Troubleshooting; Identifying Your Problem - Brother HL-3140CW User Manual

5

Troubleshooting

If you think there is a problem with your machine, check each item below first and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
HL-3140CW and HL-3170CDW in USA: Visit the Brother Solutions Center at http://solutions.brother.com/
and click Manuals on your model page to download the other manuals.

Identifying your problem

First, check the following:
 The machine's power cord is connected correctly and the machine is turned on. If the machine does not
turn on after connecting the power cord, see Other difficulties on page 175.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless connection
is set up on both the machine and your computer.
 LCD Messages
(See Error and maintenance messages on page 158.)
If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
Machine does not print.
 Paper handling
(See Paper handling difficulties on page 174.)
Pages are printed, but there are still problems.
 Print quality
(See Improving the print quality on page 177.)
 Printout is incorrect
(See Printing difficulties on page 173.)
Network and other problems:
 Network difficulties on page 175
 Other difficulties on page 175
5
5
5
157