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If only one COM port is functional, first verify proper cable connections. Second, try swapping the
RS-232 COM port cables (replace the COM 1 cable with the COM 2 cable). If this changes which
COM port is functional, replace the cable. Third, try replacing the two-handed controller or the
interface PEM.
If neither COM port is functional, verify the ribbon cable connections between the digitizer and the
Altek digitizer controller. If both COM ports still do not function, consider replacing the digitizer and
the Altek digitizer controller.
If the two-handed controller fails to operate in the Windows NT environment and the functionality of
the two-handed controller has been verified (buttons, force sticks, and X, Y data transmission) in the
terminal program, then the digitizer is functioning properly. Try the following:
Activate the two-handed controller in the Windows NT environment by selecting "Reset" from the
Altek command menu at the upper left corner of the digitizer. If this does not work, disconnect and
reconnect the Altek digitizer controller power cord, and toggle the interface PEM power switch. If this
fails, re-install the Altek driver.
Troubleshoot the JPEG Installation
The diagnostics software product must be version 01.00.00.02 or later.
To run the JPEG diagnostic:
1.
Ensure the boot sequence in the system BIOS is A, C. Refer to the hardware documentation
delivered with the TDZ workstation base for instructions on changing the boot sequence, if
necessary.
2.
Insert an MS-DOS boot diskette into the floppy disk drive.
3.
Restart the system. When prompted for the date and time, press
values.
4.
Insert the diskette containing the JPEG diagnostic into the floppy disk drive.
5.
At the command prompt, key in vediag -I (capital I). Wait approximately 20 seconds, and the
following prompt displays:
VEDIAG>
6.
Key in jp_tests to access the tests menu. A column indicates the tests are disabled.
7.
Key in 1 2 3 4 5 6 7 c to enable and start the required tests.
8.
After completing at least one loop, press
9.
If the diagnostics pass, the following message displays
Tests Complete
where n is a numerical value.
If a diagnostic test fails, contact the Customer Response Center at 1-800-633-7248.
10. Remove the diskette containing the diagnostic software from the floppy disk drive.
11. Restart the system.
to stop the tests.
ESC
Loops Completed: n
to accept the default
RETURN
Errors:
0
13
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