Using A Diagnostic Program; Viewing The System Event Log; Basic Troubleshooting Tables; Thinkserver Easystartup Program Problems - Lenovo ThinkServer TS430 Hardware Maintenance Manual

Using a diagnostic program

The following diagnostic programs are available for you to diagnose server problems:
• ThinkServer Diagnostic Tool
• ThinkServer System Profile Collection Tool
To use a diagnostic program, do the following:
1. Go to http://www.lenovo.com/drivers and follow the instructions on the Web page to locate a diagnostic
program.
2. Download and unzip the diagnostic program package to get the diagnostic program package folder.
3. Open the diagnostic program package folder and run the QTW.exe file.
4. Select the language when prompted. Then, click Continue.
5. Read the End User License Agreement (EULA) terms carefully and click Accept to start the program.
6. Follow the instructions on the screen to use the diagnostic program.
For detailed information about using a diagnostic program, refer to the user guide of the diagnostic program,
which is available for download at:
http://www.lenovo.com/drivers

Viewing the system event log

The system event log (SEL) contains information about all the POST and system management interrupt (SMI)
events. You can view the SEL to diagnose system problems.
The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of
the system power state through the TMM in-band and out-of-band interfaces.
For more information about viewing the SEL, refer to the Remote Management Module User Guide on the
documentation DVD that comes with your server.

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

ThinkServer EasyStartup program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page
181 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 9 "Getting information, help, and
service" on page 227.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 "Installing, removing, or replacing hardware" on page 85.
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ThinkServer TS430 Hardware Maintenance Manual