Page 1 StorageWorks by Compaq NAS B2000 Maintenance and Service Guide Part Number 292280-001 (First Edition) May 2002 Product Version: 1.0 This maintenance and service guide provides a parts list and step-by-step instructions for servicing the StorageWorks NAS B2000 by Compaq.
Page 2 © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, and StorageWorks are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and/or other countries.
Page 3: Table Of Contents
Contents About This Guide Symbols in Text............................ix Important Safety Information ........................ix Compaq Technician Notes..........................x Where to Go for Additional Help ........................ xi Integrated Management Log ......................... xi Telephone Numbers ..........................xi Text Conventions............................xii Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View......................
Page 4 Contents Non-Hot-Plug Procedures ........................2-23 Front Bezel and Faceplate ........................ 2-23 CD-ROM Drive ..........................2-24 Diskette Drive........................... 2-25 CD MultiBay Adapter Board......................2-26 CD Ejector Assembly ........................2-27 Front Fan Bracket ..........................2-29 SCSI Backplane ..........................2-30 PCI Riser Cage ..........................2-31 Remote Insight Lights-Out Edition Board..................
Page 5 Contents System LEDs and Internal Health LED Status Combinations ............4-16 System Switches ............................4-18 SCSI Interlock Disable Switch......................4-19 NMI Switch............................4-19 System Maintenance Switch ......................4-20 Chassis ID Switch ..........................4-20 Jumpers ..............................4-21 Chapter 5 Specifications System Unit ............................... 5-2 Hot-Plug Power Supply ..........................
Page 6 Contents 2-30 Removing the PCI riser cage ......................2-32 2-31 Removing the Remote Insight Lights-Out Edition board interface cable (PCI expansion board ejector/divider removed for clarity)....................2-33 2-32 Removing a Remote Insight Lights-Out Edition board ..............2-34 2-33 Removing the expansion slot cover ....................2-35 2-34 Removing the PCI expansion board ejector/divider .................
Page 7 Contents List of Tables Mechanical Spare Parts List........................ 1-2 System Components Spare Parts List....................1-3 Diagnostic Tools ..........................3-2 Rear Panel Connectors ........................4-2 System Board Connectors ........................4-3 Front Panel LEDs ..........................4-5 Hot Plug SCSI Hard Drive LED Status Combinations ............... 4-7 PCI Riser Cage LEDs..........................
Page 8: About This Guide
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing the StorageWorks NAS B2000 by Compaq. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment.
Page 9: Compaq Technician Notes
About This Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 10: Where To Go For Additional Help
About This Guide Where to Go for Additional Help In addition to this guide, the following information sources are available: • User documentation • Compaq Service Quick Reference Guide • Service training guides • Compaq service advisories and bulletins • Compaq QuickFind™...
Page 11: Text Conventions
About This Guide Text Conventions This document uses the following conventions: • Italic type is used for complete titles of published guides or variables. Variables include information that varies in system output, in command lines, and in command parameters in text. •...
Page 12: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts list for the StorageWorks NAS B2000 by Compaq. See Table 1-1 and Table 1-2 for the names of referenced spare parts. NAS B2000 Maintenance and Service Guide...
Page 13: Mechanical Parts Exploded View
Illustrated Parts Catalog Mechanical Parts Exploded View Figure 1-1: Exploded view of the StorageWorks NAS B2000 mechanical parts Mechanical Spare Parts List Table 1-1: Mechanical Spare Parts List Item Description Part Number Spare Part Number Access panel (top cover) 218377-001 228523-001 Front bezel assembly (with faceplate) 293482-001...
Page 14: System Components
Illustrated Parts Catalog System Components Figure 1-2: System components NOTE: Items not shown in the illustration are indicated with an asterisk in the spare parts list. Table 1-2: System Components Spare Parts List Item Description Part Number Spare Part Number System Components Hot-plug fan, 60-mm 218382-001...
Page 15 Illustrated Parts Catalog Table 1-2: System Components Spare Parts List continued Item Description Part Number Spare Part Number Boards Remote Insight Lights-Out Edition 188591-001 217925-001 board Processor power module (PPM), 12-V, 217336-001 228506-001 28.5-A Smart Array 5i Controller 011003-003 228510-001 System board, with heatsink 010933-001 228494-001...
Page 16: Memory
Illustrated Parts Catalog Table 1-2: System Components Spare Parts List continued Item Description Part Number Spare Part Number Miscellaneous Hardware kit * — 228527-001 Screws, T-15, flathead 228213-001 — Expansion slot cover 228072-001 — Plastics kit * — 228516-001 PCI slot release lever 228194-001 —...
