Scanner Problems; Scanner Lights Indicate An Error; The Scanner Does Not Turn On; Problems Starting Scanning - Epson DS-570WII User Manual

Solving Problems

Scanner Problems

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.
❏ Make sure there are no originals jammed in the scanner.
❏ When feeding multiple originals, open the ADF cover and remove the originals. Next, close the ADF cover.
❏ Make sure the scanner cover is closed.
❏ Make sure the scanner is connected to your computer properly.
If a Wi-Fi connection error has occurred, check the Wi-Fi connection settings.
❏ Make sure Epson Scan 2 is installed correctly.
❏ If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB
connection.
❏ Turn off the scanner and turn it on again. If this does not solve the problem, the scanner may be
malfunctioning, or the light source in the scanner unit may need to be replaced. Contact your dealer.
Related Information
"Error Indicators" on page 23
&
"The Original Jams in the Scanner Frequently" on page 171
&

The Scanner Does Not Turn On

❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet.
❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

Problems Starting Scanning

Cannot Start Scanning from Computer

Make sure the smart device and the scanner are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status (Windows)
Use Epson Scan 2 Utility to check the connection status.
Note:
Epson Scan 2 Utility is an application supplied with the scanner software.
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Problems Starting Scanning

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Cannot Start Scanning from Computer
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