Problems With Printing; Appendix A - Epson PRO Reference Manual

Problems with Printing

If you cannot get the printer to print, first check that paper is
loaded in the printer. Then check that the printer is plugged
into a working electrical outlet that is not controlled by a switch
or timer. Verify that the interface cable is securely connected to
the printer and computer. After you have done all this, see the
following specific problems.
Printing has stopped and the Pause light is on.
Printing is temporarily suspended. Press the Pause button to
continue.
Printing has stopped but the Pause light is off.
One or both ink cartridges may be empty or too old. A
cartridge is too old if it has been used longer than six months or
beyond the date on its packaging. First clean the print heads as
described earlier in this chapter. If this does not solve the
problem, replace the ink cartridges.
The cable between the printer and your PC or Macintosh might
not meet the specifications for the printer or computer. For a
parallel connection with your PC, you need a shielded,
twisted-pair, parallel cable with a D-SUB, 25-pin, male
connector for the computer and a 36-pin, Centronics
compatible connector for the printer. The cable should not be
longer than 10 feet. For the serial interface on a Macintosh you
need an RS-422, 8-pin, mini DIN, male/male cable. To ensure
proper communication, use the standard Apple/System
Peripheral-8 cable (part number M1097). If you are connecting
the printer to a AppleTalk

Appendix A.

Turn off the printer and perform a self test as described in the
Setup and Software Guide. If the self test does not print, the
problem is with the printer. If the self test prints correctly, the
problem is probably caused by your software.
3-16
Maintenance and Troubleshooting
®
or EtherTalk network, see
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