Page 17: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the StorageWorks NAS B2000. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly. You need the following items for some procedures: •...
Page 18: Symbols On Equipment
Removal and Replacement Procedures Symbols on Equipment Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely. 25 kg WARNING: To reduce the risk of personal injury or damage to the 55 lb equipment, observe local occupational health and safety requirements and guidelines for manual material handling.
Page 19: Device Warnings And Cautions
Removal and Replacement Procedures WARNING: To reduce the risk of personal injury or damage to the equipment, use two or more people to safely unload the rack from the pallet. An empty 42U rack weighs 115 kg (253 lb), is over 2.1 m (7 ft) tall, and may become unstable when moved on its casters.
Page 20: Preparation Procedures
Removal and Replacement Procedures Preparation Procedures To access some components and perform certain service procedures, you must do one or more of the following: • Extend the device from the rack. If you are performing service procedures in a Compaq rack or third-party rack cabinet, you can use the locking feature of the rack rails to support the device and gain access to internal components.
Page 21: Powering Down The Device
Removal and Replacement Procedures 3. After performing the maintenance procedure, slide the device back into the rack: a. Press the device rail-release latches. b. Slide the device fully into the rack. c. Secure the device by tightening the thumbscrews. Powering Down the Device System power in the StorageWorks NAS B2000 does not completely shut off with the front panel Power On/Standby button.
Page 22: Front Unit Identification Led Switch And Power On/Standby Button
Removal and Replacement Procedures Figure 2-2: Front unit identification LED switch and Power On/Standby button 5. At the rear of the device, locate the illuminated rear unit identification LED switch that identifies the device you are servicing. Figure 2-3: Rear unit identification LED switch 6.
Page 23: Removing The Device From The Rack
Removal and Replacement Procedures Removing the Device from the Rack To remove the device from your Compaq, Telco, or third-party rack: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Loosen the front panel thumbscrews that secure the device faceplate to the front of the rack.
Page 24: Removing A Hot-Plug Scsi Hard Drive
Removal and Replacement Procedures Figure 2-4: Removing a hot-plug SCSI hard drive CAUTION: Always populate hard drive bays with either a hard drive or blank. Operating the device without a hard drive or blank results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: Always populate hard drive bays starting with the lowest SCSI ID.
Page 25: Hard Drive Blank
Removal and Replacement Procedures Hard Drive Blank To remove a hard drive blank: 1. Press the release button. 2. Pull the blank out of the drive bay. Figure 2-5: Removing a hard drive blank CAUTION: Always populate hard drive bays with either a hard drive or hard drive blank.
Page 26: Tape Drive Blank
Removal and Replacement Procedures Tape Drive Blank To remove the tape drive blank: 1. Remove the hot-plug SCSI hard drive or hard drive blank in the bay below the tape drive blank: • If a hot-plug SCSI hard drive is installed in the bay, see the “Hot-Plug SCSI Hard Drive”...
Page 27: Universal Hot-Plug Tape Drive (Optional)
Removal and Replacement Procedures Universal Hot-Plug Tape Drive (Optional) To remove a universal hot-plug tape drive: 1. Press the release button on the hot-plug tape drive. 2. Pull the tape drive out of the bay. Figure 2-7: Removing a universal hot-plug tape drive CAUTION: Always populate the tape drive bay with either a tape drive or hard drive blank and tape drive blank.
Page 28: Hot-Plug Power Supply
Removal and Replacement Procedures Hot-Plug Power Supply CAUTION: Do not attempt to remove and replace a power supply as a hot-plug procedure unless both bays are populated with power supplies. To remove a hot-plug power supply: 1. Unlock the hinge on the cable arm and swing the arm away from the power supply area. 2.
Page 29: Access Panel
Removal and Replacement Procedures To replace a power supply: 1. Remove the protective cover over the connector pins on the new power supply. 2. Slide the power supply into the bay until it locks into place. 3. Connect the power cord. 4.
Page 30: Hot-Plug Fan
Removal and Replacement Procedures 4. Slide the access panel toward the rear of the unit about 1.25 cm (0.5 inch) and lift to remove the panel. Figure 2-10: Removing the access panel Reverse steps 1 through 4 to replace the access panel. Hot-Plug Fan CAUTION: Do not attempt to remove and replace a fan as a hot-plug procedure unless the fan zone is redundant.
Page 31: Removing A Fan
Removal and Replacement Procedures Figure 2-11: Removing a fan CAUTION: Do not operate the device for extended periods without the access panel. Operating the device without the access panel results in improper airflow that can lead to thermal damage. IMPORTANT: For proper cooling, install fans in all primary fan locations. Reverse steps 1 through 4 to replace a fan.
