Basic Troubleshooting Tables; Thinkserver Easystartup Program Problems; Optical Drive Problems - Lenovo ThinkServer RD430 User Manual

The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of
the system power state through the TMM in-band and out-of-band interfaces.
For more information about viewing the SEL, refer to the ThinkServer Management Module User Guide,
which is available for download at:
http://www.lenovo.com/ThinkServerUserGuides

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

ThinkServer EasyStartup program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 179
for the subsequent steps you should check after using the information in this topic. If the problem still cannot
be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 185.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 "Installing, removing, or replacing hardware" on page 81.
Symptom
The ThinkServer EasyStartup DVD does not start.
The operating system installation program continuously
loops.
The ThinkServer EasyStartup program cannot start the
operating system medium.

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page 179
for the subsequent steps you should check after using the information in this topic. If the problem still cannot
be solved, seek technical assistance. See Chapter 8 "Getting information, help, and service" on page 185.
Notes:
• If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6
"Installing, removing, or replacing hardware" on page 81.
180
ThinkServer RD430 User Guide
Action
1. Ensure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive
installed or a bootable external DVD drive attached.
2. Ensure that you have set the optical drive with the
ThinkServer EasyStartup DVD installed as the first
startup device. See "Selecting a startup device" on
page 64.
3. Verify if the optical drive or the disc has problems.
See "Optical drive problems" on page 180.
Make more space available on the hard disk drive.
1. Ensure that the operating system medium is
supported by the ThinkServer EasyStartup program
version your are using. For a list of the supported
operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup
program through the program main interface. See
"Starting the ThinkServer EasyStartup program" on
page 68.
2. Verify if the optical drive or the disc has problems.
See "Optical drive problems" on page 180.