Calling The Hp Support Center - HP StorageWorks XP48 - Disk Array Configuration Manual

Calling the HP support center

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If you need to call HP customer support, provide as much information
about the problem as possible, including the circumstances of the error or
failure and the exact content of any error messages.
Depending on your system configuration, you may be able to view error
messages as follows:
• View SIMs in Command View (Device Health tab).
• View R-SIMs in Remote Control XP, including reference codes and
severity levels of recent R-SIMs.
• View SIMs that generate SNMP traps on the host.
HP StorageWorks Disk Array XP Operating System Configuration Guide: DYNIX/ptx