Page 32: Air Baffle
Removal and Replacement Procedures Air Baffle To remove the air baffle: 1. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3.
Page 33: Pci Shipping Bracket
Removal and Replacement Procedures PCI Shipping Bracket To remove the PCI shipping bracket: 1. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3.
Page 34: Pci Riser Cage Door Latch
Removal and Replacement Procedures PCI Riser Cage Door Latch To remove the PCI riser cage door latch: 1. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter. 2. Remove the access panel. See the “Access Panel” section in this chapter. 3.
Page 35: Expansion Slot Cover (Slots 2 And 3)
Removal and Replacement Procedures Figure 2-15: Removing the PCI riser cage door latch Reverse steps 1 through 5 to replace the PCI riser cage door latch. Expansion Slot Cover (Slots 2 and 3) To remove an expansion slot cover from slots 2 and 3: 1.
Page 36: Expansion Board (Slots 2 And 3)
Removal and Replacement Procedures 4. Press the PCI slot release lever to unlock it. 5. Open the PCI slot release lever. 6. Slide the expansion slot cover out of the slot. Figure 2-17: Removing the expansion slot cover from slot 3 CAUTION: Always install either an expansion board or an expansion slot cover.
Page 37: Opening The Pci Riser Cage Door
Removal and Replacement Procedures Figure 2-18: Opening the PCI riser cage door 4. Remove the PCI shipping bracket, if installed. See the “PCI Shipping Bracket” section in this chapter. 5. Press the PCI Hot Plug button for five seconds to power down the slot. Figure 2-19: Pressing the PCI Hot Plug button 6.
Page 38: Removing An Expansion Board From Slots 2 And 3
Removal and Replacement Procedures 7. Press the PCI slot release lever to unlock it. 8. Open the PCI slot release lever. 9. Remove the expansion board from the slot: • If the expansion board is installed in slot 2, grasp the PCI expansion board ejector/divider and pull to remove the expansion board.
Page 39: Non-Hot-Plug Procedures
Removal and Replacement Procedures Non-Hot-Plug Procedures You must power down the NAS B2000 to perform non-hot-plug removal and replacement procedures. The components in this section are non-hot-plug service items, regardless of rack type or environment. Front Bezel and Faceplate To remove the front bezel and faceplate: 1.
Page 40: Cd-Rom Drive
Removal and Replacement Procedures CD-ROM Drive To eject the CD-ROM drive: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Push the ejection button. 3. Pull the CD-ROM drive out the CD MultiBay. Figure 2-22: Ejecting the CD-ROM drive CAUTION: Always populate the CD MultiBay with either a CD-ROM drive or a CD blank.
Page 41: Diskette Drive
Removal and Replacement Procedures Diskette Drive To remove a diskette drive: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 42: Cd Multibay Adapter Board
Removal and Replacement Procedures CD MultiBay Adapter Board To remove the CD MultiBay adapter board: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 43: Cd Ejector Assembly
Removal and Replacement Procedures CD Ejector Assembly To remove the CD ejector assembly: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 44: Removing The Cd Ejector Assembly
Removal and Replacement Procedures 9. Use a Torx T-15 screwdriver to remove the ejector assembly screw. 10. Press and hold the ejection button. 11. Slide the ejector assembly toward the rear of the chassis and lift. Figure 2-26: Removing the CD ejector assembly Reverse steps 1 through 11 to replace the CD ejector assembly.
Page 45: Front Fan Bracket
Removal and Replacement Procedures Front Fan Bracket To remove the front fan bracket: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 46: Scsi Backplane
Removal and Replacement Procedures SCSI Backplane To remove the SCSI backplane: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 47: Pci Riser Cage
Removal and Replacement Procedures PCI Riser Cage CAUTION: To avoid the risk of damage to your system or expansion boards, remove all AC power cords before installing or removing non-hot-plug expansion boards. Moving the Power On/Standby button to the standby position still provides auxiliary power to the PCI expansion slot and may damage the board or other system components.
Page 48: Removing The Pci Riser Cage
Removal and Replacement Procedures 8. Lift the PCI riser cage. Figure 2-30: Removing the PCI riser cage Reverse steps 1 through 7 to replace the PCI riser cage. 2-32 NAS B2000 Maintenance and Service Guide...
