

  • Page 76

    Setting DIP Switches Switch ON = | OFF = 0 Creates a single bus of 10 Splits the bus into two buses, 5 1 Full Bus addresses addresses each Sets disk-to-host configuration For use with array product 2 JBOD Automatically resets the bus when Lets the host detect change and 3 Bus Reset: Pwr Fail power fails...

  • Page 77

    Note Switch Reasons to Set ON (|) Reasons to Set OFF (0) 1. Full Bus a. Full-bus mode is the only way to a. Split buses allow you to mirror disks access all ten disks with one BCC. within the disk system. b.

  • Page 78

    Disk Addressing...

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    Split Bus Slot Full Bus Addr High = 0 Addr High = | BCC A BCC B...

  • Page 80

    Setting Up the Hardware Event Monitor...

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    Annotating Devices (HP-Qualified Only)

  • Page 82

    Updating Firmware (HP-Qualified Only)

  • Page 85: Troubleshooting

    TROUBLESHOOTING Overview Event Notification Status LEDs Using STM to View Status and Flash LEDs Isolating Faults...

  • Page 86

    Overview...

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    Event Notification...

  • Page 88

    Notification Time: Wed Feb 3 11:27:15 1999 yourserver sent Event Monitor notification information: /storage/events/enclosures/ses_enclosure/8_0_1_0.15.0 is >=1. Its current value is MAJORWARNING(3) Event data from monitor: Event Time: Wed Feb 3 11:27:15 1999 Hostname: yourserver.rose.hp.com IP Address : 15.43.213.13 Event ID: 0x0036b8a313000000002 Monitor : dm_ses_enclosure Event # : 402...

  • Page 89

    Status LEDs...

  • Page 90

    State Indication System Power Green Power is on Power is off System Fault Amber Self-test / Problem Normal operation Flashing BCC A & B DIP switch settings do not match. BCC Fault Amber Self-test / Fault Normal operation Flashing Peer BCC DIP switch settings do not match Green Bus operating in LVD mode Bus operating in SE mode...

  • Page 91

    State Indication Power Supply Amber Start-up / Fault Green Operating Power is off. Installed and spinning up. If the LED is still on 3 minutes Disk Activity after power is engaged, the disk may be faulty. Flashing There is input/output activity to the disk. Not installed or not operating Note...

  • Page 92

    Using STM to View Status and Flash LEDs...

  • Page 94

    Information Tool Log for Disk Enclosure on path 8/0/1/0.15.0 ..swerve.rose.hp.com 15.43.213.13 ..-- Information Tool Log for Disk Enclosure on path 8/0/1/0.15.0 -- Log creation time: Wed Feb 24 13:10:40 1999 Hardware path: 8/0/1/0.15.0 Product ID: A5272A Controller B ------------ Hardware Path: 8/0/1/0.15.0 Serial No: R8CGC1128471...

  • Page 95

    Power Supplies Status -------------- ------------- SCSI Port Transceivers Status Mode ----------------- ------------- ---- Controller A: Controller B: Voltage Sensors Voltage Status ---------------- -------- ------------- Controller A ------------ 3.3v: 3.34 5.0v: 5.12 12v: 12.08 Controller B ------------- 3.3v: 3.34 5.0v: 5.08 12v: 12.08 Temp Sensors...

  • Page 96

    Component/ Fans, Power Port Status Disks BCCs Supplies Sensors Transceivers Component is installed and no error conditions are known. Critical Hardware has failed. Voltage/ temperature exceeds critical limit. Noncritical BCC A and B Voltage/ have different temperature firmware exceeds versions. warning limit.

  • Page 99

    Isolating Faults Problem HW Event Description Category State Status Probable Cause/Solution Installed none System none – Neither power cord is plugged in. product does power LED – The power switch is not pressed. not power on – AC breaker is tripped. –...

  • Page 100

    Problem HW Event Description Category State Status Probable Cause/Solution Power supply Critical Amber Critical – An incompatible or defective component LED is amber caused a temporary fault. – Power supply hardware is faulty. Unplug the power cord and wait for the LED to turn off.

  • Page 101

    Problem HW Event Description Category State Status Probable Cause/Solution Temperature Critical none Critical – Room temperature is too low. is under limit Temps – Temperature sensor is faulty. Compare <9.5º C temperature reported by peer BCC. Major none Non- Warning critical Temps <15.5º...

  • Page 103

    REMOVAL AND REPLACEMENT Disk Power Supply Disk System Door Top Cover (HP-Qualified Only) Backplane/Mezzanine (HP-Qualified Only) Disk Carrier (HP-Qualified Only)

  • Page 104

    Caution Do not remove hot-pluggable components until you have the replacement parts and are ready to install them. An empty slot will cause uneven cooling and eventual overheating. Caution Do not move the disk system with disks installed and power on. Even a one- inch drop of the disk system can damage spinning disks.

  • Page 105

    Disk...

  • Page 106

    # vgdisplay: volume group not activated. # vgdisplay: cannot display volume group /dev/vg00 VGDISPLAY: WARNING: COULDN’T QUERY PHYSICAL VOLUME “/DEV/DSK/c2t4d0” THE SPECIFIED PATH DOES NOT CORRESPOND TO PHYSICAL VOLUME ATTACHED TO THE VOLUME GROUP VGDISPLAY: WARNING: COULDN’T QUERY ALL OF THE PHYSICAL VOLUMES VGCHANGE: WARNING: COULDN’T ATTACH TO THE VOLUME GROUP PHYSICAL VOL- UME “/DEV/DSK/c2t4d0”...

  • Page 107

    Note PLUURUBFRSLHV Note...

  • Page 108

    Note PLUURUBFRSLHV...

