Error Message - Canon CANOSCAN D1230 series Service Manual

CHAPTER 5
E. Error Message
1. "Scanner is disconnected or locked."
Cause 1 : Carriage lock is locked.
Corrective action : Unlock the carriage lock.
Cause 2 : USB cable is not properly connected.
Corrective action : Connect the USB cable to the host computer and the scanner properly.
Cause 3 : Scanner is not detected by the host computer.
Corrective action : Refer to the "II. Troubleshooting Flowchart".
2. "Scanner is disconnected."
Cause 1 : Scanner is not connected to the host computer.
Corrective action : Refer to the "II. Troubleshooting Flowchart".
Cause 2 : Device driver is not installed.
Corrective action : Install CanoScan D1230U/D2400U device driver.
3. "Insupportable scanner is connected."
Cause : The connected scanner is not supported by the Canon Scanner Test.
Corrective Action : Connect CanoScan D1230U/D2400U.
4. "Unable to find the scanner. Check if the cables are connected properly."
Cause : Scanner is not detected by the host computer.
Corrective Action : Refer to the "II. Troubleshooting Flowchart".
5. "Failed to read scanner information."
Cause : Scanner is not detected by the host computer.
Corrective Action : Refer to the "II. Troubleshooting Flowchart".
6. "Failed to create a file." "Failed to open a file." "Failed to close a file." "Failed to
write-in a file."
Cause : Canon Scanner Test is started from a CD-ROM or write-protected HDD.
Corrective Action : Copy the Canon Scanner Test on a writable HDD to use.
7. "Unable to communicate with scanner. Check if scanner is powered ON or USB cable is
connected properly."
Cause : Scanner is not detected by the host computer.
Corrective Action : Refer to the "II. Troubleshooting Flowchart".
8. "Scanner has problem." "Failed to execute scanner self test."
Cause : Scanner is not detected by the host computer.
Corrective Action : Refer to the "II. Troubleshooting Flowchart".
9. "Failed to allocate memory."
Cause : Scanner is not detected by the host computer.
Corrective Action : Refer to the "II. Troubleshooting Flowchart".
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COPYRIGHT © 2001 CANON INC. CANOSCAN D1230U/D2400U REV.0 MARCH 2001 PRINTED IN JAPAN (IMPRIME AU JAPON)