D-Link DVG-5112S User Manual page 57

LIMITED WARRANTY
D-Link provides this limited warranty for its product only to the person or entity who originally purchased the product from
D-Link or its authorized reseller or distributor. D-Link would fulfill the warranty obligation according to the local warranty
policy in which you purchased our products.
Limited Hardware Warranty: D-Link warrants that the hardware portion of the D-Link products described below ("Hardware")
will be free from material defects in workmanship and materials from the date of original retail purchase of the Hardware, for
the period set forth below applicable to the product type ("Warranty Period") if the Hardware is used and serviced in
accordance with applicable documentation; provided that a completed Registration Card is returned to an Authorized D-Link
Service Office within ninety (90) days after the date of original retail purchase of the Hardware. If a completed Registration
Card is not received by an authorized D-Link Service Office within such ninety (90) period, then the Warranty Period shall be
ninety (90) days from the date of purchase.
Product Type
Product (including Power Supplies and Fans)
Spare parts and pare kits
D-Link's sole obligation shall be to repair or replace the defective Hardware at no charge to the original owner. Such repair or
replacement will be rendered by D-Link at an Authorized D-Link Service Office. The replacement Hardware need not be new
or of an identical make, model or part; D-Link may in its discretion may replace the defective Hardware (or any part thereof)
with any reconditioned product that D-Link reasonably determines is substantially equivalent (or superior) in all material
respects to the defective Hardware. The Warranty Period shall extend for an additional ninety (90) days after any repaired or
replaced Hardware is delivered. If a material defect is incapable of correction, or if D-Link determines in its sole discretion that
it is not practical to repair or replace the defective Hardware, the price paid by the original purchaser for the defective
Hardware will be refunded by D-Link upon return to D-Link of the defective Hardware. All Hardware (or part thereof) that is
replaced by D-Link, or for which the purchase price is refunded, shall become the property of D-Link upon replacement or
refund.
Limited Software Warranty: D-Link warrants that the software portion of the product ("Software") will substantially conform
to D-Link's then current functional specifications for the Software, as set forth in the applicable documentation, from the date
of original delivery of the Software for a period of ninety (90) days ("Warranty Period"), if the Software is properly installed
on approved hardware and operated as contemplated in its documentation. D-Link further warrants that, during the Warranty
Period, the magnetic media on which D-Link delivers the Software will be free of physical defects. D-Link's sole obligation
shall be to replace the non-conforming Software (or defective media) with software that substantially conforms to D-Link's
functional specifications for the Software. Except as otherwise agreed by D-Link in writing, the replacement Software is
provided only to the original licensee, and is subject to the terms and conditions of the license granted by D-Link for the
Software. The Warranty Period shall extend for an additional ninety (90) days after any replacement Software is delivered. If a
material non-conformance is incapable of correction, or if D-Link determines in its sole discretion that it is not practical to
replace the non-conforming Software, the price paid by the original licensee for the non-conforming Software will be refunded
by D-Link; provided that the non-conforming Software (and all copies thereof) is first returned to D-Link. The license granted
respecting any Software for which a refund is given automatically terminates.
What You Must Do For Warranty Service:
Registration Card. The Registration Card provided at the back of this manual must be completed and returned to an Authorized
D-Link Service Office for each D-Link product within ninety (90) days after the product is purchased and/or licensed. The
addresses/telephone/fax list of the nearest Authorized D-Link Service Office is provided in the back of this manual. FAILURE
TO PROPERLY COMPLETE AND TIMELY RETURN THE REGISTRATION CARD MAY AFFECT THE WARRANTY
FOR THIS PRODUCT.
Submitting A Claim. Any claim under this limited warranty must be submitted in writing before the end of the Warranty
Period to an Authorized D-Link Service Office. The claim must include a written description of the Hardware defect or
Software nonconformance in sufficient detail to allow D-Link to confirm the same. The original product owner must obtain a
Return Material Authorization (RMA) number from the Authorized D-Link Service Office and, if requested, provide written
proof of purchase of the product (such as a copy of the dated purchase invoice for the product) before the warranty service is
provided. After an RMA number is issued, the defective product must be packaged securely in the original or other suitable
shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the
outside of the package. The packaged product shall be insured and shipped to Authorized D-Link Service Office with all
shipping costs prepaid. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees
to pay D-Link's reasonable handling and return shipping charges for any product that is not packaged and shipped in
accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
Warranty Period
One (1) Year
Ninety (90) days