Troubleshooting - Canon WebView Livescope User Manual

6. Troubleshooting

Cannot reinstall the viewer.
• When the viewer is running, the viewer cannot be reinstalled.
Cannot start up the viewer.
• When executing memory of Pocket PC is not enough, the viewer may not be started.
• When a dial-up connection is established from the viewer, the viewer may not be
Cannot connect to the camera server.
• Check the IP address or port number of the camera server to see if it is specified
• When registered camera site is selected for connection, check the information of the
• Check the network connection environment of your Pocket PC. For instance, if you
• When a LAN connection is established and "Always use dial-up connections" is
• Ask the administrator of the camera server if the camera server is operating
Cannot control the camera.
• Check to see if you have camera control privileges. Select Camera Position Display to
• When the camera sever limits the camera control to preset angles, the operations
• Check the settings on the camera server to see if the server prohibits camera control.
• When extreme view restrictions are set at the camera server, camera control may be
• Ask the administrator of the camera server if the camera server is operating correctly.
Cannot obtain camera control privileges.
• When the maximum number of the clients set at the camera server reaches its limit,
Close the viewer and uninstall it. Then reset your Pocket PC terminal and reinstall
the viewer ( P. 2).
In that case, delete any file that is not needed, or close other applications currently
opened. If the above measures do not work, then you need to reset your Pocket PC
terminal.
restarted immediately. Wait for ten seconds or so, then restart the viewer to establish
the connection again.
correctly ( P. 10).
server to see if it is entered correctly ( P. 10).
are using a dial-up connection, use a Web browser to verify if connection is correctly
established.
selected in the Dial-up Settings dialog box, the connection to the camera server fails
because a dial-up connection is established before connection to the camera server is
made. In that case, uncheck the "Always use dial-up connections" box and try again.
correctly.
display Camera Position Indicators. The color of the indicator tells you if you have
control privileges or not ( P. 13).
such as selecting the camera, preset and backlight compensation ON/OFF are only
available.
restricted as well.
or control privileges of other viewer software have priority over the viewer, control
privileges cannot be obtained.
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