  • Page 110

    Caution To prevent damage from static electricity, follow standard ESD procedures and avoid touching exposed circuitry. Do not remove a disk or filler from an operating product until you have the replacement part and are ready to install it. An empty slot will cause uneven cooling and eventual overheating.

  • Page 111

    Caution Replace the disk or filler immediately (see next step).

  • Page 112

    Caution Touching the disk circuit board can cause high energy discharge and permanently damage the disk. Disks are fragile. Handle carefully. Note...

  • Page 114

    Caution Touching the BCC pins can cause high energy discharge and permanently damage the BCC. Caution Do not remove a BCC from an operating product until you have the replacement BCC and are ready to install it. An empty slot will cause uneven cooling and eventual overheating.

  • Page 115

    Caution Touching the BCC pins can cause high energy discharge and permanently damage the BCC.

  • Page 116

    Caution In JBOD mode, switches must have the same settings on both BCCs.

  • Page 118

    Caution Do not remove a fan from an operating product until you have the replacement fan and are ready to install it. An empty slot will cause uneven cooling and eventual overheating.

  • Page 120: Power Supply

    Power Supply Caution Do not remove a power supply from an operating product until you have the replacement and are ready to install it. An empty slot will cause uneven cooling and eventual overheating. Caution Power supply may be hot to touch.

  • Page 122

    Disk System Caution Do not move the disk system with disks installed and power on. Even a one- inch drop of the disk system can damage spinning disks.

  • Page 123

    WARNING Product is heavy (~80 lbs. without disks). If you choose to remove the disk system from the rack, use two people or a lift device.

  • Page 124

    Door...

  • Page 126

    Top Cover (HP-Qualified Only) Caution Disk slots must be empty before removing the top cover. Caution Removing the top cover with the power switch in the ON (in) position can damage the internal switch.

  • Page 128

    Backplane/Mezzanine (HP-Qualified Only) Caution Turning off a disk system isolates the enclosed disks from the host. Perform recommended system administration to prevent loss of pending I/Os to the disks.

  • Page 129

    Caution Static discharge can destroy functional components on the backplane.

  • Page 130

    Note...

  • Page 132

    Disk Carrier (HP-Qualified Only) Caution Touching the disk circuit board can cause high energy discharge and permanently damage the disk. Disks are fragile. Handle carefully. Caution Failure to protect against ESD can result in the loss of all current data as well as the ability to store any future data on the disk.

  • Page 133

    Note...

  • Page 134

    Note...

  • Page 135

    REFERENCE Product Models and Options Replaceable Parts Specifications Regulatory Statements Product Web Site Related Documents...

  • Page 136

    Product Models and Options Option Description Second Bus Controller Card 4 9-Gbyte 10K rpm LVD disk drives 8 9-Gbyte 10K rpm LVD disk drives 10 9-Gbyte 10K rpm LVD disk drives 2 18-Gbyte 10K rpm LVD disk drives 4 18-Gbyte 10K rpm LVD disk drives 8 18-Gbyte 10K rpm LVD disk drives 10 18-Gbyte 10K rpm LVD disk drives 4 36-Gbyte 10K rpm LVD disk drives...

  • Page 137

    Order No. Description A5276A 9-Gbyte 10K rpm LVD disk drive A5282A 18-Gbyte 10K rpm LVD disk drive A5273A Bus Control Card A5306A 2-meter VHDCI Ultra SCSI cable A5307A 5-meter VHDCI Ultra SCSI cable A5250A Rail kit for HP C2785A, C2786A, C2787A, A1896A, and A1897A A5251A Rail kit for HP Rack Systems/E...

  • Page 138

    Order No. Description E7676A 19-inch, 100-240 V, 16 Amp, 1 C20 inlet, 10 C20 outlets E7671A 19-inch, 100-240 V, 16 Amp, 1 C20 inlet, 2 C19 & 6 C13 outlets E7674A 19-inch, 100-240 V, 16 Amp, 1 C20 inlet, 1 C19 & 7 C13 outlets E7679A 19-inch, 100-127 V, 16 Amp, 2 C20 inlets, 2 C19 outlets, switch accessory E7680A...

  • Page 139: Replaceable Parts

    Replaceable Parts Replacement Part Exchange Part Order No. Order No. Part Description 0588-001MH 20 top cover screws 6-32x3/16 T10 8120-6514 Power cord 5021-1121 VHDCI LVD/SE terminator A5236-60003 A5272-67014 Door assembly A5236-60023 A5236-69023 Power supply A5272-67003 Backplane and mezzanine assembly A5236-60021 Mezzanine board A5272-67006 A5272-69006...

  • Page 140

    Specifications Weight of Each Subtotal Component (lbs) Quantity (lbs) Disk Drive (HH) Power Supply 10.6 Midplane-Mezzanine Door Chassis Approx. Total 110 lbs...

  • Page 142

    Note...

  • Page 144

    Regulatory Statements...

  • Page 147

    The Product was tested in a typical configuration with the HP 9000 Class A Server – Product A5182A – Model A180. Roseville, May 6 , 1999. European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE, Herrenberger Straße 130, D-71034 Böblingen (FAX: + 49-7031-14-3143)

  • Page 148

    Product Web Site Related Documents...

  • Page 149

    INDEX...

  • Page 155

    Agree Disagree The manual is well organized. The information is technically accurate. Information is easy to find. Step-by-step procedures are easy to perform. There are enough examples and pictures. The examples and pictures are useful. Comments _________________________________________________________________________________ Name: Phone: Title: FAX: Company: E-mail:...

  • Page 156

    Fold Here Tape Please Do Not Staple Tape...

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Surestore sc10 - disk array

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