Brocade Communications Systems StoreFabric SN6500B Troubleshooting Manual page 31

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After RRD is activated, admin level permission is required to log in. Enter the supportShow or
supportSave command to collect a limited amount of data to resolve the issue.
ATTENTION
The limited supportSave used with the RRD feature does not support USB.
Restrictions
The following restrictions are applicable on the RRD feature:
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Collecting a limited supportSave on the Rolling Reboot Detection
1. Log in to the switch on the admin account.
2. After you see the message in the following example, press Enter.
3. Enter the supportSave command to go into interactive mode.
4. Respond to the prompts.
5. Once the supportSave is completed, contact you service support provider to provide them with
Below is an example of the screen on a Brocade DCX.
Fabos Version 7.1.0_main_bld23
switch login: admin
Password: <hidden text>
**************************************************************
* *
Fabric OS Troubleshooting and Diagnostics Guide
53-1002751-01
This is an HA bootup-related issue and happens when switch is unable to recover to a stable
state. HASM log contains more detail and specific information on this type of failure, such as
one of the following:
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Failover recovery failed: This occurs when failover recovery failed and has to reboot the CP.
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Failover when standby CP unready: Occurs when the active CP has to failover, but the
standby CP is not ready to take over mastership.
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Failover when LS trans incomplete: Takes place when a logical switch transaction is
incomplete.
Software bootup failure
This is an HA bootup-related issue and happens when a switch is unable to load the firmware
to a usable state. HASM log contains more detail and specific information on this type of
failure, such as one of the following:
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System bring up timed out: The CP failed to come up within the time allotted.
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LS configuration timed out and failed: Logical switch configuration failed and timed out.
The RRD works only on CFOS-based systems and is not available on AP blades.
If FIPS mode is enabled, then the RRD feature works in record-only mode.
RRD relies on the bootprom and Linux kernel working properly.
RRD only works during the 30 minutes immediately after the switch boots. If the switch does
not reboot for 30 minutes, then RRD is deactivated.
A user account with admin privileges is not able to collect a limited supportSave.
the data.
Switch boot
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