Page 49: Remote Insight Lights-Out Edition Board
Removal and Replacement Procedures Remote Insight Lights-Out Edition Board To remove a Remote Insight Lights-Out Edition board: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 50: Removing A Remote Insight Lights-Out Edition Board
Removal and Replacement Procedures 9. Remove the expansion slot thumbscrew. 10. Remove the expansion board from its slot. Figure 2-32: Removing a Remote Insight Lights-Out Edition board CAUTION: Always install either an expansion board or an expansion slot cover. Operating the device without an expansion board or slot cover results in improper airflow and cooling that can lead to thermal damage.
Page 51: Expansion Slot Cover (Slots 2 And 3)
Removal and Replacement Procedures Expansion Slot Cover (Slots 2 and 3) To remove an expansion slot cover: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 52: Pci Expansion Board Ejector/Divider
Removal and Replacement Procedures PCI Expansion Board Ejector/Divider To remove the expansion board ejector/divider: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 53: Pci Slot Release Lever (Slots 2 And 3)
Removal and Replacement Procedures PCI Slot Release Lever (Slots 2 and 3) To remove a PCI slot release lever: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 54: Removing The Pci Slot Release Lever
Removal and Replacement Procedures 8. From the rear of the PCI riser cage, press the slot release lever to unseat it. 9. Rotate the slot release lever out of the chassis. Figure 2-36: Removing the PCI slot release lever Reverse steps 1 through 9 to replace the PCI slot release lever. 2-38 NAS B2000 Maintenance and Service Guide...
Page 55: Pci Lightpipe And Cover
Removal and Replacement Procedures PCI Lightpipe and Cover To remove the PCI lightpipe and cover: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 56: Sliding The Lightpipe Out Of The Chassis
Removal and Replacement Procedures 7. Slide the lightpipe out of the chassis. Figure 2-38: Sliding the lightpipe out of the chassis Reverse steps 1 through 7 to replace the PCI lightpipe and cover. 2-40 NAS B2000 Maintenance and Service Guide...
Page 57: Power Converter Module
Removal and Replacement Procedures Power Converter Module To remove the power converter module: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 58: Removing The Power Converter Module From The Chassis (Cables Removed For Clarity)
Removal and Replacement Procedures 8. Loosen the thumbscrew that secures the power converter module to the chassis. 9. Slide and lift the power converter module off the chassis. Figure 2-40: Removing the power converter module from the chassis (cables removed for clarity) Reverse steps 1 through 9 to replace the power converter module.
Page 59: Power Button/Led Board
Removal and Replacement Procedures Power Button/LED Board To remove the power button/LED board: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 60: Dimms
Removal and Replacement Procedures DIMMs To remove DIMMs: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter. 3.
Page 61: Processors
Removal and Replacement Procedures Processors To remove a processor: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter. 3.
Page 62: Removing The Heatsink And Processor From The System Board
Removal and Replacement Procedures 8. Remove the heatsink. CAUTION: Discard the heatsink after you remove it from the processor. The heatsink is for one-time use only; after use the thermal interface material is degraded and does not provide proper thermal dissipation. 9.
Page 63: Installing The Processor
Removal and Replacement Procedures To replace a processor: CAUTION: Processor socket 1 must be populated with a processor at all times. The system fails to boot if the socket is not populated. CAUTION: Do not mix processors of different types or speeds. CAUTION: You must align the processor pins to seat the processor into the socket IMPORTANT: When installing a new processor, refer to the documentation that ships...
Page 64: Removing The Plastic Strip On The Heatsink
Removal and Replacement Procedures Figure 2-46: Removing the plastic strip on the heatsink 5. Install the heatsink. 6. Carefully install the heatsink-retaining clip. 7. Close the locking lever on the heatsink-retaining clip. Figure 2-47: Installing the heatsink and heatsink- retaining clip CAUTION: PPM slots must be populated when processors are installed.
Page 65: Ppms
Removal and Replacement Procedures 8. Install a PPM in the corresponding slot, if the slot is empty. 9. Install the air baffle. 10. Install the access panel. 11. Slide the device back into the rack. See the “Preparation Procedures” section in this chapter.
Page 66: Smart Array 5I Controller
Removal and Replacement Procedures Smart Array 5i Controller To remove the Smart Array 5i Controller: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 67: Battery
Removal and Replacement Procedures Battery If the device no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: This device contains either an internal lithium manganese dioxide or a vanadium pentoxide battery.
Page 68: Removing The Battery
Removal and Replacement Procedures 5. Remove the battery. Figure 2-50: Removing the battery Reverse steps 1 through 5 to replace the battery. After replacing the battery, you must use the ROM-Based Setup Utility (RBSU) to reconfigure the system. 2-52 NAS B2000 Maintenance and Service Guide...
