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Troubleshooting
Your SPIRIT Communications System is designed to work effectively, but a problem may occur.
If that happens, the following checklist may be helpful in solving the problem.
Is the controller properly connected to a source of AC power? The power supply must be
plugged in and turned on. The green light near the power switch should be on. Note: A large
system may have two power supplies.
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the problem isolated to one SPIRIT telephone?
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1. Problems with one station may be related to system administration. Review the System
Planner to check that the system is customized as you intended.
2. If the administration is not the problem, unplug the non-working telephone, wait for
60 seconds, and then plug in a working SPIRIT telephone. If the problem disappears,
contact your AT&T representative or authorized dealer to have the telephone repaired.
3. If the problem still exists, check the wiring run by taking a working telephone to the
controller and plugging it into the station jack with the same intercom extension number
as the telephone that does not work. If the problem disappears, repair the wiring run.
4. If there is still a problem, plug the telephone into another station jack in the controller.
If the problem disappears, tell your AT&T representative or authorized dealer that you
have a bad station port. If your system is not at capacity, use one of the vacant ports
until your controller is repaired, but be sure to customize the "new" station as you want it.
Is the problem on just one telephone line?
1. Problems with one line may be related to system administration. Review the System
Planner to check that the system is customized as you intended.
2. If the administration is not the problem, there might be something wrong with the
telephone line coming into your system. This can be tested by plugging a regular telephone
(NOT a SPIRIT telephone) directly into the line from your local telephone company.
This should be done at the network interface jack. If the regular telephone doesn't work
(can't make or answer calls) the problem is not in your system. Call your local telephone
company.
Do you get special features from your local telephone company or do your lines come from
a private branch exchange (PBX) with special features? Special features from your local
telephone company or PBX may interact with your system. This may result in what appear to
be lost calls or false ringing. For example, someone might accidentally forward calls to
another number so calls never reach your system.
If your system is still not working, it is recommended that you contact your AT&T representative
or authorized dealer. Before calling, please do the following:
Make sure all telephones are idle and that any 48-Button Attendant Adjuncts are disconnected
from the system. If calls are in progress or an adjunct is plugged in, the following test will not
run and an error tone will be heard.
Run the controller self test following the instructions for the test on page 5. At the end of the
test, do not hang up the handset until you have observed the MESSAGE, HFAI, MUTE,
and SPEAKER lights. Make a note of whether each of those lights is on or off and have
the information available when you contact the hotline, or your dealer.
The remainder of this section is intended for authorized service technicians.
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