Diagnosing Scanner Problems - Epson GT-15000 User Manual

Diagnosing Scanner Problems

You can diagnose some problems by checking the scanner's lights, as described in this
section. If you don't find the answer here, see "Problems and Solutions" on page 57.
a Start button
Light
Ready light is on or
flashing.
Error light is flashing;
Ready light is off.
Error and Ready
lights are both on.
Error and Ready
lights are both off.
Error and Ready
lights are both
flashing.
56
Solving Problems
Error light
Ready light
Scanner Status
The green Ready light is on when the scanner is ready to scan.
It flashes when scanning is in progress.
There's a problem with your cable connection. Reconnect the
cable to both the scanner and your computer, and then restart
your computer. If this doesn't work, try using a different cable.
If you have a USB connection, use the USB cable that came
with your scanner. If you have a SCSI connection, always
restart your computer after changing or reconnecting the cable.
The scanner has received an incorrect command from your
scanning software. Try scanning again.
Make sure your scanner is connected to a working outlet, then
press the . Power button. Restart your computer.
If the green Ready light doesn't come on, there may be a
problem with the automatic document feeder, or the cover
may be open. Make sure the cover or automatic document
feeder is closed. If you are using the feeder, make sure a
document is loaded, and pages are not jammed.
Check that the transportation lock on the back of the scanner is
set to Unlock. If not, unlock the scanner, then turn it off and
back on again. Restart your computer. If this doesn't solve the
problem, contact Epson as described on page 64.
. Power button