Page 69: System Board
Removal and Replacement Procedures System Board To remove the system board: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 70: Loosening The System Board Thumbscrew
Removal and Replacement Procedures 14. Loosen the system board thumbscrew. Figure 2-51: Loosening the system board thumbscrew 15. Identify the alignment keys and keyhole locations through on the system board. Figure 2-52: Identifying the alignment keys and keyhole locations 2-54 NAS B2000 Maintenance and Service Guide...
Page 71: Removing The System Board From The Chassis
Removal and Replacement Procedures 16. Slide the system board toward the front of the device and lift the system board off the alignment keys. Figure 2-53: Removing the system board from the chassis 17. Remove the rear fan bracket. See the “Rear Fan Bracket” section in this chapter. Reverse steps 1 through 17 to replace the system board.
Page 72: Rear Fan Bracket
Removal and Replacement Procedures Rear Fan Bracket To remove the rear fan bracket: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 73: Scsi Cable (Short)
Removal and Replacement Procedures SCSI Cable (Short) To remove the short SCSI cable: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 74: Cd Multibay Cable
Removal and Replacement Procedures CD MultiBay Cable To remove the CD MultiBay cable: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 75: Power Button/Led Cable
Removal and Replacement Procedures Power Button/LED Cable To remove the power button/LED cable: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 76: System Cables
Removal and Replacement Procedures System Cables To remove the LED/CD-ROM drive system cable or the diskette drive system cable: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 77: Pci Hot Plug Backplane Cable
Removal and Replacement Procedures PCI Hot Plug Backplane Cable To remove the PCI Hot Plug backplane cable: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 78: Long Scsi Cable (Optional)
Removal and Replacement Procedures Long SCSI Cable (Optional) To remove the long SCSI cable: 1. Power down the device. See the “Powering Down the Device” section in this chapter. 2. Extend or remove the device from the rack. See the “Preparation Procedures” section in this chapter.
Page 79: Diagnostic Tools
Diagnostic Tools This chapter is an overview of software and firmware diagnostic tools that are available for configuring, monitoring, and managing the StorageWorks NAS B2000. NAS B2000 Maintenance and Service Guide...
Page 80: Diagnostic Tools
Diagnostic Tools Diagnostic Tools Use the following tools to diagnose problems, test hardware, and monitor and manage NAS B2000 operations. Table 3-1: Diagnostic Tools Tool Description How to run the tool Array Diagnostics ADU is designed to run on all Compaq For a list of Compaq servers Utility (ADU) systems that support Compaq array...
Page 81 Diagnostic Tools Table 3-1: Diagnostic Tools continued Tool Description How to run the tool Compaq SmartStart Compaq SmartStart software is the Use the information provided in for Servers intelligent way to set up your Compaq the Server Setup and server. The Compaq SmartStart for Management pack.
Page 82 Diagnostic Tools Table 3-1: Diagnostic Tools continued Tool Description How to run the tool ROMPaq™ Utility The ROMPaq Utility checks the system Run this utility from the and provides a choice of available ROM SmartStart CD included with revisions and controller firmware. your server.
Page 83: Connectors, Led Indicators, Switches, And Jumpers
Connectors, LED Indicators, Switches, and Jumpers This chapter explains the location and function of system connectors, internal and external LEDs, system board switches, and jumpers. NAS B2000 Maintenance and Service Guide...
Page 84: Connectors
Connectors, LED Indicators, Switches, and Jumpers Connectors The figures and tables on the following pages show connector locations on the rear panel and the system board of the NAS B2000. Rear Panel Connectors Figure 4-1 and Table 4-1 show the connectors on the rear panel of the NAS B2000. 14 13 11 10 Figure 4-1: Rear panel connectors...
Page 85: System Board Connectors
Connectors, LED Indicators, Switches, and Jumpers System Board Connectors Figure 4-2 and Table 4-2 show the connectors on the system board. Figure 4-2: System board connectors Table 4-2: System Board Connectors Item Description Item Description PPM slot 2 Diskette drive system connector PPM slot 1 Battery PCI riser cage connector...
Page 86: Led Indicators
Connectors, LED Indicators, Switches, and Jumpers LED Indicators The NAS B2000 contains several sets of LEDs that indicate the status and settings of hardware components. This section explains the following types of LEDs: • Front panel • Hot-plug SCSI hard drive •...
Page 87: Front Panel Leds
Connectors, LED Indicators, Switches, and Jumpers Front Panel LEDs The five LEDs on the front of the device indicate device status. Figure 4-3 and Table 4-3 identify and describe the LED locations and functions. Figure 4-3: Front panel LEDs Table 4-3: Front Panel LEDs Item LED Description Status...
