Toner Rubs Off - Lexmark MS810de Manual

Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct
light for more than 10 minutes. Extended exposure to light may cause
print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?

Toner rubs off

Leading edge
ABC
DEF
Trailing edge
Action
Step 1
From the Paper menu on the printer control panel, check the paper type and
weight.
Do the paper type and weight match the paper loaded in the tray?
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
Step 3
a
From the Paper Weight menu on the printer control panel, set Heavy Weight
to Heavy.
b
Resend the print job.
Does the toner rub off?
Print Quality Guide
Page 16 of 19
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
Go to step 2. Specify the paper type
and weight from the tray
settings to match the
paper loaded in the tray.
From the Paper menu on Go to step 3.
the printer control panel,
set the paper texture.
Go to step 4. The problem is solved.
customer