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4. Quickly press F11, and wait for the program menu.
5. Select the recovery options you want and follow the instructions on the screen.
6. When recovery is complete, exit from the program. Remove the CD from the
7. Restart the computer.
Recovering or installing device drivers
Device drivers for IBM devices and the instructions to install them (readme.txt) are
on the Device Drivers and IBM Enhanced Diagnostics CD and in the
c:\ibmtools\drivers\ directory. Restoring the factory-preinstalled device drivers is part
of the Product Recovery program and the Device Drivers and IBM Enhanced
Diagnostics CD.
Notes:
1. Before you can recover or install device drivers, your operating system must be
2. Before you start recovering or installing device drivers, make sure that you have
3. The latest device drivers are also available at http://www.ibm.com/pc/support/ on
Using the emergency recovery-repair diskette
In some circumstances, files on your hard disk might become unusable so that the
F11 prompt is not displayed when you start up your computer. You can use the
recovery-repair diskette to access the Product Recovery program and attempt to
restore system function. For instructions about how to create this diskette, see
"Creating an emergency recovery-repair diskette" on page 14.
Complete the following steps to access the Product Recovery program on the hard
disk:
1. Insert the recovery-repair diskette.
2. Turn off your computer.
3. Turn on your computer, and follow the directions on the screen.
Note: If the repair operation finishes without error, the F11 prompt will be displayed
If an error message is displayed during the repair operation and the repair operation
cannot be completed, you might have a problem with the Product Recovery
program or the partition that contains the Product Recovery program. Use a Product
Recovery CD to access the Product Recovery program. To obtain a Product
Recovery CD, contact IBM. See Appendix A, "Getting help and technical assistance"
Using an IBM Enhanced Diagnostics diskette
The IBM Enhanced Diagnostics diskette is used to test hardware components on
your computer. See "Creating an IBM Enhanced Diagnostics diskette" on page 14
for instructions about how to create an IBM Enhanced Diagnostics diskette.
Note: You can run the diagnostics program directly from the Device Drivers and
CD-ROM or DVD-ROM drive, if you have not already done so.
installed on your computer.
the documentation and software media for the device.
the World Wide Web.
the next time you restart your computer.
on page 93 for details.
IBM Enhanced Diagnostics CD without making an IBM Enhanced
Diagnostics diskette.
Chapter 5. Solving problems
87
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Table of Contents
Troubleshooting