Page 88: Hot-Plug Scsi Hard Drive Leds
Connectors, LED Indicators, Switches, and Jumpers The internal health LED identifies service events for internal components in a pre-failure or failed condition. Use Table 4-9 to identify LED combinations for the internal health LED and the system LEDs. Hot-Plug SCSI Hard Drive LEDs Each hot-plug SCSI hard drive has three LEDs located on the front of the drive.
Page 89: Hot Plug Scsi Hard Drive Led Status Combinations
Connectors, LED Indicators, Switches, and Jumpers Table 4-4: Hot Plug SCSI Hard Drive LED Status Combinations Means Fault Activity Online Do not remove the drive. Removing a drive during this process causes data loss. The drive is being accessed and is not configured as part of an array.
Page 90: Pci Riser Cage Leds
Connectors, LED Indicators, Switches, and Jumpers PCI Riser Cage LEDs The PCI riser cage contains two LEDs. The slot speed LED indicates whether slots 2 and 3 are operating at 66 or 33 MHz. The AC power connected LED indicates when the AC power is connected to the device.
Page 91: Pci Hot Plug Leds
Connectors, LED Indicators, Switches, and Jumpers PCI Hot Plug LEDs The PCI Hot Plug LEDs adjacent to each expansion slot provide a visual reference of the status for each slot. These LEDs can also be viewed when the hot-plug door is open. Use Figure 4-6 and Table 4-6 to identify the LEDs.
Page 92: Rj-45 Network Connector Leds
Connectors, LED Indicators, Switches, and Jumpers RJ-45 Network Connector LEDs The RJ-45 network connector on the device rear panel has two LEDs. Use Figure 4-7 and Table 4-7 to identify the location and status of the LEDs. Figure 4-7: RJ-45 network connector LEDs Table 4-7: RJ-45 Network Connector LEDs Item LED Description...
Page 93: Rear Unit Identification Led Switch
Connectors, LED Indicators, Switches, and Jumpers Rear Unit Identification LED Switch The rear unit identification LED switch offers a visual reference for service personnel (Figure 4-8). Figure 4-8: Rear unit identification LED switch The rear unit identification LED switch indicates the following conditions: •...
Page 94: Hot-Plug Power Supply Led
Connectors, LED Indicators, Switches, and Jumpers Hot-Plug Power Supply LED Determine the hot-plug power supply status by observing the color of the power supply LED located adjacent to the AC inlet (Figure 4-9). Figure 4-9: Hot-plug power supply LED When the power supply LED is off, the following conditions may exist: •...
Page 95: Hot-Plug Fan Led
Connectors, LED Indicators, Switches, and Jumpers Hot-Plug Fan LED Each of the hot-plug fans contains a dual-color LED (Figure 4-10). Figure 4-10: Hot-plug fan LED The hot-plug fan LED indicates the following conditions: • Green = The fan is operating normally. •...
Page 96: Power Converter Module Led
Connectors, LED Indicators, Switches, and Jumpers Power Converter Module LED The power converter module LED indicates whether the power converter module is functioning properly (Figure 4-11). Figure 4-11: Power converter module LED The power converter module LED indicates the following conditions: •...
Page 97: System Board Leds
Connectors, LED Indicators, Switches, and Jumpers Figure 4-12: System board LEDs Table 4-8: System Board LEDs Item LED Description Status Processor 1 failure Amber = Processor failed Off = Normal Processor 2 failure DIMM failure 6C DIMM failure 5B DIMM failure 4A Amber = Memory failed Off = Normal DIMM failure 3C...
Page 98: System Leds And Internal Health Led Status Combinations
Connectors, LED Indicators, Switches, and Jumpers System LEDs and Internal Health LED Status Combinations When the internal health LED on the front panel illuminates either amber or red, the device is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status (Table 4-9).
Page 99 Connectors, LED Indicators, Switches, and Jumpers Table 4-9: System LEDs and Internal Health LED Status Combinations continued System LED and Internal Health LED Status Color Color DIMM failure, all slots Interleaving error: DIMM is missing from the in one bank (Amber) bank, and no valid memory exists in another bank.
Page 100: System Switches
Connectors, LED Indicators, Switches, and Jumpers System Switches With system switches, you can enable or disable certain settings or perform advanced diagnostic procedures. The following sections explain the functions of each switch. Figure 4-13 and Table 4-10 identify switch locations on the system board. Figure 4-13: System board switches Table 4-10: System Board Switches Item...
