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Symptom
Cannot cancel a pay-per-view
order
via the Cancel Purchase
menu option
Possible Causes and Remedies
You cannot cancel pay-per-view
orders that you've watched
or tuned to.
Also, you can cancel only programs
you've
ordered
using the DSS remote
control. Call your program
providers
for details.
Program
guide does not bring up the
_
You must press the -_- button
to select the program
you've highlighted.
program
you've
chosen
Although
the guide automatically
tunes to stations you highlight
in any of
the guides, you must press the -_- button
to complete
your selection.
Cannot bring up the Station Index
(-_- button)
You cannot bring up the Station Index while a program
guide is displayed
or if a message
such as, "Press _- to purchase"
appears.
Press the EXIT
button
to clear any on-screen
displays.
Also, try switching
to another
non-
PPV station.
Cannot
display favorite stations
_1
You must set up your Favorite Station Guides before favorite stations can be
displayed.
See page 51.
Ratings limit, spending
limit, or pay-
_1
Check locks and limits. Then check that the system is locked. See Chapter
5.
per-view
lock not working
properly
Cannot access locks or limits screens
_
The system
must be unlocked
before you can make changes
to the locks and
limits. See Chapter
5.
Cannot lock or unlock the system
_
Make sure you've
entered
the correct passcode.
If you've
lost or forgotten
your passcode,
call your program
provider.
See "Customer
Support"
on
page 2.
Alternate
audio track is not available
_
Not all programs
offer alternate
audio tracks. See page 41.
Language
of audio track is incorrect
/_
Check default
language
setting.
The program
provider
may not make
available
all the languages
displayed
in the Set Default Language
screen.
See page 53. Check alternate
audio track setting. See page 41.
Cannot record DSS program
on VCR
_1
Check to make sure the VCR is connected
correctl_
and that the VCR is set
to receive the signal from the DSS receiver. See Chapter
3.
_1
If you're using the automatic
timer to facilitate
the recording
of programs,
make sure the program
you're trying to record does not conflict with any
locks or limits that have been set. If you're using the timer for PPV
programs,
you must purchase
these programs
in advance,
which may
require that you call your program
provider
to order the program.
Make sure you are not trying to record a pay-per-view
program
that is
copy-protected
by Macrovision.
Some pay-per-view
programs
are copy-
protected
at the discretion
of the copyright
owner. Call your program
provider
for details.
Main Menu, buttons
4 and 6, do not
include
the program
categories
that
you want
_1
Use SELECT GUIDE to change the program
category
shown in button
4.
Use SELECT LIST to change the program
category
shown in button
6. See
page 33.
Access card problems
_1
Check that the card is inserted
properly.
See page 66.
_1
Call your program
providers.
See "Customer
Support"
on page 2.
84
Appendix:
Other Information
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