Page 101: Scsi Interlock Disable Switch
Connectors, LED Indicators, Switches, and Jumpers SCSI Interlock Disable Switch The SCSI interlock disable switch (Figure 4-13) is a two-position switch that enables the system to boot during troubleshooting procedures when the Smart Array 5i Controller is not installed on the system board. The default setting requires the system to halt during boot if the controller is not installed.
Page 102: System Maintenance Switch
Connectors, LED Indicators, Switches, and Jumpers System Maintenance Switch The system maintenance switch is a six-position switch that is used for system configuration (Figure 4-13). The default setting for all six positions is off. For the proper system maintenance switch settings, refer to the labels attached to the inside of the device access panel or see Table 4-12.
Page 103: Jumpers
Connectors, LED Indicators, Switches, and Jumpers Jumpers The NAS B2000 contains one two-pin bootblock flash jumper. It enables the user to configure the system board for a bootblock flash of the system ROM (Figure 4-14). Figure 4-14: Bootblock flash jumper To perform a bootblock flash of the system ROM, contact your Compaq authorized service provider for the appropriate utility.
Page 104: Specifications
Specifications This chapter provides operating and performance specifications for the StorageWorks NAS B2000 components and hardware, including: • System unit • Hot-plug power supply • Memory • 1.44-MB diskette drive • CD-ROM drive • Wide Ultra3 SCSI hard drives NAS B2000 Maintenance and Service Guide...
Page 105: System Unit
Specifications System Unit Table 5-1: Operating and Performance Specifications for the NAS B2000 Item Description Dimensions Height 8.64 cm 3.38 in Depth 65.45 cm 25.75 in Width 44.45 cm 17.50 in Weight (maximum) 27.22 kg 60 lb Weight (no drives installed) 20.41 kg 47.18 lb Input requirements...
Page 106: Hot-Plug Power Supply
Specifications Hot-Plug Power Supply Table 5-2: Hot-Plug Power Supply Specifications Item Description Input voltage specifications Rated input voltage 100 VAC to 240 VAC Rated input line 180 VAC to 264 VAC (90 VAC to 132 VAC) Rated input frequency 50 Hz to 60 Hz Rated input power 600 W Rated input current...
Page 107: 1.44-Mb Diskette Drive
Specifications 1.44-MB Diskette Drive Table 5-4: 1.44-MB Diskette Drive Item Description Size 12.7 mm (0.5 in) high, 96 mm (3.8 in) wide, 130 mm (5.1 in) deep LEDs (front panel) Green = On Read/write capacity per diskette High density 1.44 MB Low density 720 KB Drives supported...
Page 108: Cd-Rom Drive
Specifications CD-ROM Drive Table 5-5: CD-ROM Drive Specifications Item Description Applicable disk CD-ROM (modes 1 and 2); mixed mode (audio and data combined); CD-DA; Photo CD (single/multiple-session), CD-XA ready; CDi ready Capacity 550 MB (mode 1, 12 cm) 640 MB (mode 2, 12 cm) Block size 2368, 2352 bytes (mode 0) 2352, 2340, 2336, 2048 bytes (mode 1)
Page 109: Wide Ultra3 Scsi Hard Drives
Specifications Wide Ultra3 SCSI Hard Drives Table 5-6: Wide Ultra3 SCSI Hard Drive Specifications Item 9-GB SCSI 18-GB SCSI 36-GB SCSI 72-GB SCSI Drive Drive Drive Drive Capacity 9100.0 MB 18,209.8 MB 36,419.6 MB 72,839.2 MB Height One-third, 1.0 in One-third, 1.0 in One-third, 1.0 in One-third, 1.0 in...
Page 110 Index AC power connected LED 4-8 backplanes access panel PCI Hot Plug 2-61 airflow concerns 2-3, 2-13 SCSI See SCSI backplane installing 2-14 baffle, air part number 1-2 airflow 2-16 removing 2-13 installing 2-16 replacing 2-14 part number 1-3 spare part number 1-2 removing 2-16 ADU See Array Diagnostics Utility (ADU) replacing 2-16...
Page 111 Index ejection 2-24, 2-28 CD-ROM drive hard drive blank release 2-9 ejecting 2-24 hard drive release 2-7 installing 2-24 PCI Hot Plug 2-21 part number 1-4 Power On/Standby 2-5 populating bays 2-24 tape drive release 2-11 removing 2-24 replacing 2-24 spare part number 1-4 cable management arm, part number 1-4 Compaq Management 3-3...
Page 112 Index PCI Hot Plug backplane 2-61 disabling power 4-2 passwords with system maintenance power supply signal 2-41 switch 4-20 Remote Insight Lights-Out Edition board Eth SCSI interlock 4-19. See also SCSI interlock port 4-2 disable switch RJ-45 4-2 discarding heatsinks 2-46, 2-53 SCSI power 2-41 disconnecting serial 4-2...
Page 113 Index primary 2-15 removing 2-14 ejecting replacing 2-15 CD-ROM drive 2-24 spare part number 1-3 ejection button 2-24, 2-28 frequency, rated input 5-2 ejector assembly, CD front bezel installing 2-28 installing 2-23 part number 1-5 part number 1-2 removing 2-27 removing 2-23 replacing 2-28 replacing 2-23...
Page 114 Index spare part number 1-5 health LEDs icons external 4-5 symbols on equipment 2-2 internal 4-5 IDs, SCSI 2-8 heatsink-retaining clips IML See Integrated Management Log (IML) installing 2-48 input requirements removing 2-45 input current, rated 5-2 replacing 2-48 input frequency, rated 5-2 heatsinks input power, rated 5-2 discarding 2-46, 2-53, 2-55...
Page 115 Index PPMs 2-49 Telco rack-mounting option processors 2-47 part number 1-5 rear fan bracket 2-56 spare part number 1-5 SCSI backplane 2-30 third-party rack-mounting option SCSI cable, long 2-62 part number 1-5 SCSI cable, short 2-57 spare part number 1-5 SCSI hard drives 2-8 knobs, thumbscrew 2-31 shipping bracket, PCI 2-17...
Page 116: Rear Unit Identification Led Switch
Index rear unit identification LED switch 2-6, 4-11 air baffle 1-3 riser/SCSI interlock failure 4-15 battery 1-5 RJ-45 4-10 bezel, front 1-2 slot speed 4-8 cable management arm 1-4 status combinations 4-16 CD ejector assembly 1-5 system power CD MultiBay adapter board 1-4 function 4-5 CD MultiBay cable 1-4 location 2-5, 4-5...
Page 117 Index diskette drive 1-4 replacing 2-40 fans, hot-plug 1-3 PCI lightpipe cover front bezel 1-2 installing 2-40 front fan bracket 1-3 part number 1-5 hard drive blank 1-2 removing 2-39 heatsink 1-3 replacing 2-40 hot-plug fans 1-3 PCI riser cage hot-plug power supplies 1-3 connector 4-3 maintenance and service guide 1-5...
Page 118 Index SCSI power 2-41 replacing 2-49 system power 2-41 slot population 2-48, 2-49 power connector 4-2 spare part number 1-4 power converter module processor sockets installing 2-42 locations 4-3 LED 4-14 population 2-47 part number 1-4 processors removing 2-41 failure LEDs 4-15 replacing 2-42 installing 2-47 spare part number 1-4...
Page 119 Index Remote Insight Lights-Out Edition board Eth port air baffle 2-16 connector 4-2 battery 2-52 Remote Insight Lights-Out Edition interface cable bezel, front 2-23 part number 1-4 CD ejector assembly 2-28 removing CD MultiBay adapter board 2-26 access panel 2-13 CD MultiBay cable 2-58 air baffle 2-16 CD-ROM drive 2-24...
Page 120 Index local occupational and health safety 2-2 populating bays 2-8, 2-9 return kit, spare part number 1-5 removing 2-7 riser/SCSI interlock failure LED 4-15 replacing 2-8 RJ-45 connectors SCSI IDs 2-8 location 4-2 SCSI IDs 2-8 warning 2-2 SCSI interlock disable switch RJ-45 LEDs 4-10 default settings 4-19 ROM, flashing the bootblock 4-21...
Page 121: System Maintenance Switch
Index slot locations system board 1-4 DIMMs 4-3 Telco rack-mounting option kit 1-5 PCI slot 1 2-33, 4-2 third-party rack-mounting option kit 1-5 PCI slots 2 and 3 2-20, 4-2 spare parts PPMs 2-48, 4-3 mechanical 1-2 slot release levers, PCI See PCI slot release levers standard rack-mounting hardware kit 1-4 slot speed LED 4-8 steady-state power, rated 5-2...
Page 122 Index disconnecting 2-41 PCI riser cage LEDs 4-8 location 2-41 power converter module LED 4-14 system power connector 2-41, 4-3 RJ-45 LEDs 4-10 system power LED SCSI hard drive LEDs 4-6 function 4-5 location 4-5 system ROM 4-21 unit identification LED switches front 2-5, 4-5 rear 2-6, 4-11 tape drive blank...

Compaq StorageWorks b2000 - NAS Maintenance And Service Manual

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

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